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  #1  
Old 07-09-2006, 05:20 PM
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Join Date: Jul 2006
Posts: 44
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I am getting a little lost...
Can someone tell me how to check a support tickets progress?
Thanks,
Dana
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  #2  
Old 07-09-2006, 05:30 PM
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Join Date: Oct 2005
Location: England, UK
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Default Re: checking support ticket progress
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Quote:
Originally Posted by Dana
I am getting a little lost...
Can someone tell me how to check a support tickets progress?
Thanks,
Dana
Either click on the link in the confirmation email you received and log in or use the 'Help Me' lik at the top - go to Support Centre and log in. Any outstanding tickets you have will show once you log in and you can check them and even add comments.
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  #3  
Old 07-09-2006, 05:51 PM
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Thank you. I found it. It doesn't show a progress but at least its there.

Thanks,
Dana
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  #4  
Old 07-09-2006, 06:15 PM
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Location: Wilmington, Delaware USA
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Default Re: checking support ticket progress
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Whats the ticket ID?, I will follow it up for you.
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  #5  
Old 07-09-2006, 06:22 PM
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Thank you VodaHost
WLE-375085

Very grateful,
Dana
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  #6  
Old 07-09-2006, 06:28 PM
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Click Here >>> http://www.vibratingyoursoul-center....dmin/index.php

to login to your Soholaunch control panel
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  #7  
Old 07-09-2006, 06:34 PM
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I click the link and it just goes to an ad siting on my site.

Dana
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  #8  
Old 07-09-2006, 06:40 PM
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Default Re: checking support ticket progress
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That is NOT an ad, it is the login page for your Soholaunch. Do you not
see the below box on your screen...

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  #9  
Old 07-09-2006, 06:43 PM
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I really do not mean to be difficult but I do not see the login box.
And even when I go in thru my directory and get to that box it keeps loading this Ad. I refresh, clean my cache and tool bars and the ad is still there.
Dana
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  #10  
Old 07-09-2006, 06:46 PM
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Ok...How long ago did you update the name servers, they can take up to 24-48 hours to propogate depending on your location.
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  #11  
Old 07-09-2006, 06:49 PM
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I updated at about 8am this morning.

I guess I will wait.
Dana
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  #12  
Old 07-09-2006, 10:29 PM
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Thank you all who helped. I can finally get into my site/sohoadmin.
Happy dance!

Dana
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  #13  
Old 07-10-2006, 09:44 AM
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thread closed
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