WebMail - Contact Form - Not receiving emails

Zoekeyes1 · #1 08-16-2009, 06:10 PM

Me again!

I have many forms on my site www.aperfectproperty.co.uk

Am trying to set up the email on the index page.

Have set everything up, web account, email address sales@aperfectproperty.co.uk, success and error page.

Have done a few tests but Im not receiving the email in my inbox through webmail - Roundcube.

Any suggestions please?

Many thanks

Zoe

Karen Mac · #2 08-16-2009, 08:42 PM

Because you have set the ACTION to

Quote:

action="/index.php"

or whatever page it is instead of the BUILT IN PROCESSOR.

Karen

Zoekeyes1 · #3 08-17-2009, 02:48 PM

Thanks Karen

But I dont understand. Where do I find this setting to change it? Have looked in page properties, and form properties but where it says Action, it is shaded out and I cant amend it?

Sorry and thanks

Z

Karen Mac · #4 08-17-2009, 03:58 PM

Its in form properties, the form area itself. Tick the box that says use built in php processor. about middle of the page

Karen

Zoekeyes1 · #5 08-18-2009, 02:22 PM

Yep done that. That's how it was.

Should I do a support ticket or something?

Can send email to my hotmail from sales@ and my username@ but still not receiving any of the tests in my webmail.

Sorry to be a pain

Z

Karen Mac · #6 08-18-2009, 05:26 PM

Well.. is this BV11? Thats the only thing i can see in the source code. Are you sending to a domain email? or trying to redirect to hotmail?

How are you trying to validate this? you should be doing this in the field properties and not the ONSUBMIT

Karen

Zoekeyes1 · #7 08-18-2009, 10:14 PM

Hey

Yes it is BV11, it was the only thing you suggested I didnt do as I was so close to my end result, I just couldnt risk me messing it all up and losing all my files!

In the Form Properties Box, everything is set as suggested, but 2 fields are blanked out with info in them and I cant access them -

ACTION: <?echo($_SERVER['PHP_SELF'])

>

METHOD: POST

Doesnt look right to me! lol

Sorry!

Z

PS (Got my Jade Database working! Not sure how, but got there in the end! Thanks for that too! lol)

Karen Mac · #8 08-19-2009, 01:20 AM

Thats correct.. are your boxes OUTSIDE the form area..? Make sure the initial FORM box is big enough to house all the fields.

Karen

Zoekeyes1 · #9 08-20-2009, 01:18 PM

Yep all is tucked neatly in the form

Getting desperate now - submitted a support ticket, but no-ones got back to me. Just poked them again.

Karen Mac · #10 08-20-2009, 03:44 PM

Support wont be able to help u with this.. they will refer you back to the forum as this isnt a server issue.

You never did answer HOW you are validating? Are you using the ONCLICK for submit?

Karen

Zoekeyes1 · #11 08-21-2009, 02:30 AM

You're right, they couldn't.

Im sorry I dont know what you mean by onclick. I did look for something like this when you mentioned it last.

Its working with my hotmail address so is this ONCLICK thing part of the webmail set up?

Thanks for bearing with me on this, believe me, I am boring myself already!

Z

Karen Mac · #12 08-21-2009, 03:10 AM

no.. its part of your form setup if you use it... could be why NOTHING happens because you didnt configure it properly.. if hotmail is working.. then im going to assume that you probably need hotmail protocols for outgoing with your domain mail as well

Karen

Judy22 · #13 09-17-2009, 12:33 PM

I am another inept individual who cannot get my simple contact form to send emails. It is soooo frustrating!! It has just three boxes with name, email address and comment box and then the send button, all within the box. I note the advice above, but in 'Properties' it is only when you uncheck that button that you can put something in the Action box and why do that when the form offers you the option of using the built-in PHP form processor? Don't understand. Also, when the 'submit' button is pressed shouldn't there be a message to say the message has been sent. I have configured Outlook Express successfully and send and receive messages to myself quite happily. I don't understand all the other advice above either so please someone please answer as if talking to an idiot. Thanks

Judy22 · #14 09-17-2009, 06:56 PM

I have realised I did not put my domain name in above post, so here it is. I also pressed the Quote button but it hasn't worked so please apply the above post here. Thanks in frustration!!!
http://www.kdkat.co.uk

Karen Mac · #15 09-17-2009, 07:04 PM

your form will give a message when you link it to a page that says SUCCESS or thank you for submitting.

Did you create this form or use the built in one from the options list? Try using the pre formed one ..and check your EMAIL entries MATCH exactly. .. and that you have entered your email, and a success and error page and correctly linked to them.

Karen

Judy22 · #16 09-18-2009, 10:44 AM

Thanks Karen. I used the built in one from the options list and just added a comments box. In the properties box I just accepted the success and error boxes that were already there (default ones I suppose). I assume that was ok? I don't know what you mean by linking them though. I just ok'd everything on the properties page. My email address is correct.

vetrncwby · #17 10-01-2009, 06:48 PM

I have read this forum but never read a solution for the first poster. I too have included a form (contact us) in place of my guestbook and tried a few test and did not recieve an e mail. All the settings are just as the video tutorial shows it. Any help would be appreciated.

www.familyfunrving.com

Thanks,

Steve

navaldesign · #18 10-01-2009, 08:42 PM

Quote:

Originally Posted by vetrncwby

I have read this forum but never read a solution for the first poster. I too have included a form (contact us) in place of my guestbook and tried a few test and did not recieve an e mail. All the settings are just as the video tutorial shows it. Any help would be appreciated.

www.familyfunrving.com

Thanks,

Steve

I'm afraid that you have not followed tutorials correctly.
1. Your contact page is published as .html instead of the correct .php .
2. Then you also have guestbook.php
2. Why did you set the action of the form to be guestbook.php ? Did you add there the built in form processor?

It isn't quite normal to use a page named "guestbook" for a contact page, especially if, before, you had actually uploaded guestbook.

vetrncwby · #19 10-01-2009, 09:11 PM

I have re-published as a .php. I have changed the name to /contactus.php. It used to be a guestbook page but I received so much spam I decided to use this form instead. I removed the processor page that the tutorial tells you to add for the guestbook. Then I tested it but still received no e mail from it. It seems that when I had a problem with the guest book that you signed it and it worked but when I did it myself it didnt work.

www.familyfunrving.com

Thanks,

Steve

vetrncwby · #20 10-02-2009, 03:52 AM

have re-published as a .php. I have changed the name to /contactus.php. It used to be a guestbook page but I received so much spam I decided to use this form instead. I removed the processor page that the tutorial tells you to add for the guestbook. Then I tested it but still received no e mail from it. It seems that when I had a problem with the guest book that you signed it and it worked but when I did it myself it didnt work.

www.familyfunrving.com

Thanks,

Steve

navaldesign · #21 10-02-2009, 06:54 AM

If you received the test submission i made, then your form is working, so there MUST be other issues, if you don't receive your own tests. First of all check your spam folder. If you are using an external email address, change it to one within your own domain.

vetrncwby · #22 10-03-2009, 04:05 AM

I went to my control panel and discovered that it is being sent to my default webmail address. Here is the error message:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

vetrncwby****.com
(ultimately generated from scoker@familyfunrving.com)
SMTP error from remote mail server after MAIL FROM:<xxxxxxxx@voda37.voda37.com>:
host mailin-01.mx.aol.com [64.12.137.169]: 550 REQUESTED ACTION NOT TAKEN:
DNS FAILURE
www.familyfunrving.com

Thanks,

Steve

Karen Mac · #23 10-03-2009, 05:22 AM

host mailin-01.mx.aol.com [64.12.137.169]: 550 REQUESTED ACTION NOT TAKEN:
DNS FAILURE

This means that when you SEND mail you must send it thru AOL so your stmp must be set to aol.com and you aol user and password is required.

Karen

navaldesign · #24 10-03-2009, 07:15 AM

Okk, this means that the for some reason your script sends the mail but the mail doesn't arrive to you.

What you received is the server error report, because the mail could not be delivered.

Check that the email address you have set, in the form wizard, is correct.

I also suggest that you use an email address within your own domain, which, of course, you must first setup and test for correct functionality.

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