Hi,

I am hoping that someone out there can help me.

I have an oscommerce template www.colleenbawn.com/store

The payments are made through paypal and everything was working fine or so I thought.

I went through the purchasing process in order to test and all went well with the order been viewed in the oscommerce admin area and the payment going through to the Paypal account.

I have recently had a customer complain that he had not received his order and checked the admin area and no order was visible here but only my own test order.

The payment had been received by Paypal.

I would be grateful if someone would tell me what went wrong and how to fix.

(I myself do not own this website and I have a Paypal account from which my credit card has been added to in order to receive a paypal verification. This may or may not have any bearing on the above problem but I thought to mention in case)