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  • Outlook Email Problem with Outgoing Server

    Since this afternoon, I am unable to send out mail through Outlook. I use mail through Voda and my Voda webmail sends and receives fine. My Outlook mail receives but won't send. I get the following error:


    Task 'CT River Candles mail - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    I checked all my settings against Voda's tutorial and everything looks good and all other internet apps are working.

    Any ideas would be appreciated.

    Thanks
    Brenda
    www.ctrivercandles.com

  • #2
    Re: Outlook Email Problem with Outgoing Server

    In outlook you need to change your smtp to that of your internet service provider.

    eg in Bristol, UK, my ISP is blueyonder, so my out going server is smtp.blueyonder.co.uk

    Darren
    Happy Building

    DarrenC

    Comment


    • #3
      Re: Outlook Email Problem with Outgoing Server

      My internet service provider is the same as my cable TV, Comcast, however I've never done any special network setup because they use DHCP. Their dns name is www.comcast.net I tried using that in Outlook as the outgoing smtp server and it still didn't work. I don't understand why this would have changed out of the clear blue. Will I need to setup email through them to get this to work because I really don't need another email account. I do have a Yahoo email account in addition to my Voda, can I use that?

      Thank you for your help.
      Brenda
      www.ctrivercandles.com

      Comment


      • #4
        Re: Outlook Email Problem with Outgoing Server

        I found this at www.comcast.net

        smtp.comcast.net

        Did you try this?

        For more info relating to your ISP follow this link http://sitesearch.comcast.com/?q=smtp&cat=com&con=www&sec=Customers&PageName=CON TENT%2BCATEGORY%2FHelp%2B%26+Support+-+High-Speed+Internet

        Darren
        Happy Building

        DarrenC

        Comment


        • #5
          Re: Outlook Email Problem with Outgoing Server

          Yes, I used that exact DNS as my outgoing mail server(smtp) but under "More Settings" on the Outgoing Server Tab in Outlook, I have "My outgoing server requires authentication" box checked and then "Use the same settings as my Incoming Server" checked because I don't have a username and password for Comcast. I can sign up for one I guess if it's necessary but I'll never use email through there....
          Brenda
          www.ctrivercandles.com

          Comment


          • #6
            Re: Outlook Email Problem with Outgoing Server

            Originally posted by blt212 View Post
            Yes, I used that exact DNS as my outgoing mail server(smtp) but under "More Settings" on the Outgoing Server Tab in Outlook, I have "My outgoing server requires authentication" box checked and then "Use the same settings as my Incoming Server" checked because I don't have a username and password for Comcast. I can sign up for one I guess if it's necessary but I'll never use email through there....
            UNCHECK IT

            You shouldn't need username and password from Comcast.

            Try unchecking that box and let me know

            Darren
            Happy Building

            DarrenC

            Comment


            • #7
              Re: Outlook Email Problem with Outgoing Server

              I tried that, still didn't work.....same message below. According to Voda's directions, that box needs to be checked and I should be able to use
              mail.ctrivercandles.com as both my incoming and outgoing server which is how I how it setup and working before this afternoon when it went kafooie. I really appreciate your help though.


              Task 'CT River Candles mail - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
              Brenda
              www.ctrivercandles.com

              Comment


              • #8
                Re: Outlook Email Problem with Outgoing Server

                Sorry Brenda... I am at a loss.

                I was looking at my settings while giving you this advice. My email settings work without checking that box. In fact I've never had the need to go into 'more settings'.

                I have several email accounts in VH and they are all set up the same way and I have no problems.

                This outgoing issue seems to be a recent thing, where ISPs want you to send emails via their servers. I have no idea why?

                Unless anyone here can shed some light, my only advice is to contact Comcast and see what they suggest.

                Good luck

                Darren
                Happy Building

                DarrenC

                Comment


                • #9
                  Re: Outlook Email Problem with Outgoing Server

                  Thanks Darren.....I will have to check with Comcast....the dreaded phone tree call.....I'll probably just setup an account and see if I can get it working like that first before making that call. Have a great holiday and thank you again for your advice....much appreciated.

                  Brenda
                  Brenda
                  www.ctrivercandles.com

                  Comment


                  • #10
                    Re: Outlook Email Problem with Outgoing Server FIXED

                    I contacted Comcast and the only thing I needed to change was the Port Number. It was set on 25 and had to be set on 587. The Incoming and Outgoing server names remained the same, in my case: mail.ctrivercandles.com

                    Now, I can start peeling potatoes for Turkey Day!!
                    Brenda
                    www.ctrivercandles.com

                    Comment


                    • #11
                      Re: Outlook Email Problem with Outgoing Server FIXED

                      Originally posted by blt212 View Post
                      I contacted Comcast and the only thing I needed to change was the Port Number. It was set on 25 and had to be set on 587. The Incoming and Outgoing server names remained the same, in my case: mail.ctrivercandles.com

                      Now, I can start peeling potatoes for Turkey Day!!
                      Excellent
                      Happy Building

                      DarrenC

                      Comment


                      • #12
                        Re: Outlook Email Problem with Outgoing Server

                        looks like i have same problem too... but my ISP cannot provide me the port... i used 25, 465 587.... also cannot

                        my in is mail.aaa.com.my
                        my out is smtp.maxis.net.my

                        care to help me... thank you

                        Comment


                        • #13
                          Re: Outlook Email Problem with Outgoing Server

                          Originally posted by jomfadzil View Post
                          looks like i have same problem too... but my ISP cannot provide me the port... i used 25, 465 587.... also cannot

                          my in is mail.aaa.com.my
                          my out is smtp.maxis.net.my

                          care to help me... thank you
                          Might not work but probably worth a try if you haven't already. Change your outgoing server to that of your incoming another words mail.aaa.com.my.

                          If that don't work you will have to contact your Internet Service Provider. This issue, as was demonstrated above, is something they will have to help you with.

                          Good luck

                          Darren
                          Happy Building

                          DarrenC

                          Comment

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