Thread: Need to learn more

Hello.

Before I start, I hope that this criticism is taken in the right way and help make vodahost a better hosting provider.

Today I am moving one of my sites to vodahost and having some concerns. So I thought I would write it on the forum just to let others and everybody at voda host know.

Lets say somebody is TRANSFERRING his site from some other hosting provider to vodhost. After registering with vodahost, he receives a mail from vodahost saying that he needs to change his DNS settings with his registrar to point to DNS servers of vodahost, then only the account will be setup.

So changes in DNS is made. DNS changes reaches to vodahost. Account is setup. But account information mail does not contain the IP address of the host. It only contains the hostname. So I cannot FTP till hostname points to the vodahost IP address by my dns. Which may take some more time.

Then DNS is propogated everywhere (and at my place also). So host now resolves to vodahost ip and I can start FTPing my site. Which may take 1 hour to 6 hours more.

My queston here: Won't these setting changes will bring down my site? Yes. It will. Till the site is not complete setup AND uploaded AND all DNS changes are propogated to all DNS around the world.

Upload can itself take from 1 hour to 6 hours.
DNS changes may take around 8 hours to 24 hours.

Why do you want all this? Is this a simple process?
Just setup the account and send the ip address and dns names/ips to the person. Let him copy all the files to your server and THEN change the dns. This will give him ZERO downtime. While your current process will give atleast 12 hour down time. This downtime may increase if the account holder is in differnt time zone. (as I m from India)

I hope you are understanding what I m trying to say.

Thank you.
Regards
-Karamveer Singh

Yes, I understand exactly what you are saying. But the choice to change
nameservers before you uploading your website to our servers was purely
yours. We did not instruct you to do this.

Please follow the below order of events so that you do not have any down
time on your website.

1) Upload your website to our servers
2) change your name servers

In that exact order.

Anyway...Welcome to VodaHost!

*****

This is the first mail I received:

-------------------------------
Sub: [9] Your Hosting Order for cancersymptomspage.com is Active

Greetings,

Your domain, cancersymptomspage.com has been installed and is ready for
you to take some steps to finalize this process.

Please make sure the domain nameservers for this domain are set to:

ns3.vodahost.com 70.86.138.226

and

ns4.vodahost.com 70.86.138.227


We monitor your domain for resolvement, automatically, every 8 hours.
As soon as your domain is resolving to our server, you will receive
your welcome email with the needed information so you can get started.

Don't hestiate to contact us if you have any questions.


Thank you for selecting VodaHost.


Regards,


Sarah Anders
Customer Service Manager
VodaHost
Your Website People


This message was generated on: 09/20/2005 03:18:06 am
---------------------------------------------------------

and then this is the second mail:

----------------------------------------------------------
Sub: [2] Your Domain, cancersymptomspage.com has Resolved to our Server

Greetings Karamveer,

Your website, cancersymptomspage.com is up and running!

We recommend saving and printing this email for your records.


If you cannot see your website yet, you may need to wait another 24
hours
for it to resolve (show up) on your ISP's servers.

You can set up your email using Outlook Express or any other mail
client
using these settings:


POP Server: mail.cancersymptomspage.com
SMTP Server: mail.cancersymptomspage.com or the SMTP server of your
ISP.
(we recommend using the SMTP of your ISP for trouble free sending)
--------------------------------------------------

Can you tell me how can I upload my files without the IP address of the host and before changin the DNS of the host?

Regards
-Karamveer Singh

Please understand what it says. Read it again!

When we say your domain name has resolved on our servers and your website
is up and runnning on our servers. We mean exactly that.

Your Domain name is ALIVE & ACTIVE on our servers.

We do not mean, NOR DID WE SAY that your DNS has propagted fully.
It says you are set up and ready to go as far as we are concerned.

Your DNS, if and when you decide to switch it over to us is 10,000% your
business and is out of our hands.

Sorry for the misunderstanding.

*****