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  #1  
Old 11-22-2005, 07:38 AM
adonairc's Avatar
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Join Date: Oct 2005
Posts: 36
Question Problem with support ticket

Hi, i've tried to send you a support ticket to ask for the affiliate program; but always appears a window with this message:

Fatal error: in /home/voda/public_html/support/includes/functions.php on line 841

I don't know what to do, will wait for answer.

Thanks, nice day!
Ado
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  #2  
Old 11-22-2005, 09:43 AM
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Location: Wilmington, Delaware
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Default Re: Problem with support ticket

ok...you are trying to access an old ticket...we upgraded the help desk a few
weeks ago and the format has changed. Please click the link below and enter
your email address and you will recieve a password for the new help desk. Use
the same email address that you used before.

http://www.support.vodahost.com/inde...a=lostpassword
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  #3  
Old 11-22-2005, 06:37 PM
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Question Re: Problem with support ticket

Quote:
Originally Posted by Brad
ok...you are trying to access an old ticket...we upgraded the help desk a few
weeks ago and the format has changed. Please click the link below and enter
your email address and you will recieve a password for the new help desk. Use
the same email address that you used before.

http://www.support.vodahost.com/inde...a=lostpassword

I've tried to do this and a red message appears on the screen saying:

ERROR: Invalid Email Address Specified. This Email Address is not Registered

But the email address is correct, i've tried several times, what's wrong?

Ado
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  #4  
Old 11-22-2005, 06:39 PM
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Default Re: Problem with support ticket

Ok....just submit a new ticket.
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  #5  
Old 11-22-2005, 07:02 PM
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Question Re: Problem with support ticket

Quote:
Originally Posted by VodaHost
Ok....just submit a new ticket.

Je je :S a new ticket where? if I enter to my Admin site from

https://vodahost.com/cms/clogin.php

When i try to open a new ticket I get:

Fatal error: in /home/voda/public_html/support/includes/functions.php on line 841

And if I ask for my new password in

http://support.vodahost.com/index.ph...a=lostpassword

the system says my account is not registered :S

Ado
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  #6  
Old 11-22-2005, 07:34 PM
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Default Re: Problem with support ticket

http://support.vodahost.com/index.ph...kets&_a=submit
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  #7  
Old 11-22-2005, 07:49 PM
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Smile Re: Problem with support ticket

Quote:
Originally Posted by VodaHost
Ja ja ja, i didn't notice i could fill a ticket without login, i've sent my ticket yet.

Thanks for the attention. =D

Ado
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  #8  
Old 11-22-2005, 08:00 PM
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Default Re: Problem with support ticket

ok.....
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