website and mail not working properly

moviemedic · #1 05-21-2009, 06:23 PM

Hi,
Not sure where problem is from. Yesterday all my mail accounts from billygorilly.com stopped working. They keep asking for passwords which I supply. Also when I try to go to my site the pages don't load or images are missing. I also tried to upload changes to website and it would not let me. FTP timed out. Other sites load and work properly.

I am trying to figure out if problem is coming from Voda or internet service Roadrunner. Sometimes I get error saying billygorilly.com can't be accessed.

I can log into cpanel and use mail but it is very sluggish.

Thank you for any help

Karen Mac · #2 05-21-2009, 07:02 PM

Your mail box might be full of spam if you set up spam filters.. you will have to login to cpanel and empty it. It can easily be full if you have outlook leaving a copy of the mail on the server.. again login to cpanel webmail and empty it.

I can access your site fine.. so its probably your isp connection.

Karen

moviemedic · #3 05-21-2009, 07:04 PM

Hi,
Thank you for checking site and letting me know it is working. I did clean out all mail this AM. One account had tons of spam. No change with the mail. So next I am going to contact my ISP.

Mail still does not work.

thanks again

moviemedic · #4 05-22-2009, 12:08 AM

Still not sure where the problem is. I contacted ISP they said things look fine and there are no blocks or anything on billygorilly.
Why would 7 email accounts with billygorilly, on two different computers just stop getting through and not be able to connect and get or send mail.

I still can't get to my website from ISP roadrunner.com but I can from different ISP.

I can go to any other site using roadrunner.

I am waiting to see if a support ticket will turn anything up. The mystery continues.

Karen Mac · #5 05-22-2009, 01:00 AM

Put in a support ticket with your IP 75.84.31.91...ask them to check if their firewall blocked you due to repeated access attempts that may have been taken as a hack attempt. This happens sometimes.. especially with a bad isp connection that looks like its rehitting when its refreshing all the time.

Karen

moviemedic · #6 05-22-2009, 03:11 AM

Should I put in another support ticket. they have not answered the first one yet?

moviemedic · #7 05-22-2009, 03:26 AM

I am sure now they are wondering what is going on. I have been trying all day different ways to figure this out. I think I am going to close one email acct. that gets a lot of spam.

I'm just thinking out loud

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