Thread: Can't find the issue...

I'm totally a newbie in building a site but the goal is to do it myself so...
I first worked a lot on the design and look of the previous version of the site but now I understand that I want simple one that works rather then "beautiful" and non-working.

I first was fighting with captcha issue - pre-installed into BV php seems to never work, no matter what I did. So I became very-very skeptical regarding BV (and still) - went from total love at the beginning to pure hate.

Now, after 2 days of trying to figure how this "very good" product ABVFP needs to be installed and working, I finally got my form showing captcha image but...

IE shows that page has an error (a little triangle on the left side of the status bar) and I honestly have no idea what's going on - when I tried to run a test, after filling out the form and clicking "submit" button, nothing happened, no error page (which was previously created and published as php per instructions), no nothing. I went step-by-step several times and looks like I did everything as recommended but still no good result.

Please help because I've got really tired for this many-many hours that I try to make it work. Otherwise, BV would be a great disappointment because it is advertised as user-friendly software.

www.insurance4truck.com/certificate-request.php

Thank you!

Naval will spot the error straight away no doubt, but as a pure guess (something you may want to look at) is I don't think your submit button is fully inside the form area. Sometimes, even if it looks like it is it isn't... so my personal advice (and it won't hurt to try) is make the page longer, drop the footer down three inches... drag the form area so it is at least an inch longer and republish.

All three (reset button, submit button and captcha image and field) are outside the form limits.

Teh captcha-code field should not have the -RA extension.

Make the changes and we will take it from there.

Thank you!

Now, when I test the form to specifically send to error page (intentionally do not put something into "required" field or make mistake on captcha), application tries to sent me to the error page but it cannot be found. Look what message it gives me:

Not Found

The requested URL /error.html was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.insurance4truck.com Port 80

I understood that error page needs to be published as php (from ABVFP tutorial) but application sends it to "/error.html"

What do I do now?

The error page does not need to be .php, normally. Yours is because you have a form on it (a text field). Remove the field (does it serve a purpose?) and republish the error page. You can right click on the page before you publish it to be sure it'll publish with the .html extension (choose "Page properties").

Thanks! Will try later tonight

Using ABVFP the error page MUST be .php

Ah! That's what I get for not reading closely.

okay. I removed the "text area" but left the return button. it works, and all the info that entered into form stays entered (doesn't clear out) even after going back from the error page.

Check it out: http://www.insurance4truck.com/certificate-request.php

Thank you for your help!

The rror page is .html so it will never display correctly the error. ABVFP has specific requirements (as per manual) in order to display the specific error message and not a generic one.

If it sends you to error.html instead of error.php it can ONLY be that you have mistaken the error page URL in the ABVFP control panel.