My new contact page - Problem

rangaz007 · #1 07-20-2008, 06:19 PM

Hi Guys

I have used the form wizard in the BlueVoda website builder to build a form on my contact page.

I have tested it and it works fine in the preview mode, but when I publish it, I still see the old contact details page.

Can anyone advise what I am doing wrong?

I have listed below the settings that I currently have on my form wizard under the properties tab.

Thanks
Rangaz007

General Tab:
Form Name: Contact Perfect Sense
Action: Grey'd out
Method: Grey'd out
Encoding Type: Left blank
Use built in PHP form processor: Has a tick in the box
Email address: enquiries@perfect-sense-nutrition.co.uk
Subject: Contact information
Message: Values submitted from web site form:
Success url: http://www.perfect-sense-nutrition.co.uk/success.html
Failure url: http://www.perfect-sense-nutrition.co.uk/error.html
Hidden fields box: Left Blank

Layout Tab:
Enable grid: has a tick next to it.

Events tab: Is blank.

CarbonTerry · #2 07-20-2008, 06:28 PM

You must delete the contact.html page from your server and the link goes to contact.html instead of contact.php.

rangaz007 · #3 07-20-2008, 06:40 PM

Ok, I think ive just balls'd this up.

I went into my CP, into file manager, deleted the contact.html page in the public_html folder, then saved the contact page in bluevoda as contact.php, and re-published. But this hasnt worked. Have I done this right ?
Can someone plse talk me through it?

CarbonTerry · #4 07-20-2008, 06:51 PM

The contact page has already been published correctly as I could see it when I answered your last post. It is still appearing correctly. You must change the LINK on your pages to:
http://www.perfect-sense-nutrition.co.uk/contact.php

You have not published your "success" page yet and probably not the "error" page either

navaldesign · #5 07-20-2008, 06:56 PM

Did you actually create / publish your "success" page ?

I could not locate this OR your error page

CarbonTerry · #6 07-20-2008, 06:57 PM

Here is an example of a success page. It is not named "success" because I use a different form format.

rangaz007 · #7 07-20-2008, 08:30 PM

Ok guys, I have created a success & failure page and I have just published them.

I dont know whats happened, but when you click on the contact tab on my website now, it comes up with the below error.

Not Found

The requested URL /contact.html was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.perfect-sense-nutrition.co.uk Port 80

I have changed the page link name to " http://www.perfect-sense-nutrition.co.uk/contact.php " in the tab menu properties, under the general tab, is this correct ?

rangaz007 · #8 07-20-2008, 08:42 PM

Ok, now when you click on the contact tab on my web-site, it comes up with the correct page, but there is loads of code above it.
Any ideas how I get rid of this, and where its being sourced from ?
Thanks

rangaz007 · #9 07-20-2008, 08:57 PM

Ok, this has turned into a real dogs dinner now.
I deleted a html/txt file from the file manager called contact.html, but left the contact.php one in there. Now nothing on the contact page loads.
I think I best delete everything then re-publish one page at a time.

goldpaw · #10 07-20-2008, 09:34 PM

Looks like to did delete and re-publish a page at a time. I just displayed your contact page and no coding appeared for me. Also, I filled out your
form for a test and sent it to you.
Looks to me as though you have solved your problem.

CarbonTerry · #11 07-20-2008, 09:59 PM

So, after someone sends you an inquiry how do they get to your Services (or any other) page?
What I am saying is to make it as easy as possible to navigate to another page on your site.

rangaz007 · #12 07-20-2008, 10:12 PM

Ok, this is really weird guys. When I click on my contact tab on my site, I get the below error. This is as of 9.12pm (UK Time, GMT).

And yes I did get the test emails, so thanks for those guys, but I guess it was working fine when you filled them out, but now somethings gone wrong.

Ah, I see where your coming from CarbonTerry. At the momement theres not way to get back to my site once an enquiry has been sent. Thanks for pointing this out. I will look at that soon as I can get the conact tab to work. I still cant see what you guys see, which is weird.

Not Found

The requested URL /contact.html was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.perfect-sense-nutrition.co.uk Port 80

rangaz007 · #13 07-20-2008, 10:26 PM

Right. I've logged a support ticket to get the file I deleted in the file manager a couple of hrs ago restored. Hopefully this will fix the problem, as it must of been working fine in order for some of you to fill out the email form, as I have the test emails come through fine.

I'm gonna go stick my head in the freezer now for an hour, cause its starting to hurt :O

CarbonTerry · #14 07-20-2008, 10:32 PM

Your link still goes to contact.html (on my browser) instead of contact.php
Have you re-published the pages after changing the link?

I reached the correct contact page by manually entering the 'php" extension.

rangaz007 · #15 07-20-2008, 11:03 PM

Can you just confirm where I change the link name, i'm getting a bit confused here. Is it in the cp, or the website builder, or both ?
I can see the above link with the .php extension, so it does work, just isnt linked properly.

CarbonTerry · #16 07-21-2008, 12:03 AM

In the BV web builder your "Contact" tab link.

rangaz007 · #17 07-21-2008, 09:29 AM

When I click on the menu link at the top in my BV web builder, and double click and go into Tab properties, under the general tab the last tab is contact, and the full url I currently have is

http://www.perfect-sense-nutrition.co.uk/contact.php

Can I ask, should the page when I save it in BV webbuilder be saved as usual, with a .bvp extension, or should it be .php ?

Thanks for all your help CarbonTerry. I hope I can fix this.

navaldesign · #18 07-21-2008, 09:48 AM

simply save it as "contact".

if you want it to be published as php, go in Page Properties, and set the "Page extension (when published)" to be php.

rangaz007 · #19 07-21-2008, 10:08 AM

Ok thanks. Thats what the page was already saved as. I dont know why its still not displaying properly. I think it would just be easier if I ask the support team to do a restore from their servers.
I will ask them to do that, and then I will try it again and tell you what I am doing step by step.

navaldesign · #20 07-21-2008, 10:18 AM

Why restore ?????
Your contact page comes up just fine!!

Probably just your browser cacheing. Try pressing F5 fast 4 - 6 times.

It is working, you don't need to restore anything.

You ONLY need to edit your menus, because the menu bar in some pages still have the old link to the html version of the contact page.

To be honest, you ONLY have edited the menu on the contact page itself, you need to edit the menu in ALL other pages to point to contact.php instead of contact.html

rangaz007 · #21 07-21-2008, 11:56 AM

I see what I have done wrong ! doh !
I didnt update the contact.php url on the nutrition tab !
Its working fine now guys, thanks everyone for all your help !

Vasili · #22 07-21-2008, 12:03 PM

Hopefully this is the end of this problem (which demonstrates the need to dutifully follow the Tutorials precisely), and you can move forward and stick to this ONE THREAD for the remainder of interaction ....

Not only was this the 2nd thread you created for this single page issue, but it is the 4th thread you created for this one site! Forum Rules specifically permit only ONE THREAD PER WEBSITE to be created in the Showcase forum.

rangaz007 · #23 07-21-2008, 02:03 PM

Sorry, I will keep this in mind for future posts.
The site is working fine now, thanks.

rangaz007 · #24 07-25-2008, 09:26 PM

Hi all

My website is nearly complete, only the "services" tab which I am still working on remains incomplete.

I just wanted a few opinions on whether the site looks professional or not ? Just a simple Yes, or No, will be fine.

The reason I ask, is because a friend of mine had a look at it and said it dosen't quite project a professional image, which I was quite surprised with. I guess you can't please everyone !

Hope to hear some of your opinions.

Thanks in advance
Rangaz007

http://www.perfect-sense-nutrition.co.uk/

Vasili · #25 07-25-2008, 11:22 PM

How important is your friend's opinion to you in the overall scheme of things? Does you friend have a successful website to validate his perspective?

Before you set anything in stone and "finish" your site, consider following prudent practice of consumer polling to collect a broader perspective from the one segment that will make or break the whole deal! It can be as simple as showing 3 different color schemes, 2-3 different layouts, and another angle such as minimalist or with more 'engaging' use of images....(5 questions at most).
Such as:
1. Which color scheme best compliments this type of website?
2. If you arrived at this website, which use of images offers a more credible presentation for this site and products?
3. Does this site have all the tools (like navigation, search) and information (like categories, products, services) you expected?
5. Is there anything "missing" that you feel would be advantageous to you and other Users?

If after asking 100 people a trend emerges, then you have a better understanding of the essential preferences that will drive your site: influences to engage the consumer and which have a greater likelihood of converting.

THAT is the main goal for any website: not simply to please people, but to pleasingly become profitable having been designed precisely and with forethought for the target market. Don't forget to "design-forward" to incorporate traditional marketing and promotional efforts seamlessly, so it is a sustainably designed online enterprise....

rangaz007 · #26 07-26-2008, 10:23 AM

He does have his own business which is doing very well at the moment, so he does have credability. Although, he did pay a web-design company £3,500 to design his site, so I guess it would have its benefits.

Yup, thats the reason why I asked this post, to see what people opinions are. If most of them are positive, then I wont be changing the site at all.

However, once my company starts trading in the next couple of months, I can get valuable feedback from customers which will help in further tweaking my site.

GoldDraco13 · #27 07-26-2008, 04:58 PM

Just two things I would fix, first you have a broken link off the services button. Second I would lose the marque and just place the line of text as a solid element at the bottom of your page. Otherwise I found your site professional and appealing, made me want to dig deeper for more information.

GD13,

rangaz007 · #28 07-27-2008, 10:55 AM

Thanks for your input GD13. The services link does not work yet as I am still working on it. I will think about changing the marquee. The reason I put it there was to keep the site from looking too bland. I didnt want it to look too animated, just enough to keep peoples attention.
I'm glad to hear you found my site professional & appealing. This is exactly the look I am trying to project to my clients.
Thankyou.

D'son · #29 07-27-2008, 05:27 PM

As for a professional looking site, I think it looks very professional with the exception of the scrolling marquee (I would leave those off and find a different way to convey the message) I still think the time between page transition os too long, I would shorten the time as low as possible. I found myself clicking on a tab and thinking that something was wrong. Good Work and tell your freind your site may not be what he envisioned for his business and may not be his taste but for yours I think it is great (best part it didn't cost you a ton of cash!!!!!!!)

rangaz007 · #30 07-28-2008, 10:36 AM

Thanks for your input D'son.
I have taken your points on aboard and i've shortened the page transitiion time, so its a lot shorter now.
To be honest I quite like the marquee, i'm not sure how else to project that message on my site. I could just leave it as text, but I wanted something (nothing fancy) just to keep the site alive. Most of the nutririon sites I have come across are quite dull, and lacking in appeal and freshness. Thats why I designed my site keeping this in mind as I did not want it to look like any of the others out there.
If you have any suggestions on how to improve the marquee text I would be happy to hear them.
Yup, I will certainly tell my friend that :)
Cheers !

rangaz007 · #31 08-09-2008, 02:01 PM

Hi all

I've just changed the layout of my pages (again!). I have only made the change to the home page, the rest of the pages still have the old layout.

Would appreciate if you could please take a look and tell me which layout you prefer (home page) or other pages ?

Cheers !

D'son · #32 08-09-2008, 04:44 PM

Personally I like the other pages, Note your splash page still takes a long time to load (still think you should get rid of it) and the transition time between pages is to long. Also on your contact page, the categories (name , email, ect.) should be right aligned they would look more uniform.

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