Totally Impressed with Vodahost Templates

rallyline · #1 01-04-2008, 10:15 AM

I opened an account with you about 2 years ago now and right back then purchased one of your Flash website templates from VodaHost Templates.

I messed around with it when I first got it - then got frustrated and had too little time to give to it.

The other day I finally decided that I have got to find the time. So it was back to square 1 - trying to learn Flash and alter the template to suit my needs.

After a few hours of getting no where - I decided to try your help provided. The guy I spoke to said that my issue was too complicated and requested that I submit a support ticket. He then told me that they would then make me a personal video tutorial to help me with my problem.

I confess that I just thought to myself 'Yeah, yeah - he's just trying to get rid of me' but I asked him how long that would take and he said about 4 hours. That made what he had told me even more unbelievable - but what choice did I have?

I came home this morning (having submitted this request last night before I went out) to find an email waiting for me telling me that my request for help had been answered. I followed the link and sure enough - there was a flash video tutorial made especially for me - using the exact same template that I had bought!! I was totally impressed, but still had doubts that I would be able to do what I wanted.

However, an hour later I had not only managed to do everything I had wanted to do - but more as well. I was a complete Flash dummy - but this tutorial led me by the hand visually , using the exact same template I was working on.

This kind of support is simply second to none and your video didn't only teach me how to do things that i had been struggling with for hours and hours and getting nowhere, but more importantly has given me the confidence to mess around with Flash a lot more.

This kind of support is completely lacking with almost every company I deal with. If only more took a leaf out of your book.

Many many thanks and I wish all of you at Vodahost a Happy New Year.

Tim Line
Client id 6195

VodaHost · #2 01-05-2008, 05:38 AM

Just doing our job

rallyline · #3 01-05-2008, 10:36 PM

Just doing your job - almost implies doing just the minimum.

Since my last post I had need to ask another question. I sent them a copy of the file I was working on and told them my problem. I got the file back less that 12 hours later with my problem solved.

I was not expecting that - but I guess you could call that - them just doing their job.

But - I still didn't understand how they had done it and replied thanking them and asking if there were any tutorials that they had done for other customers which covered my problem - which was creating text effects.

This kind of 'going the extra mile' is what makes Vodahost stand out from the masses. I appreciate it a lot and will reciprocate by telling one and all about the services you provide.

Thanks again,

Tim
Id 6195

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