Thanks for responding Andy and Allstar! Thought for sure i was alone in here! lol. The strange thing, Allstar, is that the instructions for install are for an Apache server which BV seems to be. In C-panel there is an apache handler icon you can click on to change your .ht access. An even stranger thing is that i submitted a ticket to customer support and not even they can help me. You'd think that customer support would have some computer super geeks on the payroll full time 24/7 to help "customers" with problems other than how and where to pay for your domain! If the people who sold me the server space can't help me, who can? lol