Response form not working

[davehurst]

Hi all,
Hope you are all having a great Christmas.
I have a problem that urgently needs fixing. I have a response form that can be filled in on my site. It normally works ok but now when i get an email, it tells me the email address it has come from is my own instead of any potential customer.

http://www.eleganceweddingcarhire.com/contact_us.html

Please help.

Regrds Dave

[navaldesign]

Re: Response form not working

Can't see any form in your page. I also don't understand which form processor you are using as the page is .html whilst it should be .php . This is usually an issue with how you have named your "email" field. When you use the built in form processor, the email field MUST be named all lowercase "email". Another processor might require different naming.

[davehurst]

Re: Response form not working

Sorry but i had to take it off the site due to it not working.

[davehurst]

Re: Response form not working

Hi Naldesign, i have put the form back on the page for a few days, can you please have another look at it.

[navaldesign]

Re: Response form not working

You have used an external script "action.php"

You should instead use the built in form processor.

Of course, if you do, you should change the contact_us page extension to be .php (and you should also update your menus accordingly as well as delete from the server the "action.php" and the old contact_us.html files)

You need to have a "thankyou" and an "error"page too.

The "email" field now is correct, so you should be receiving the mail with the correct "from" at least if you use the built in form processor.

With the "action.php" script instead, I should see its code to tell you if the field must be named "email" or something else.