No ... it is a relatively simple 5 minute task they can do themselves, once you provide them with a simple set of instructions.

And, if you wish to take them "off the payroll" so to speak, you need only go into your cPanel and delete the account entirely. Or conversely, simply add one or reset one with a few clicks -- always in your control and within your awareness!

Once the account is added -- you will ADD EMAIL ACCOUNT and create a User name (username@yourdomainname.com) and password -- you will need to send them the following instructions for Outlook:

1. Open Outlook, and click on > TOOLS > EMAIL ACCOUNTS

2. Click > ADD EMAIL ACCOUNT

3. Click > POP3 ACCOUNT

4. Enter top left "User Information" section the User Name as created (Name ; Full.Name ; Full_Name, etc.)

5. Enter email address using all lower case (user @domainname.com)

6. In entering "Logon Information" User Name is email address all lower case and use the "+" symbol instead of the "@" symbol: user+domain.com
It is important you use the "+" symbol here and not the "@" symbol!

7. Enter PASSWORD as created

8. Tick "Remember Password" box

9. Enter "Incoming POP3" server and "Outgoing SMTP" server the same information: mail.domainname.com

10. Click > MORE SETTINGS button > GENERAL tab, enter User Name Complete (i.e. Susan Smith / Company Name)

11. Click > OUTGOING SERVER tab, tick box "My Outgoing (SMTP) Server Requires Authentication"

12. Click > ADVANCED tab, move "Timeout" slide a bit, and reset to "1 minute 30 seconds"

13. Click > OK to return to setup dialog, click on > TEST ACCOUNT SETTINGS to send test email. Should be successful....if not, is usually a connection glitch, or a false "read" by Outlook itself. Most of the time you will discover an email successfully sent when opening Outlook again once it is shut down and 'resets' itself with new configurations = saving settings.

14. Click > NEXT to finish setup! You're done!




* The only time re-directing email (forwarding, actually) is useful is when you absolutely need to see everything that is going on .... you can enable copies to be left in the main account to view. Most people do not clean up the Webmail though, and it gets full after a short while....