I got a reply from support this morning. Here is what it said:

Click the below...This should help...Also please check your internet connection.

http://www.vodahost.com/vodatalk/personal-computer-forum/16073-how-tune-up-your-computer.html
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Ticket Details
Ticket ID: AAB-443181
Department: Admin
Priority: High
Status: Closed
I did these before I submited the ticket because I had read about the CCleaner, downloaded it, installed it and run it before.
I have high speed cable as well.

Roy
www.safersecurityproducts.com