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Need Help with Outlook 2007

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  • Need Help with Outlook 2007

    Hi,

    I have one website that I currently use outlook for...yesterday I created another and followed the directions. The new email account will not work. I have reviewed the outlook settings and they are the same. Somewhere in CPanel I think I must change something. Any ideas?

  • #2
    Re: Need Help with Outlook 2007

    In the Cpanel you would set up an email address, and give it a password.

    Typically outlook need 2 things

    The username is the email address (might need to replace @ with +)
    The Password

    If you have another 'your domain' email address, just copy the pop3 and smtp settings for the additional one.
    Happy Building

    DarrenC

    Comment


    • #3
      Re: Need Help with Outlook 2007

      Thanks -

      I have everything set up in CPanel. Then I created a the same email account in Outlook 2007. I used mail.mydomain2.com in both in and out. I created john@mydomain2.com and used the same password as in CPanel.

      My original email with john@mydomain1.com is working and is functional.

      My outlook accounts (other than the domain name and password -input) are identical.

      I thought I missed something in the outlook setup so I took a day and have been at it for 4 hours now. Still nothing.

      Thanks,
      John

      Comment


      • #4
        Re: Need Help with Outlook 2007

        Check your webmail



        Login using your email address and password

        If you can't get in - you will know that their is a problem with email address or password (or both)

        If you can get in then we know its your outlook settings.

        Let me know
        Happy Building

        DarrenC

        Comment


        • #5
          Re: Need Help with Outlook 2007

          Hi,

          The domain is www.assistivetechproducts.com which is not up and running but paid for, then I added the /webmail. both do not work.

          John

          Comment


          • #6
            Re: Need Help with Outlook 2007

            OK has this domain been added to your control panel?
            Happy Building

            DarrenC

            Comment


            • #7
              Re: Need Help with Outlook 2007

              Yes - I just copied and pasted from the control panel "Main domain Address" and it gave me an error.

              Just in case I spelled it wrong.

              Comment


              • #8
                Re: Need Help with Outlook 2007

                Shall have a look for you?

                Contact me here and I will email you back some instructions. I guess you have a working email address?
                Happy Building

                DarrenC

                Comment


                • #9
                  Re: Need Help with Outlook 2007

                  I contacted up via the link.

                  Comment


                  • #10
                    Re: Need Help with Outlook 2007

                    I've emailed you back.
                    Happy Building

                    DarrenC

                    Comment


                    • #11
                      Re: Need Help with Outlook 2007

                      Still does not work. In outlook or Horde webmail.

                      Comment


                      • #12
                        Re: Need Help with Outlook 2007

                        After changing your email password and testing webmail, it does work. As I said to you in my email, it could be a propagation thing due to this being a new hosting account and your domain has only been recently been pointed. This can take 24 hours to propagate or so but if its been 72 hours + then I would submit a support ticket....
                        Happy Building

                        DarrenC

                        Comment


                        • #13
                          Re: Need Help with Outlook 2007

                          I sent a support ticket since it been since 11/2009.
                          Thanks,
                          John

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