Good afternoon Beth:

I did not receive a confirmation e-mail on my first submission. That being said, I just went back through the same process and submitted a new ticket. I did receive a confirmation e-mail this time and it even provided me with my password so I can now log into the support center to view my tickets.

There is no sign of the first ticket I submitted so I suspect there must have been a problem somewhere along the way and it was never processed/accepted by the VH system.

Regardless of the initial problem, the second ticket is showing, so hopefully the support team will be able to get my issue resolved quickly.

Thanks for the info on how the process should have worked, I feel much better about things now.

Cheers,

__________________
Larry

World Globes & Gemstone Globes