I can't find where to put the ip address. My hosting company gave me exact instructions to have VH change on my account. I can't get anyone to do it.

So, I deleted the account and re-set it up through VH and I still can't get it to work. I am getting my emails on all but one page. But, that is because I put a note on it that I want an extra copy going to another email account. So, I get the extra copy ok but not the original. That is because I can't get my email account to work.

It has been a couple weeks now and I still can't get any answers on how to fix this. Can you help me?