email enquiry is received but the page does not go to the success page

pawsgalore · #1 08-16-2009, 11:36 AM

I have now managed to get the email enquiry working. The customer can write to me and send but when they send instead of them being directed to the success page they end up on a yahoo page which says
Sorry, the page you were looking for could not be found

http://www.pawsgalore.co.uk/contactus.php

This is the page the enquiry was sent from and it should be looking for the success page surely?!

There were a few postings on here I hoped would help but I have tried what they advised but still cant seem to get it working properly.

Any tips gratefully received thank you.

Marincky · #2 08-16-2009, 01:02 PM

what is the name of your success page?

pawsgalore · #3 08-16-2009, 04:02 PM

I thought it was www.pawsgalore.co.uk/success but even though I have uploaded it it doesnt seem to be showing. I am sure it is something simple I just cant figure out what

Marincky · #4 08-16-2009, 04:04 PM

Make sure you enter on the form properties the FULL addres of the sucess page: http://www.pawsgalore.co.uk/success.html

Then republish the form page again

pawsgalore · #5 08-16-2009, 04:19 PM

Thank you I have changed that now so http://www.pawsgalore.co.uk/success.html is the success page and I changed it on my forms page but it is still coming up with the message
Sorry, the page you were looking for could not be found

http://www.pawsgalore.co.uk/contactus.php

I did change the contact us page to .php from .bvp has this caused the problem?

Marincky · #6 08-16-2009, 04:22 PM

did you republish your contactus page?

changing to php is correct, this is not the error. You are making a mistake on your form somewhere. Without seeing it i cant tell you. Happy if you want to email me your contact us page file for me to look at. My email address can be found by clicking on my logo below.

Karen Mac · #7 08-16-2009, 04:27 PM

Because you have it set to run CONTACT.PHP instead of the built in processor

Karen

Marincky · #8 08-16-2009, 04:31 PM

there ya go..... you need to go back and watch the tutorials again.

pawsgalore · #9 08-16-2009, 04:43 PM

oops thanks

pawsgalore · #10 08-16-2009, 06:57 PM

sorted it now thank you very much

Karen Mac · #11 08-16-2009, 08:38 PM

Youre welcome!

Karen

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