VodaHost is the company that provides hosting accounts, and as mentioned above, also provides a number of eCommerce solutions for clients for free via the
Fantastico! panel available in your Control Panel.
There are a number of eCommerce solutions (shopping carts) to choose from, most are Open Source, and all are capable for just about any size business venture out there. These include CUBE Cart, Soholaunch (which is also a web-builder), and
osCommerce.
This means, however, that VodaHost and osCommerce are entirely separate, as would ***** and Microsoft be. Fantastico! allow you to install automatically osCommerce to your VodaHost Account with just a click or two, and although many Video Tutorials are provided by VodaHost, it is recommended that clients seek support directly from the various osCommerce websites directly. This is also important, as you can Search through their Support Forums for a specific solution without having to wait.
As Open Source, osCommerce is rendered very friendly when it comes to customizing and maintaining yourself, so you need not have outsourced to someone to set your OSC cart up unless you are completely unable to do things yourself.
With respect to your situation .... if this video came from the "company" that you contracted to build your cart (as I deduce from the link to the video itself >
http://videos.cormarcompany.com/viewforum.php?f=9&st=0&sk=t&sd=d&start=0 -- which does not work for
me, by the way), this "CormarCompany.com"
is also another VodaHost customer, yet the identity has been shielded due to Domain Privacy having been purchased. The site itself looks like an OSC "Candle Store" and not anything like a design company, so I presume you are doing business with the owner of this site directly .......
Whatever arrangement you have with an outsourced provider (whomever that may actually be) falls within
your responsibility to work out to your satisfaction: VodaHost has nothing to do with, nor can intervene with any such situations.
VodaHost merely provides domain name and hosting services. osCommerce Official Website osCommerce Support osCommerce Add-on Library VodaHost Support