Thread: Entry form - error

Hi Folks,

I have created a from that has it problems.

For the love of me and after much reading please could the "good guys" help.

1. On submissin of the page the filed contents are not being sent through to the email specified ?
2. The emails recievd always come from Microsoft Internet Explorer - Is this correct ? Can it be changed ?

Rob-
Post a link to the form and also- cut and paste the php code you are using to process the page.

Likely it is a simple missed portion of the script

Andy

Hi Andy,

Here is the link requested.

http://www.gnjgf.co.za/domtour.php

I would like to have the page have a submit option as well if this is possible

Hi Andy,

I think this is the php script you are requesting

<script language="php">
$email = "email";
$mailto = robhar@mweb.co.za;
$mailsubj = "Feed back submission";
$mailhead = "From:email";
reset ($HTTP_POST_VARS);
$mailbody = "Values submitted from web site form:\n";
while (list ($key, $val) = each ($HTTP_POST_VARS)) { $mailbody .= "$key : $val\n"; }
if (!eregi("\n",$HTTP_POST_VARS[email])) { mail($mailto, $mailsubj, $mailbody, $mailhead); }
</script>

Rob-
Lots of problems all over this page.

1- The form action is set to - mailto:enties@gnjgf.co.za
this form requires a php script and therefore you would need to place the php script in a page and call it someting like- process.php. Then change your action to process.php
2- You have a form within a form. The date button is actually a form and is going to cause a conflict.
3-Your field names are way too elaborate and long. Try making them like
last_name, first_name, handicap, etc...

4- The php script has errors. The $email = "email"; should be $email = $HTTP_Post_VARS['email'];

5- There is no submit button at all and therefore- the form will never get processed.
6- The print this form button should not be on the form itself.

It is late and I have worked all night so that is what I can see for now. To fix this I would recommend the following;
1- Remove the Date / time button
2- Remove the Print this form button from the form and place near the top right or left of the page.
3-Have a look at this tutorial - http://netisopen.com/computer/TF001/T001.html
and give it another try by following the instructions very carefully.

If you have problems post back.

Cheers-
Andy

Hi Andy,

Thanks for the advice.

I have made the changes as requested but still do not recieve the mail when testing by sending my own completed page.

Thanks for the time youu give up to help it is appreciated

Simple is best and looking forward I am sure it is more than likely something quite simple to resolve

Rob-
In order for the form to access the php script to have it process the form data- the action of the script has to be set to what ever page you have the php script on. Ex. action.php

Yous is still set as mentioned in #1 above. mailto:.............


Andy

Hi Andy,

I have made the change

http://www.gnjgf.co.za/entryform.php

Still no luck

The action on the form is set to entryform.php and it should be action.php

Change that and see if it works.

Andy

Hi folks,

I have endevoured to make the respective changes below however it seems I am still unsuccesful.

The page submission works if I test it from my computer but when sending from another address or computer it doesnt seem to work.

Please could someone offer me thier assistance?

Rob,

Since it has been 4 months since the last entry.............if it is the same form we were discussing before, one of the problems is that the form action is wrong. You have it set as...
action="mailto:robhar@mweb.co.za"

It should be action.php

Andy

Hi Andy,

I tis the same page and when testing it works perfectly from my computer.

I have trewid changing the action as described to action.php however it returns the error of this page is "unable to display"

I tried to get clever with it since you sent me all the files that would offer a reply on submission, however it seems I have to do a little more than edit here and there those files I have.

Thanks again ofr your help to the resolution of this persistant problem.

Hi Andy,

I have changed the page to show actio.php and am having some succes in that the action page does show.

I have changed the $email = "email" to reflect that indicated below.

The changes have been positive however the result is not final - I do not receive the email as sent.

Your advice here would be welcome

Rob:

Please download the new BV10. The forms can now be simply processed by a built in processor. Follow these steps plase:

Open your form page in the new BV10.
Double click the form.
Check the "Use built in form processor" checkbox.
Type the email address where you want the mail to be sent.
Type the "thankyou" page URL (it can be a simple html page, no php code is required).
Go in page properties, and set the form page extension to be php when published.
Save, Publish and test.

Rob-
That method (mailto: ) does not accurately work. The action.php is supposed to be used in conjunction with some php code that you put in the thank you page -that page is named action.php

To make things much simpler- upgrade to BV10 and follow Navaldesign's advice above.

Andy

Hi Andy and George,

I will try the Version 10 method as I have downloaded it.

I hope it works as easy as you say it does.

Have a great day and Ill chat to you later - maybe even ask you to test it form your side.

Hi George,

I have created the new entryform page as a test.

This way I will be able to know whether I am on the correct track or not.

Please test it for me?

It does not seem to work form my side when sending myself.

www.gnjgf.co.za/entryform.php

You have associated an onReset event to your form, remove it or it might not work, then test again.

Hi George,

I tried to keep the template as original as possible.

I have now removed the onReset as well as the reset button.

Please could you test it again for me?

Seems working, however you have set the thank you page to be the same page, so i can't really see if it works as it should.

Hi George,

Let me see if I can change the Thank you page

Hi George,

Just a question.

I building the page we talk of the Thak you page.

I which bow should I place this information?

I have changed the name of the thankyou page to be confirmationpage but still no success.

hi George,

Slowly but surely I am progressing.

I can get the thank you page to appear but still do not receive the submition to my email.

Please test it again for me?

Ok, seems working.
Make sure that you have provided the correct email address

Hi George,

thanks for all your help - I really appreciate it.

the email I have is my own and thus should receive a result on submission.

I will change the email to another address once I am sure the submission works but at this stage I cannot test it succesfuly from my side

Hi Folks,

Still no success in using the BV 10 option.

The previous version I could at least get a result back sending from my computer. BV 10 is easy to enter the form details but at this satge with less success.

I would value some advice to its succesfull implimentation

Rob,

i can asure you that the sucess or failure has nothing to do with BV10, it MUST be something that has to do with what you have typed, or, a ISP issue. Some ISPs block mails according to criteria that ar enot very well known.

If your form submits, then the script works.

However, in your "entryform.php" page, i don't see a form anymore!! It has become a "thankyou" page (???)

Hi George,

Thanks for the reply.

Please dont understand me incorrectly. BV10 is definitely an improvement and I am glad for it.

I am more frustrated in trying to understand what I am doing wrong. I was closer to teh desured effect than I am now and it feels like I am working backwards.

I do not believe my Internet service provider blocks the mails unless it comes thorugh as some form of spam, which is not.

It would be great to get advice on how to fix this problem I have as I would like to move onto another page which is membership.

As you would well know I have been working on this entryform page for some time now and it shouldnt be that difficult.

George thanks for your inputs- I appreciate the time you give up to BV's success

Rob,

First, i can't see at all your form because it no longer is where it was, so i cat really give any advise. Second, the new built in form processor is designed in such a way, that the ONLY reasons for not receiving the emails are:
1. Mistyping your email address
2. Your ISP blocking, for whatever reason, the mail. In this second case, it doesn't even arrive to you, so you can't even know if the mail was blocked or not.

The only solution for me to check if your form works or not, would be to have access to your account so i could see if everything is as should or nor.
2.

Hi George,

I have redone the pages as I was also aware of some hasles.

It should reflect better.

You are more than welcome to check through my account if this will help sort my dilema

Hi Folks,

I am back to the place again where assitance is needed.

I have downloaded BV 10.12
I have used the form wizard to create a form
I have published it and I have tested it from the web and locally.

In creating the form I not succesful in using the tick box (Use built in Php) as when I use that option and send to my email I get an error as opposed to the more positive result when placing the mailto:my email in the action box above.

However I do receive the test mail from the web but the options as shown below the tick box are not available i.e subject, message, etc

There are various compulsory checks (validations) in place for telephone numbers etc but those functions seem to be not working as they should.

Any advice here would be recommended.

Link Please.

Hi George,

Thanks for the reply.

www.gnjgf.co.za/entryform.php

The mailto: option may work for you, but, believe me, will NOT work for &#37; of your users.

What is the error message you get when you use the "Use built in php form processor" option ?

Hi George,

I would prefer to use the built in .php function as its seems to makes things run a lot smoother.

The error is that is closes the page and opens the standard windows / microsoft page which says page could not be found.

I think it would make more sense to you than me at this stage.

What you are saying is impossible.
The only reason why it would return an error message would be if you have not created and provided in the wizard, the thank you and error pages.

Hi George,

Thank you for the reply.

It is exactly as you are saying and I am saying the same thing.

If I enter the data in, on the using the tick box the options appear - to allow me to enter those page referals.

If I choose the tick bowx the information that would be posted and is currently posted is removed and replaced with other information specific to the programing - that I cannot change or alter with my knowledge.

I am using the method that BV10.12 provides and entering only the information as presented in the pop up box.

I hav eno reason to say it otherwise as I would like to get this page to work that I may move on to other projects requiring my attention.

Thank you for your input

It is correct that BOTH the form action AND the encoding type are automatically changed, when you use the "Use Built in ...." option.
What is NOT normal, is that it then comes to an error when you submit.

Please clone the page and save / publish as entryform1.php so i can see what / if it gives an error.
Please also post the thankyou page and error page URLs as you have created / published them and as you have typed them in the relevant fields, in the Form Dialog Box.