How to ask for assistance

VodaHost · #1 01-21-2006, 09:39 PM

When asking for assistance for a problem related to your website or your Vodahost account.
It is imperative that you identify your domain name.

Posting threads that says....

Help, I can’t login to my control panel.
Why can't I see my website?
Why are my images not displaying correctly?
Why can't I publish?
Why are my hyperlinks not working?
Etc....

Is NOT sufficient information.

This forum gets thousands of visitors every single day...We need to know who we are speaking to.
A forum username does NOT tell us who you are. It is impossible for us to assist you or diagnose
your issue, if you do not identify your websites domain name.

So simply saying "Heeeeeeelp! Why dont my links work?" is NOT CORRECT.

What you should say is…

My domain name is abc.com and my links don't work, can you please take a look.
The more information you provide the better.

1) Domain Name (or a link to the EXACT problem page).
2) A complete a detailed description of the problem.
3) If you have open support tickets on the topic. Please provide the ticket ID's for reference.

Please help us help you by providing as much information as possible.

Thank you in advance.

PS...Never Forget the VodaHost Motto...

“Plan Your Work and Work Your Plan”

VodaHost · #2 01-27-2006, 07:48 PM

P.S.....

Please be kind enough to phrase and format EVERYTHING in a clear and understandable...

1)First Question Goes Here.
2)Second Question Goes Here.
3)Third Question Goes Here.
4)Etc....

Format.

And always, always, always identify your domain!!!

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