Support Ticket Error

**John** · 07-09-2005, 02:05 PM

When I try to check the status of a support ticket, the response is "Error: Invalid email or ticket key". Why?

**Sarah** · 07-09-2005, 02:10 PM

Because you entered an invalid ticket.

Sarah :)

**John** · 07-09-2005, 02:46 PM

Is the ticket key not the ticket ID that's issued after submitting a ticket? Ref:CCQ-42456.

Originally Posted by Sarah

Because you entered an invalid ticket.

Sarah :)

**Sarah** · 07-09-2005, 03:23 PM

CCQ-42456 looks like a ticket ID to me. You need to use a ticket key to check the status of your ticket. You will find the ticket key in the email we sent to you when you opened the support ticket.

Sarah

**John** · 07-09-2005, 11:00 PM

I've only received one email from VodaHost, that was after I paid for your service. I've opened several tickets, CCQ is the latest (all for the same issue), I've never received a followup email for any of them.

Originally Posted by Sarah

CCQ-42456 looks like a ticket ID to me. You need to use a ticket key to check the status of your ticket. You will find the ticket key in the email we sent to you when you opened the support ticket.

Sarah

**VodaHost** · 07-10-2005, 10:26 AM

Please check your spam filter or your bulk mail folder. We answer every single ticket
we receive with out fail. If you did open several tickets you would have the ticket numbers in your autoreply. Please list them here and we will look into it for you.

**John** · 07-10-2005, 09:00 PM

*****,
The last support ticket, JHY-44166 I sent this morning after I verified Spam filter was disabled. No autoreply email was received and Error: Invalid email or ticket key when checking status.
Also, the ID and PW you gave me over the phone, on Friday, did not allow access to my account.

Previously submitted support ticket keys.
CCQ-42456
IHL-55283
LXD-53343
OUN-57716
JYG-88156

John

Originally Posted by VodaHost

Please check your spam filter or your bulk mail folder. We answer every single ticket
we receive with out fail. If you did open several tickets you would have the ticket numbers in your autoreply. Please list them here and we will look into it for you.

**VodaHost** · 07-10-2005, 10:59 PM

CCQ-42456 has been answered
IHL-55283 has been answered
LXD-53343 has been answered
OUN-57716 has been answered
JYG-88156 has been answered

All of the above tickets have been reponded to.

How exactly may I assist you?

We can not give out account details in a public forum...

**John** · 07-11-2005, 01:40 AM

Thanks *****.

Originally Posted by VodaHost

CCQ-42456 has been answered
IHL-55283 has been answered
LXD-53343 has been answered
OUN-57716 has been answered
JYG-88156 has been answered

All of the above tickets have been reponded to.

How exactly may I assist you?

We can not give out account details in a public forum...

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