help with email

Ilene Jones · #1 11-22-2008, 01:08 AM

I have not been getting any more emails. So, I sent a support ticket to SimpleInternet Site which holds my email account. This was their response:

Support Staff ResponseThe email address founder@powerofpinkbcf.com does not currently use the MX email records to be capable of receiving. In order to correctly receive email on the email address you have established with us you must contact your hosting provider. The domain name points to third party name servers which contain the MX email records.

You will need to contact your hosting provider and have them add 2 records to the zone file for your domain name.

These records to modify are:

MX Modifications:

MX 0 smtp.secureserver.net
MX 10 mailstore1.secureserver.net

Once these records have been entered by your hosting company, please allow an average of 48 hours for the propagation of these changes to complete.

Can anyone help me with this?
Thanks
www.powerofpinkbcf.com
founder@powerofpinkbcf.com

Karen Mac · #2 11-22-2008, 01:26 AM

Well I probably could if I knew exactly what it was that you are trying to accomplish. Are you just wanting to open your mail on outlook? If so you dont need to do anything with the MX records...if however.. you are trying to get your email at your ISP, then you need to configure your email mx records as suggested above.

Karen

Ilene Jones · #3 11-24-2008, 01:20 AM

My main email address is through Windows Mail. However, I set up a Web Mail address founder@powerofpinkbcf.com through SimpleInternet Site prior to moving over to Blue Voda. If I do not go through SimpleInternet Site to get my address, is there other options to retrieving my email? This email address was set up strictly for my website.

zuriatman · #4 11-24-2008, 04:32 PM

Hi,

You can change your internet host by opening an account with Hotmail or
Yahoo mail and redirect all your emails there.

Ilene Jones · #5 11-24-2008, 05:02 PM

I do have a Yahoo email address. jilene57******.com. I had already tried to redirect before and it will not let me. In order to redirect, I have to put in my old email address "founder" and then I put in the @ information. Mine is @powerofpinkbcf.com. However, it only lets me choose from a list instead of add my own.

Is there something else that can be done? Can I access my Web Mail through Blue Voda - thinking that it is directed there?

Karen Mac · #6 11-24-2008, 06:41 PM

Why are you trying to REDIRECT the mail? You dont need to REDIRECT it. All you need to do is to read it yes? Did you do the tutorials for EMAIL?

IF you REDIRECT it you are telling the server to bypass your mail on its current server and that another server will handle it. If you dont have access or cant set up a DOMAIN mail on that server it will NOT WORK.

Yes .. you can check your mail in cpanel. You login to cpanel and then go to webmail. Please do the tutorials here...

http://www.vodahost.com/tut_email.htm

Karen

Ilene Jones · #7 11-25-2008, 02:14 PM

I read the tutorials. I have an email account set up: founder@powerofpinkbcf.com. Is is making all mail undeliverable. However, I did put a forwarding address on there since I was having difficulty. The mail does did forward - but not the body of the email.

Does that make sense? My main email account: dietwine@kc.rr.cm does receive notice that there is an email. It does not show the body text of the email.

The email: founder@powerofpinkbcf.com is not receiving any email.

Can someone help me fix this please?

Ilene Jones · #8 11-25-2008, 10:52 PM

I have read the tutorials again. I cannot set up the email address: founder@powerofpinkbcf.com because it already exists. I set up another account: ilene@powerofpinkbcf.com just to test it. However, I have to keep the founder address because that is what is already printed on my business cards.

Will somebody please help me with this? I am getting feedback on my site that I cannot access. Thanks

Karen Mac · #9 11-25-2008, 11:38 PM

Go Delete any redirects or FORWARDS you have done.. Delete that email and recreate it. Then download outlook and get your mail right on your desktop. DO NOT MESS With the REDIRECTS OR THE MX unless you KNOW what you are doing.

Karen

Ilene Jones · #10 11-26-2008, 02:18 AM

Can I delete the email in cpanel? Or, do I need to go into SimpleInternet Site to delete it? Do I get a free email with my website? If so, should I cancel my email through SimpleInternet Site?

I have cancelled the cc: forward. I have not done anything with MX records and I have not redirected anything - I don't know how.

Thank you.

Vasili · #11 11-26-2008, 03:40 AM

Quote:

Originally Posted by Ilene Jones

Can I delete the email in cpanel? Or, do I need to go into SimpleInternet Site to delete it? Do I get a free email with my website? If so, should I cancel my email through SimpleInternet Site?

I have cancelled the cc: forward. I have not done anything with MX records and I have not redirected anything - I don't know how.

Thank you.

Start by following earlier posts: delete any 're-directs,' forwarders, email setups, or other custom settings you made to your domain at your Registrar. Hopefully you have made proper DNS entries so your domain "points" to your website hosted at VodaHost. If so, then these steps will make perfect sense:

1. We have to first assume you have a hosting account, and have properly associated a domain to the account (as an add-on, whether it was transferred to VodaHost of left with another Registrar and proper DNS changes made).
2. To delete emails sent to your website (or domain), you must have first created an email account for the domain, which is done in cPanel by clicking on EMAIL ACCOUNTS and going through the Add New Account process.
3. So, if you did that, you would then have "unlimited email accounts" as VodaHost advertises enabled for your account, which is called Webmail --- and you have a choice of Utilities to access/view/manage your Webmail as well.
4. To access your Webmail, simply use the link www.YourDomainName.com/webmail/ ....... it will allow you direct access using the User Name and Password you established during the Email Setup Process in Step 1 above.
5. If you find going into Webmail tedious or too limiting, you can set up Outlook or Express for your Domain Hosting Webmail Account, and send/receive using your own domain name if you like without restriction (other than 200 max per hour sending limits), so whether to continue or discontinure email services elsewhere is entirely up to you.

Personally, I have a permanent Juno email address, primarily because that is the first one I used Lord knows years ago to set up all my "official" accounts with banks, etc. Even though I have a free Hotmail, GMail, and Yahoo, they are all forwarded to my main email address even though my Outlook gets them for me daily (this way, I always have a copy left on the server in case my computer fries!). I find Outlook to be the best personal way to organize my email, and it is currently managing my more than 90 email addresses from all my VH accounts and websites superbly! Now ... if I could finally get up the gumption to migrate to ACT exclusively, I will have finally evolved! LOLOL

Like I said, it all depends on what is important to you and your unique requirements whether or not to shift entirely to a single email solution, and how you wish it to perform!

Ilene Jones · #12 11-26-2008, 05:25 PM

I did not set up my email through VodaHost. It is, and has always been, set up through SimpleInternet Site. If I go to VodaHost to delete it, will I be able to get the same email name when I do set one up at VodaHost?

I am very hesitant to delete it until I know that I can get the same name. Wouldn't it just be easier to fix my MX Records as SimpleInternet Site stated? This way I can get my email through them like I always have?

Marincky · #13 11-26-2008, 05:27 PM

Quote:

Originally Posted by Ilene Jones

I did not set up my email through VodaHost. It is, and has always been, set up through SimpleInternet Site. If I go to VodaHost to delete it, will I be able to get the same email name when I do set one up at VodaHost?

I am very hesitant to delete it until I know that I can get the same name. Wouldn't it just be easier to fix my MX Records as SimpleInternet Site stated? This way I can get my email through them like I always have?

Your domain is now hosted through VodaHost so yes you can move the email to your account here.

Ilene Jones · #14 11-26-2008, 05:37 PM

Okay, I deleted my email address. Since I get free email addresses through VodaHost, should I call and try to get a refund from SIS? I have already paid for three years for that email address.

Meanwhile, I have to hurry to get my new email set up because I am losing any submissions from my website.

Thanks.

Marincky · #15 11-26-2008, 05:38 PM

Quote:

Originally Posted by Ilene Jones

should I call and try to get a refund from SIS?

LOL, you can try...

Karen Mac · #16 11-26-2008, 05:41 PM

You can fix your MX records to them.. but you have to know EXACTLY what you are doing. You first have to CREATE IT in your cpanel. You cant forward or redirect mail that doesnt exist which is what the problem has been, which you didnt clearly state to begin with.

Hosting doesnt do this for you...once the account is set up correctly.. you can then go and change those entries yourself. Please see the cpanel tutorials first so you have an idea of what you are doing and where to change them.

Karen

Ilene Jones · #17 11-26-2008, 05:51 PM

I deleted my email and re-set it up using the same name. I followed the tutorials, as instructed. I went to one of my website pages and submitted something as a test. My email address did show that there was a submission. However, the body of the message did not show up. Why is that? What am I missing from the tutorials?

Karen Mac · #18 11-26-2008, 05:54 PM

Where did you check it at? cpanel Webmail? Most likely came as an attatchment.

Karen

Ilene Jones · #19 11-28-2008, 07:56 PM

I can't believe this. Will someone please help me with my email? I have had so much trouble without m requested help, that I would rather someone help me fix my MX Records so that I can retrieve my email through SimpleInternet Site like I had been.

Is there anyone who can help with this?

Marincky · #20 11-28-2008, 08:04 PM

Well, I don't know if this will help but...

Today I had to do very similar, this was my first time in doing this and this is what happened.

First I had to contact the email hosting company and they gave me an ip address to direct the MX to.

I went into my Control Panel with VH and pointed the domain's emails to this IP.

Then I had to send an email to Voda support asking them to assign the DNS A record.

They did this for me within 10 minutes and the emails are fine and working.

Ilene Jones · #21 12-01-2008, 10:54 PM

Thank you. I will try that.

Marincky · #22 12-01-2008, 11:05 PM

Quote:

Originally Posted by Ilene Jones

Thank you. I will try that.

LOL, be careful... It didn't work in the end!

Ilene Jones · #23 12-01-2008, 11:12 PM

I can't find where to put the ip address. My hosting company gave me exact instructions to have VH change on my account. I can't get anyone to do it.

So, I deleted the account and re-set it up through VH and I still can't get it to work. I am getting my emails on all but one page. But, that is because I put a note on it that I want an extra copy going to another email account. So, I get the extra copy ok but not the original. That is because I can't get my email account to work.

It has been a couple weeks now and I still can't get any answers on how to fix this. Can you help me?

Karen Mac · #24 12-02-2008, 12:51 AM

Its because you still have changed MX records or email forwarders in effect and you need to clear those all out and start again. You have to look in BOTH places. Most likely, if you cant find it or pay someone to do it then you need to put in for an account reset, and republish your site and start from scratch with the email. If you cant do then pay someone or pay voda host to do it for you. Weve explained all that we can, without physically going into your account and looking.

Karen

Ilene Jones · #25 12-02-2008, 01:22 AM

I have asked to pay someone to do it but can't find anyone to do it for pay either. I do not know how to remove any forwards and stuff because I don't know what all I did to try to fix it. I am afraid to keep messing with it since I do not know what I am doing.

I sent in a support ticket for help and they can't help. How do I ask VH to do it if I pay them other than a support ticket?

Marincky · #26 12-02-2008, 01:34 AM

Ilene, Go to my website (In my signature) and email me (using an address that I can contact you back on and I will help you. You don't have to pay me.

Tom Finley · #27 12-02-2008, 02:01 AM

Awesome

Marincky · #28 12-02-2008, 02:16 AM

Ilene please check your emails quicker, I am trying to help you here but it's 1.15am Thank you

Marincky · #29 12-02-2008, 02:43 AM

Oh well... Can't say I didn't try...

Marincky · #30 12-02-2008, 03:03 AM

You're back.... I responded to your email but getting nothing back? I am trying to help you here and now it's 2am! So if you need this sorted we need to communicate quicker.

Karen Mac · #31 12-02-2008, 03:18 AM

Quote:

Originally Posted by Tom Finley

Awesome

LOL I DONT VOLUNTEER ANYMORE. It was getting so bad i was in everyone elses accounts 5 hours and a day and getting nothing else done. I dont mind helping occassionally, but i post ill help someone and the next thing i know i got 5 emails with their logins saying gee its great you can help me too!

If i can help on the forum i do, but once it goes to private tutoring...its on the clock.

Karen

Tom Finley · #32 12-02-2008, 03:28 AM

I appreciate both sides of that coin. The two of you have been great help to many, many people--and usually with a good sense of humor to boot. Happily, VodaLand seems to be a very large tag-team; when one goes down there's many others to help.

Today I received a call worth major, major dollars based on something on my site--I have the team here to thank for walking me through from nothing a half-year ago to what I know now. I learn something new here just about every day.

(But I don't expect anyone to stay up til 2:00am to do it!)

Marincky · #33 12-02-2008, 03:31 AM

Quote:

Originally Posted by Tom Finley

(But I don't expect anyone to stay up til 2:00am to do it!)

Being an ex truck/coach driver I have lost all sense of time when it comes to night/day. I am usually up at 8am and don't go to bed until 3 or 4am. So you know where to come if you need help 24 hours!

Tom Finley · #34 12-02-2008, 03:39 AM

Noted and appreciated, sir! I try to sleep from 8:00am to 4:00am, however... :)

Marincky · #35 12-02-2008, 03:41 AM

Quote:

Originally Posted by Tom Finley

Noted and appreciated, sir! I try to sleep from 8:00am to 4:00am, however... :)

LOL.. I wish I could... My body won't allow it. Or my dogs...

Ilene Jones · #36 12-03-2008, 12:53 AM

I apologize. I am sooo sorry you were up until 2am trying to help me. It usually takes so long to get help, I stopped to cook dinner. I had no idea how late it was for you. Where are you at? I am in Missouri, USA. Once again, I do apologize. I very much appreciate your help. I am truly at wits end here on this email. If I didn't already have business cards printed, I would just start fresh with a new email.

Marincky · #37 12-03-2008, 12:57 AM

Ok, well I'm here now, but you have to either respond to me quicker or at least tell me you are going off if you have to.

Now, I have sent you an email yesterday which you have still to respond to. If you can let me have the details I requested I'll try and sort this out for you once and for all.

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