Thread: I did something wrong

Let me try to explain this one. I have a school webstite - www.mrspalmisano.com. I bought a new domain name - www.thepalmisanofamily.com as a family website for my family, etc... I added it my c-panel as an add on, and published the pages. However, it is NOT coming up under thepalmisanofamily, it only comes up as www.mrspalmisano.com/thepalmisanofamily.com. Where did I mess it up? I only figured out where it went by going into FTP manager and clicking on the add-on, so I must have added it wrong. What do I do?

Hey, BillyCat!

Okay, we hve a check list to work through here. Bear with me, if some of it seems a little d'uh, okay? Lol

Did you point your name servers correctly after buying your new domain name?

Are you certain that you fixed it as an 'add-on domain' rather than adding a sub-domain?

Did you publish to public_html/thepalmisanofamily.com?

The only thing I know I did do, is publish it correctly. How do I go back and check out your other two questions? Please, no duh, here. I am feeling pretty clueless about this. Thanks for your help.

Originally Posted by billycat

The only thing I know I did do, is publish it correctly. How do I go back and check out your other two questions? Please, no duh, here. I am feeling pretty clueless about this. Thanks for your help.

Click here to see the tutorials on pointing your DNS correctly. If you find this difficult I believe you can submit a support ticket and request that VodaHost do this for you.

a) Click here to see how to create an add-on domain.

b) Click here to see how a sub-domain is created.

You can check, using your Control Panel, whether you have created an add-on domain or a sub domain - just use the appropriate links off the main page and it should list it if you have. I don't have access to my Control Panel just now so can't be more specific - sorry.

Hi... Maybe you need to publish it to public_html/thepalmisanofamily... so make sure you have it going into the right addon folder on the server...you can go into the server and take a look around to find it through file manager then public_html....via the C-Panel... probably something really simple ... Doug

Well, I tried to delete it as an add-on and then do it again, just in case I made a mistake. The 2nd time it wouldn't let me because it said it already existed as a sub-domain. At no time, however did I add it as a sub-domain, though.

Shouldn't I be publishing it to public_html/thepalmisanofamily? That is where I am publishing it to. Is that wrong?

In the meantime, I submitted a support ticket, but if it is a simple publishing problem, I would love to be able to fix it.

Thanks for the help.

Hi... Seems like it should work as you have described..I suggest that you go to C-Panel and watch some of the tutorials about addon domains...If the addon is done correctly... a folder is created automatically in the the publiuc_html for..thepalmissanofamily. It should appear on the web as thepalmisanofamily.com... or... net.. or .. etc. if it's in the right folder.. Doug

Apparently, I did not update my name servers correctly. I still don't know where I missed, I followed all the directions and the tutorials, at least I thought I did. I submitted a support ticket and they claim to have taken care of the problem for me. It should take about 24 hours and I will be up and running. Thank you for all your help, though!

Originally Posted by billycat

Apparently, I did not update my name servers correctly. I still don't know where I missed, I followed all the directions and the tutorials, at least I thought I did. I submitted a support ticket and they claim to have taken care of the problem for me. It should take about 24 hours and I will be up and running. Thank you for all your help, though!

That's good news. I'm glad they got you sorted.

It seems that way, but the help on this forum is great. Thank you so much again.