DNS Question

raganok · #1 08-13-2008, 07:49 PM

hi everyone
i have a domain problem, i bought a new domain but still cant publish i get adds as they tell me before voda host does that but its been for days i dont know if i did something wrong i went tru the tutorials but still cant get it to work can someone please help me this is the 2nd domain i buy from vodahost i really need help

Carlos Alvarez
client ID # 26951
www.discoverpopotla.com

raganok · #2 08-13-2008, 07:54 PM

by the way the website is www.rusticosalvarez.com

davidundalicia · #3 08-13-2008, 07:59 PM

put in a support ticket.................

raganok · #4 08-13-2008, 08:04 PM

Thanks david
lol yeah huh but i have have put on 2 request tickeckt and still havent get answers it has been a week since i did that, does it take that long?
anyways if i cant get help here i might try to get support and see if in two weeks i do get it.

davidundalicia · #5 08-13-2008, 08:19 PM

use/Reply to the first confirmation email only.

It states that on the confirmation reply.....and you will have continuety.

raganok · #6 08-13-2008, 08:32 PM

ok thanks much david i apreciatte your time..

LadyEye · #7 08-14-2008, 12:52 AM

Quote:

Originally Posted by raganok

hi everyone
i have a domain problem, i bought a new domain but still cant publish i get adds as they tell me before voda host does that but its been for days i dont know if i did something wrong i went tru the tutorials but still cant get it to work can someone please help me this is the 2nd domain i buy from vodahost i really need help

Carlos Alvarez
client ID # 26951
www.discoverpopotla.com

Hi, if this is your 2nd domain that you purchased from voda host, you will need to log into you VBS billing and change the name servers.

VBS billing can be found near the bottom of your log in information email .. normally accessed via your email address and the password that was provided when you purchased your domain ..

Once you change the dns servers in VBS to your two VH servers, also listed in your log in information email, you will also need to add on this domain if you haven't already done so .. .. and don't forget to create your new separate folder on your own computer for this domain to prevent overwriting any pages that will have the same name ... example, index page .. every domain needs a page named, saved and published as index ...

raganok · #8 08-14-2008, 05:27 AM

thanks lady eye
i tried doing that but i dont know if i did something wrong becausei cant publish my site. is there anything i can do to know what is the name server and ip address since the ones i put seems that are not working
thanks

raganok · #9 08-14-2008, 05:58 AM

This is what i get now please can someone tell me what can i do thanks
in advanced for any help

rusticosalvarez.com Domain Utilities
My Domains
View Summary

» Register Name Server There was an error processing your request!
Details of the error(s) are as follows:

RegistrarLock: REGISTRAR-LOCK
RRPCode: 200
RRPText: Command completed successfully
Command: REGISTERNAMESERVER
ErrCount: 1
Err1: This nameserver is already registered.
Server: Reseller3
Done: true

LadyEye · #10 08-14-2008, 06:08 AM

Your name servers for your VH account are:

ns1.voda28.com
ns2.voda28.com

You haven't changed the servers for this domain ..

You are logging into your billing services right? You do not change the name servers in your control panel. You must go into your vbs billing, my domains, manage domains .. and take out the dns servers that are there and replace with these two in their spot ..

raganok · #11 08-14-2008, 06:21 AM

hi lady eye
i did change the dns servers
just one morequestion what do i have to do next so i can be able to publish my site
thanks very much for taking the time to help me

LadyEye · #12 08-14-2008, 06:30 AM

Hi .. you're welcome .. but you have not yet changed your name servers .. where are you doing this at? Explain to me how and where you are changing the name servers .. you will see here that the name servers are not changed to the servers i mentioned above

http://whois.domaintools.com/rusticosalvarez.com

LadyEye · #13 08-14-2008, 06:47 AM

http://www.vodahost.com/vbs

So you are logging in there, and going to manage that new domain name that you bought from voda host and you are removing the two name servers that are there and replacing in those same two edit boxes the VH servers I wrote above????

raganok · #14 08-14-2008, 06:58 AM

i clicked on change dns servers and it had five diferent ones
so i changed them to the ones you gave me but it seems its not working the change or what am i doing wrong cause i did change the dns servers

LadyEye · #15 08-14-2008, 07:01 AM

do u know how to take a screenshot?

raganok · #16 08-14-2008, 07:03 AM

no can you tell me how
thanks

LadyEye · #17 08-14-2008, 07:15 AM

well .. you should see a key on your keyboard to print screen, then you would paste into a graphics program, like microsoft paint and then save it as a .jpg image .. and then upload the image as an attachment here on the forum .. but that might be a bit much ...

You completely removed those 5 other servers right??

So you only show two in there now?? the ones I wrote above????

raganok · #18 08-14-2008, 07:18 AM

yes thats what i did and i submitted changes

LadyEye · #19 08-14-2008, 07:24 AM

Okay .. if you have done this correctly perhaps it is just taking time for this to propogate .. hmmmm ...

Have you added on the domain in your control panel? You will also need to do this ..

raganok · #20 08-14-2008, 07:27 AM

yes i add on the domain my only question is why it goes under my other domain name

ooh and sorry for being so ignorant i cant attach the image lol....

LadyEye · #21 08-14-2008, 07:30 AM

That's okay .. both things are okay .. it's just the way the directories get wrote out ..

now when you go to publish, you will need to add this domain after public_html in the publish area box .. you will need to physically type in
rusticosalvarez.com after the public_html ... as well this website will also need an index page created, so to avoid overwriting your index page for your other website, you need to create a folder on your computer and store the index page and all other pages for this new domain in there ..

public_html.rusticosalvarez.com - that is what that should look like when you go to publish your page ...

LadyEye · #22 08-14-2008, 01:07 PM

G'morning ..

Looks like things have resolved for you .. your site is live ..

Great!!

raganok · #23 08-14-2008, 11:35 PM

thanks very much lady eye your help was great i can now see my new site on the web. i still need to work on it but it will be a nice site (i hope) lol....

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