Thread: Contact/Action Form email problem...

Hi all,
I searched this forum and not sure I saw this exact problem so.....
I've been having a problem getting email form my contact/action form pages. I wanted it to send the messages directly to my COMCAST email account.
Now Comcast is a pretty big provider, so I'm sure someone along the way has had the problem of comcast not allowing the emails through?

"comcast.net requires a valid sender domain"????????

I found these messages in my horde mailbox...."returned attempts" to deliver the email to comcast.


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

tempdent@comcast.net
SMTP error from remote mail server after RCPT TO:<tempdent@comcast.net>:
host gateway-a.comcast.net [206.18.177.26]: 550 [PERMFAIL] comcast.net requires valid sender domain


So any thoughts on a solution would be appreciated.
I've shut off my spam filter on my Comcast email account......
any other solution I can do on my end to allow these through?

BV Customer service has told me to set up a BV email account?
not sure where/how.....and if I do...can these be forwarded to my comcast.net email account? It's a business website...and I really don't want to check multiple email boxes several times a day.

Sorry if this was long winded....but I'm a beginner and wanted to provide as much info as possible.

tempdent.net
CLIENT ID #15345
Ticket ID: OXZ-611684

No need to setup a BV account, though it would be useful.

The problem seems to be that the email field in the form is named something else than the correct "email". That , if you are using the script presented here in the VH forum.

Make sure to use the script in BlueVoda Forms Tutorial Part 1 for your action page and i beleive that you will be ok. Or, use Advanced BlueVoda Form Processor

Hey thanks for the reply....I'm new at this....so let me understand....

Originally Posted by navaldesign

The problem seems to be that the email field in the form is named something else than the correct "email". That , if you are using the script presented here in the VH forum.

By "email field" in the form....you mean the field where the visitor adds his email address? It is named "email".
Or did you mean the "message portion"?...my entire "contact" page???

I am using the BV format from the tutoral (advanced version with messages).
And please believe me....I've watch the videos and followed the written directions below them step by step many times now.....it's driving me nuts....LOL.

It seems that the problem is the portion of the error message...comcast.net requires valid sender domain???

Because it seems to be attempting to send the submission...as all my tests end up in my horde mailbox with the failed delivery message from my first post.
What is a "valid sender domain"?

any other suggestions or is setting up a BV email account my only option?

Can you post your page url and the php code that you are using?

Andy

My Form page...(contact page)
http://www.tempdent.net/contact.html


And my Thank you page....(action page)
http://www.tempdent.net/action.php


This is the html I inserted in the : "inside body tag" portion of the action page html....

<?PHP
$mailto = "tempdent@comcast.net";
$email = $HTTP_POST_VARS[email];
if ($email == "") {
$email = $mailto;
}
$mailsubj = "Message from the Website";
$mailhead = "From: $email\n";
reset ($HTTP_POST_VARS);
$mailbody = "Values submitted from web site form :\n";
while (list ($key, $val) = each ($HTTP_POST_VARS))
{
if ($key!="submit")
{
$mailbody .= "$key : $val\n";
}
}
mail($mailto, $mailsubj, $mailbody, $mailhead);
?>

Both your form and your script seem correct. I have made a couple of trial submissions. Check your mail to see if you received them or not.

No not in my tempdent@comcast.net mailbox......

But I got the failed delivery message in my Horde mailbox....
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

tempdent@comcast.net
SMTP error from remote mail server after RCPT TO:<tempdent@comcast.net>:
host gateway-s.comcast.net [63.240.76.26]: 550 [PERMFAIL] comcast.net requires valid sender domain

------ This is a copy of the message, including all the headers. ------

Return-path: <uqqycyaq@voda15.vodahost.com>
Received: from uqqycyaq by voda15.vodahost.com with local (Exim 4.63)
(envelope-from <uqqycyaq@voda15.vodahost.com>)
id 1Hxb5u-0003hD-Oa
for tempdent@comcast.net; Sun, 10 Jun 2007 23:01:30 -0500
To: tempdent@comcast.net
Subject: Message from the Website
From: info@????design.it
Message-Id: <E1Hxb5u-0003hD-Oa@voda15.vodahost.com>
Date: Sun, 10 Jun 2007 23:01:30 -0500


Values submitted from web site form :
Name : Naval testing
email : info@????design.it
phone : 123456789
Submit : Submit Now
Checkbox1 :
Checkbox2 :
Checkbox3 :
TextArea : Additional info here: tsting your form

It is probably because comcast has some anti spam system setup. It is checking the host for the email address, and checks where the email is coming from and they don't match up, so it is blocking the email

As Watdafip is saying, it is most probable that it is a spam filer issue. Transform the script to be:
<?PHP
$mailto = "tempdent@comcast.net";
$email = $HTTP_POST_VARS[email];
$mailsubj = "Message from the Website";
$mailhead = "From: Our Web form < uqqycyaq@voda15.vodahost.com >" . "\r\n";
reset ($HTTP_POST_VARS);
$mailbody = "Values submitted from web site form :\n";
while (list ($key, $val) = each ($HTTP_POST_VARS))
{
if ($key!="submit")
{
$mailbody .= "$key : $val\n";
}
}
mail($mailto, $mailsubj, $mailbody, $mailhead);
?>

and test it

Ahhhh......no go with the new script.

Talked with Comcast.....their customer service was useless....LOL
Comcast is pretty big in the North East U.S., I'd of thought this problem would of come up before? Guess not.

So do we conclude that the best I could do is create a BV email account?
Hopefully it has auto-forward.

Or do you guys have any other tricks I might try.

And let me add what others have said......you guys are great.
Thank you so much for all your time and help.
It is MUCH appreciated.

Why not? Create a BV mail account and then forward it to your comcast account. Works for me.

Or............create a free Yahoo or Gmail account and see if that works. If it does- then you would know it is a comcast issue for sure.

Andy

I'll look into that.....
Hope this isn' a silly question but.....
Is a BV email account different from the Horde email account?

Horde is installed and is one of the E-mail programs avaliable to you. Mine is Horde and / or Squirrel Mail.

Andy

OK,
Got it working with my new Yahoo mailbox.
They want $19.99/yr to use ATUOMATIC forwarding it to my comcast mailbox.
I'll hold off on that.
But at least I'll be able to receive contact info from clients....
till I can figure this out.....
or at least find a free mailbox with free AUTOMATIC forwarding.
Not quite sure how to use the Horde system mailbox yet. it does appear to have automatic forwarding from what I can see.

In your BV control Panel, you can forward the emails to your Comcast address.

However, i really do not understand all this. Why don't you simply setup an email address in your BV account, and have the form mail there ? Then, you simply setup your Outlook Express to receive the emails directly in your computer, and you are done. You don't even need to enter Horde or wahtever else.

I have some 20 email adresses (between professional and private ones). I would go grazy if i had to open 20 different web mail services. I have set my Outlook, and i receive everything on my desktop.

Agreed.
I went into my CP...(Mail Manager Main Menu)
Forwarding....
set my default address to tempdent@comcast.net

What would go in my action page html, mail to
would it be myusername@tempdent.net.com ?
Do I add the ".net"?...the .com????

I'll have to look into how this setup works after work tonight.

1 last thing so I understand......
when we discuss a "BV" email account/mailbox, we are talking about the mailbox in the Horde screen?

Thanks for all the help.....be back after work.

Horde is just a tool that allowes you to see your emails directly on the web. It is similar to Yahoo mail, Gmail etc.

To setup an email account within your VH account, go in your CP, Mail, Add/Manage/Remove Accounts. Click on Add new account, and follow the wizard.
This way you will be able to send / receive emails in this email address, and then look at them through Horde.

However, you can also setup your Outlook Express so that these emails arrive straight to your desktop.
Here are the tutorials for setting up a new email account in your CP and on your desktop: http://www.vodahost.com/tut_email.htm

With all these GREAT SUGGESTIONS and support here at BV, I was wondering if there's a way we can save them either on our acct here in the forum or outside so that if we'd need to go back we can find them easily? It doesn't seem to work for me when I set up a new folder in my favorites for BV.

Originally Posted by navaldesign

To setup an email account within your VH account, go in your CP, Mail, Add/Manage/Remove Accounts. Click on Add new account, and follow the wizard.
This way you will be able to send / receive emails in this email address, and then look at them through Horde.

Did this, and entered the new email adress in my Action page html.
I created the email address messages@tempdent.net......
went into "fowarding options" and added tempdent@comcast.net (my comcast address)....but it doesn't forward automatically.....although the messages are there in BV/Horde.

I've been holding off on creating an outlook express mailbox, as it empties my comcast mailbox everytime I open O.E.

Very frustrating.....
I'm thinking of doing away with my FORM page and just adding a "link" text that will open up a email screen.
I'm guessing I could do this on BV...correct?

1. It will forward if you have set it up correctly.
2. You CAN setup Outylook Express, and still have the mails kept (not deleted) on the server. Simply, in OE go in Tools, Accounts, select your account that you want messages to be kept on the server, then Properties, Advanced, and tick the "Keep a copy of the message on the server". This way the messages will arrive in your Outlook Express mailbox and still the messages will remain on the server too. However, i intended that you could receive on your desktop the messages sent to the VH email address by the form, not the one with comcast. Why should you need the comcast address if you receive the info straight on your desktop ?

3. Yes, you can simply add a text like "Mail me" and link it to your comcast (or other) email address. However, forms are used in most cases because they provide specific information. A simple email will induce the visitor to send you what ever he thinks is usefull, which not always is what you need as info.