Hi

can anyone please help I had a virus last year, moved house we never backed up files or external hard drive due to virus issue and brought new pc. Now I have a website running with old pages and new pages but I have no way to pull any pages or delete them from the FTTP as they are not showing there ! Would BV by any chance have any way of getting into these for me, so that I can possibly reinstate them and remove what I need to? I do hope that this makes sense :( I am currently having sales coming through for items that are finished or increased in price and its getting all too much! Any help would be sooo appreciated as this is 3 years hard slog and almost a completely re worked website last year and still in need for more more work as half the products people cannot buy as its not set up, but it just floats around out there and I have no control over it !!

Muchly thanks in advance
Karen
urbancouturepaperweddingstuff.com
thelittlefavourboxcompany.com

Ps I hope I have posted this on the right thread ?

Hi aren My advise is make a support ticket

Hi

I did do about 3 hours ago :( just now getting impatient as it soo
needs to dealt with !

Thanks for the suggestion though :)
Karen

In the mean time search the cpanel see if there is a delte button

Hi

I am in Blue ftp having a mooch around trying to see whats what and
the avast here is screaming at me file after file telling me I have Trojans :(
here we go again ! so now to sort this one out will I need to completely delete all these files with virus? Maybe I should start building new sites ! lol I guess just sending the virus to the chest is not working as when I open up the file again the siren goes off at me, so figure virus still there?

Thanks again :)

I always get trojans this computer that's the only type seem to ever get their bad lock them up in the virus vault and that should hold them the files should be fine. I don't know.

Hi

Not too hot on all this stuff :( I clicked to send them to chest in Avast
is that the same thing ? Der ! sorry bit of a thicko here with this world still
in training here ! lol I guess it kinda means the same sounds pretty similar
hey !

Cheers ever so for your guidance
:)
Karen

Is there anyway your virus protection can take it out or is it too strong a virus.


here's some advise do daily or weekly scan's that's what I do to stay virus free

? Not too sure to be honest ! I have just run a virus cleaner and nothing was on there and now I am in the middle of a full scan and again nothing her so far ? It does give me the options to export virus files ? Oh no I dare not as I do not know what I am doing basically :( and also delete
which would be best would you say? I cannot get into anything right now
to look at what all the options are as still scanning at 65 %.
I do scan daily and it also has on access scanner running all the while online but still they get me :( ? I have tried running with Norton,Mcfee you name it they still get into my system somehow? these are called
html IFRAME -EX (trj) if that means anything to you?

Thanks again really appreciate your help
:)

Hi

I have just looked at some of the files again that are infected and at their source's and they seem to have allot of numbers and % in there? I had noticed before on some fotos in my docs that they had allot of numbers and thought this quite odd. Scan complete found nothing :( I have also just found this forum with avast and it does not look to good but its still all jibberish to me ! I had my bank a/c emptied twice last year via paypal
and I think this could be the reason why, as they changed all out passwords etc and we just sat watching goggle deliver receipts for money
going out! Do I need to panic or what ??

http://forum.avast.com/index.php?topic=45133.15

Thanks again

Any way I can help karen means alot me k and just keep scaning it's 9:47pm over here and me and my compute are tired goodnight I would be glad to help further tommrow okay


goodnight in ps hope the virus get's a whipped on the butt

Listen kAREN HANG In THEIR TILL TOMMOROW keep posting someone else will be glad to help intill I get back tommorow morning k

wish it was here its almost 3am :( cool no worries :) thanks again and fingers crossed I can sort this out soner than later Hey !
Cheers again

If you cant find the files in blue ftp goto you cPanel File Manager and see whether they are there.

You can also delete from File Manager.

If you cant see them in public_html or the folders or directories you published them to?

Then what you are looking at are pages in your browser cache

You cannot rely on Free AVG antivirus to protect your PC.

Buy an Internet Security Pro AntiVirus.

__________________
www.siapamoyanganda.com/
Malaysian Family Tree Website From the
State of Johor.

HAPPY ARE THOSE WHO DREAM DREAMS AND ARE READY TO PAY THE PRICE TO MAKE THEM COME TRUE.

Avg does the job lol for me

Hi

Thank you soo much :) I have just sent the email down to my hubby's
laptop as he knows allot more than me for him to fathom this one out !
The anti virus should not be a freebie its a trial before we pay next month
so will this make a difference then? As I do intend on having the full avast its found soo much more than anything else we have ever had in the past!

Thanks again
Karen

Hey Brandon
Weve tried that too and defender, kaspersky, norton you name the other I was buying different AV almost monthy installing and uninstalling ! lol
phew its a mare !
Karen

Hi

were not sure how this is going to work? As all the pages on the internet for the favour site for one are all new pages built and published last year
and they are not in the files in the BV we builder ( where I work & publish)
neither are they in blue FTP files. These have vanished after the virus and the past 6-7 months work though 2008 was not backed up on anything
as it was all infected and we had to buy new computer:(
These are the files that I need to be able to find to work on as these are all the pages that people are viewing when they visit mywebsite and the work is not anywhere near complete! Am I making sense? probably not !
AArrggghghhh !

Listen karen, NOW that I can think more clear (got my sleep) I'll tell you my advise make a brand site close to the old site and put publish all the pages back them up on your computer here come's smart part buy blank CD's and copy them on there k.

Then when someone put's a virus on the computer you have it all on disk

Hey

we are actually in the process of doing that and have been since beg of Feb but its the time thing we already work 16 -18 hours a day as it
is :( on the stationery ! OOOh I just knew it was going to come to this
oh crikes !! CD wowzer idea and that was another thought too late now - hindsight hey ! lol I have to laugh or I wil crack !
Thanks again Brandon

Hey I always glad to help you karen and anybody this forum the best I can

Karen send me a link to your site I'll be glad to check it out, it may help me in helping you.

Awesome thanks - does this mean to give you a password for remote access? ok
http://thelittlefavourboxcompany.com
http:// urbancouturepaperweddingstuff.com

thanks Brandon your a mega star :)

yeah this is a bad site may need to be deleted If you trust me. I'll be glad to go into your control panel delete it for you .


pS HOPE IT'S NOT Against the terms of service

AND i don't mean it's a bad site I mean it's a bad site to leave unedited

can you explain more why its bad ( ?
also what do you agianst terms of service
I think I need a drink !! lol

I mean against vodahost's terms

Brandon were going to have to leave them running unfinished and with FTP files infected it seems until the other sites are finished to bang out there as soon as the new ones are complete as this is our only income :( so would be pretty stuffed without these running hey !
Marcus will delete all the FTP files once we are ready we do not really have allot of options and there seems to be no way of finding all the files to finish working and no other way to rid ourselves of the Trojans without deleting all the FTP ?? WHY do people do this sicko's !! last year we had virus after virus with mcfee and costs us laptop and a pc !

Thanks again Brandon but really looks like were working 24/7 for a couple of months again then to finish websites and clients orders :( hey ho !

Okay karen I did the Best could Hey want a free account on my forum rogcastrforum.2ksite.com and I'll make you a moderater I trust you

Oh gosh no if it means you could get into trubs too with BV
thanks anyway :)
Sorry just read that bit !

sorry forgot to hit submit !
Me a moderater HAHA :) I do not understand the first thing and my hubby says that I am a complete Techophob ! Nice ! lol what would I need to do? I cant even help anyone else out on here as much as I would love to as we all need help hey and I have gained allot from here with this all being new to me the last 4 years trying to learn as I go especially all that SEO stuff mindblowing !!
If you think that I could help sure no probs :)

All have to do is study my website hard sign up for that free account and I'll tell ya what to do from their via the e-mail you put in during sign up

url www.rogcastr.com

sure ok I will have a go :) but you will need to guide me allot ! lol how often and when I would I need to do this ? sorry I sound such a div - ok then I am when it comes to Tecky stuff ! I am concerned as I do not have allot of free time Brandon and that I would not be able to do this everyday but not sure how it works so lets give it a go :)

I already Got a mod your my second and I will handle stuff when busy okay

Ok cool so what do I need to do now? I did that friends thing :)

Hey Brandon
have to go and do some work as I have wedding recption accessories for 300 people to get out Monday and not even started yet ! Please email me at urbancouturepaperweddingstuff******.com
Speak to you later

Thanks again

sorry that should be gmail.com or if that does not wrk again get email from
urbancouture site or the littlefavourbox either will be cool L :)

I have sent an e-mail reply to it and nethir need to tALK PUBLIC this e-mai lis sort of private only me and crew can see it