Erro verification failed

[ritarobi_cwo]

Hello,

Not sure if this is a duplicate thread. I have an open ticket on this..., but if you have any suggestions on how to fix this I would be happy. I am having a problem with my email on VodaHost from either of the accounts which I have on my domain. Also, the sent box appears to be be gone.

Have you seen the below before? Do you know how to fix it. The email was working for the last few months with no problems.

There was an error sending your message: Failed to add recipient: xxxxxx******.com [SMTP: Invalid response code received from server (code: 550, response: Verification failed for <xxxxx@xxxxx.com> No Such User Here Sender verify failed)]

Thanks,
-Rita

[Karen Mac]

Re: Erro verification failed

Rita

Is this in your cpanel or on outlook? If its in cpanel we cant really help you here.. but.. i would delete the accounts and then recreate them.

Karen

[ritarobi_cwo]

Re: Erro verification failed

Karen,
It happens when trying to go through the domainname/webmail. It also happens when going directly from the cpanel to webmail.

Do you know what happened to my folders such as "Sent" and "Trash". The rest are still there?

-Rita

[ritarobi_cwo]

Re: Erro verification failed

Karen,
It happens when trying to go through the domainname/webmail. It also happens when going directly from the cpanel to webmail.

Do you know what happened to my folders such as "Sent" and "Trash". The rest are still there?

-Rita

Also, is there a way for me to create the missing folders to see if that is the problem?

-Rita

[Karen Mac]

Re: Erro verification failed

No.. the only way I know Rita is to delete the accounts totally and then remake them. If that doesnt do it... refresh the support ticket.

Karen

[ritarobi_cwo]

Re: Erro verification failed

Okay, I will try that to see what happens. Is there a way to back up emails which I want to save.

-Rita