New Billing System

Sarah · #1 12-01-2005, 02:12 PM

This service notice only applies to VodaHost customers who joined
VodaHost between March 1, 2005 and November 29, 2005 Via PayPal
or 2 Checkout. All others please ignore this notice.

Dear Customers,

In order to serve you better on November 30 we upgraded to a more robust
billing system. Our old system could not handle the volume of daily orders
we are getting.

Please click the below link to login into VBS (VodaHost Billing Services)
and acquaint yourself with our new billing system as well as update your
password.

http://www.vodahost.com/vodatalk/new...-services.html

If you do not know what your password is. Try the password “changeme”
along with your email address as your username.

If that does not work. Please click the button that says “forgot your
password” and enter the email address that you originally signed up with
and your password will be emailed to you.

************ This next part is very important ************

The way you will be billed has changed, From this point forward you will no
longer have subscription billing. This means your billing will not auto renew.
Instead, you will be sent an invoice on a yearly or monthly basis. (Depending
on which payment method you selected).

You will now need to log into VBS to pay your invoice and manage the
financial aspects of your account.

We will soon be cancelling all recurring billings subscriptions with PayPal and
2check out, so expect to receive an email notifying you of this.

In order to ensure that your billing is cancelled, please log into your PayPal
or 2CO account and cancel your subscription, this way you will not be billed
twice.

I repeat….Please log into your PayPal or 2Checkout account and cancel
your recurring subscription.

Thank you in advance for helping make this one time transition as smooth
as possible.

lonesom · #2 12-01-2005, 02:45 PM

I have have tried all passwords including "changeme" and I cannot get in. A message said "will email you password", but I still haven't gotten it 15 minutes later. Please help!

Sarah · #3 12-01-2005, 02:49 PM

Use the email address that you created your original VodaHost account with. Also
please check your spam and bulk email folders. Sometimes email gets intercepted.

Sarah · #4 12-01-2005, 04:14 PM

Hi All,

We received a few calls... The common topics are.

1) Yes, we will still use Paypal and 2CO for proccessing. All we did was upgrade
our billing software.

2) The new invoices that you now will receive from us are tax deductable.
BUT, we suggest you consult your accountant first.

Sarah..

reelezcharters · #5 12-01-2005, 08:39 PM

Nice, I like the new system.

Gina · #6 12-01-2005, 09:16 PM

I think you guys are wonderful. the new billing system is great!

Thanks for everything.

Gina

VodaHost · #7 12-01-2005, 09:31 PM

Thank Sarah....she put a lot of hard work into setting it up.

Fengshuimegifts · #8 12-02-2005, 12:17 AM

I'm a brand new member and sent my very first check today, will it be returned to me? This new system, does it require a credit card?

VodaHost · #9 12-02-2005, 12:20 AM

This only applies to members who paid Via PayPal or 2 Checkout.

mday8 · #10 12-02-2005, 04:21 AM

I received an email informing me I was no longer being billed re: voda host account and, because of the wording, panicked a little thinking the automatic withdrawal was dishonored...or something...anything...'but what?' could have I done to have my vodahost account withdrawn?!

Wish I would have recieved an email from Sarah instead. Am not always tuned into the Voda forum. My point....

Does BV not have mass mailing to inform of such change before it occurs?

Mary...TIA (Thanks in Adavance)

Julie S. · #11 12-02-2005, 04:38 AM

WHOA...

Okay, I figured out how to get into my billing account, but I have 2 invoices listed for 39.95 each that are shown as paid. 39.95 on 10/01/2005 and 39.95 on 12/01/2005. I thought my subscription was 9.95/month??? I know my credit card was billed for $9.95/month previously... but I don't know anything about $79.90 over a 2-month span. (??!!)

Did the price of Voda hosting change too?

Julie S.

Jennifer23 · #12 12-02-2005, 05:26 AM

Hi, I can't log in despite requesting for a new password. Have already cancelled the yearly auto renew transaction from my paypal account though. Please advise.

VodaHost · #13 12-02-2005, 07:40 AM

Ok....Great......So far we have converted about 33% of our customers to the
new billing system and we only have a handful of minor hicups, mostly password
related. I must say that I am very pleased....

If you are having trouble accessing VBS, please open a support ticket with your
full details and we will do a password reset for you.

Thank you for your support.

VodaHost · #14 12-02-2005, 07:42 AM

Quote:

Originally Posted by Julie S.

WHOA...

Okay, I figured out how to get into my billing account, but I have 2 invoices listed for 39.95 each that are shown as paid. 39.95 on 10/01/2005 and 39.95 on 12/01/2005. I thought my subscription was 9.95/month??? I know my credit card was billed for $9.95/month previously... but I don't know anything about $79.90 over a 2-month span. (??!!)

Did the price of Voda hosting change too?

Julie S.

Don't worry about it Julie, they will be cancelled TODAY, we imported a few duplicates.

VodaHost · #15 12-02-2005, 07:44 AM

Quote:

Originally Posted by mday8

I received an email informing me I was no longer being billed re: voda host account and, because of the wording, panicked a little thinking the automatic withdrawal was dishonored...or something...anything...'but what?' could have I done to have my vodahost account withdrawn?!

Wish I would have recieved an email from Sarah instead. Am not always tuned into the Voda forum. My point....

Does BV not have mass mailing to inform of such change before it occurs?

Mary...TIA (Thanks in Adavance)

Hi Mary,

Yes, we sent out 3 seperate emails informing you of the change. Please
check your bulk mail or spam folders.

satneC · #16 12-02-2005, 07:56 AM

Hi,

I have canceled subsription with PayPal, I have logged in VBS and now what?
I have a year subcription with VodaHost. Will you guys remind me that I must renew my subscription with VodaHost?

VodaHost · #17 12-02-2005, 08:22 AM

Quote:

Originally Posted by satneC

Hi,

I have canceled subsription with PayPal, I have logged in VBS and now what?
I have a year subcription with VodaHost. Will you guys remind me that I must renew my subscription with VodaHost?

Now you do nothing, we will send you an online invoice for next years hosting
365 days from the day that you originally signed up.

satneC · #18 12-02-2005, 09:45 AM

Thank you.
It's nice when you have nothing to worrie about.

TwoHeartsCrafts · #19 12-02-2005, 06:33 PM

I got into modernbill (THANKS SARAH!!!)

I was paying with paypal and want to pay my bill. I go into my invoice and it tells me the options I have are to pay with either money order/cheque.

I would like to change that to my cc, so I went to update cc and I get the message: "you billing method must first be changed to cc batch" Is this something I need to pester Sarah about again or is there an easier solution.

Thanks,

Denise =)

babuneg · #20 12-03-2005, 10:29 AM

hi
i payed using 2checkout, sarah said i should cancel the subscription to ensure am not gonna be billed twice
how do i do that?? i dont even remember i made an account with 2checkout
i tried to login and use the "forgot your password" option... but then they ask me for the answer for the secret question which i surely dont remember.

thanks for your help
regards

Sarah · #21 12-03-2005, 10:37 AM

Quote:

Originally Posted by babuneg

hi
i payed using 2checkout, sarah said i should cancel the subscription to ensure am not gonna be billed twice
how do i do that?? i dont even remember i made an account with 2checkout
i tried to login and use the "forgot your password" option... but then they ask me for the answer for the secret question which i surely dont remember.

thanks for your help
regards

Don't worry are are almost through cancelling all the subscriptions. We
will take care of it for you.

ipoderia · #22 12-03-2005, 11:21 AM

Sorry, I got a new password by email and though can't log in (https://vodahost.com/modernbill), what's going on?
Maybe it's because my emailadddress (the one I signed up my vodahost account) is different from my billing emailaddress (the paypal address).

With my "original" emailaddress: I couldn't neither log in nor get a new password by email, the system said "unknown email, your ip is logged".

With my paypal address:
I couldn't log in, but could get an email with a new password, but I can't log in with the submitted email/password.

Please help!

babuneg · #23 12-03-2005, 01:52 PM

Quote:

Originally Posted by Sarah

Don't worry are are almost through cancelling all the subscriptions. We
will take care of it for you.

thanks sarah :)

VodaHost · #24 12-03-2005, 04:11 PM

Quote:

Originally Posted by ****eria

Sorry, I got a new password by email and though can't log in (https://vodahost.com/modernbill), what's going on?
Maybe it's because my emailadddress (the one I signed up my vodahost account) is different from my billing emailaddress (the paypal address).

With my "original" emailaddress: I couldn't neither log in nor get a new password by email, the system said "unknown email, your ip is logged".

With my paypal address:
I couldn't log in, but could get an email with a new password, but I can't log in with the submitted email/password.

Please help!

If you are having trouble accessing VBS, please open a support ticket with your
full details and we will do a password reset for you.

Julie S. · #25 12-03-2005, 06:59 PM

My billing account still shows 2 invoices paid for a total of $79.90.
It says total due $0.00.

I still haven't gotten a response as to WHY my account says I have paid $39.95 twice. I originally signed up for $9.95 paid monthly.

Also, is there anything I should be doing to make sure my account doesn't lapse?

Thanks-
Julie S.

VodaHost · #26 12-03-2005, 08:46 PM

Quote:

Originally Posted by Julie S.

My billing account still shows 2 invoices paid for a total of $79.90.
It says total due $0.00.

I still haven't gotten a response as to WHY my account says I have paid $39.95 twice. I originally signed up for $9.95 paid monthly.

Also, is there anything I should be doing to make sure my account doesn't lapse?

Thanks-
Julie S.

No it does not, If you look carefully one column has a debit of $39.95
and the other one has a credit of $39.95 , which means it is paid in
full.

Please do not worry. Everything is fine and dandy in Vodaland. When your
monthy invoice is issued. Trust me, you will be the first to know.

*****:)

Julie S. · #27 12-03-2005, 11:58 PM

Hello - =)

Wow... where did you get THAT screenshot? That's not what I saw at all in my account. There was never a screen that showed those details. Actually, when I just logged in after reading your message, my account information has been changed to show 39.95 paid.

HOWEVER, my main question still stands:

WHY does it say I have paid 39.95 when I clearly signed up for the service at 9.95/month in October?

Dont' mean to be a pain. It's just my question has still not been answered.

Thanks again =)
Julie S.

VodaHost · #28 12-04-2005, 02:25 AM

Ok..lets defines the $39.95. when you signed up you choose the monthly billing option.
The break down is a $30 set up fee and $9.95 per month. which equals to $39.95 as
a one time payment. After this your next billing will be for $9.95 per month. I hope this
is clear. If you require further assistance on this topic, please open a support ticket
and George will call you and walk you through it.

For a complete break down of all our billing options please click the below link.

http://www.vodahost.com/features.htm

Julie S. · #29 12-04-2005, 03:45 AM

Yup... perfectly clear. That answers my question.

That's all I needed to know. =)

Thanks... sorry to be such a pain. =P

Julie S.

Watdaflip · #30 12-05-2005, 02:23 AM

So this new system basically doesn't change anything other then how payment is managed? We still continue to pay how did, but its handled through the modernbill interface for easier managment?

Sarah · #31 12-05-2005, 08:26 AM

Quote:

Originally Posted by Watdaflip

So this new system basically doesn't change anything other then how payment is managed? We still continue to pay how did, but its handled through the modernbill interface for easier managment?

Exactly

M@D · #32 12-06-2005, 11:39 AM

having very bad problems logging in with email and password ..nothing seems to work is there anyway you can send me the info i need as i dont want my site to be canceled thanks p.s my email and password have sliped my mind is there anyway you can send them to me thanx

VodaHost · #33 12-06-2005, 11:51 AM

Quote:

Originally Posted by M@D

having very bad problems logging in with email and password ..nothing seems to work is there anyway you can send me the info i need as i dont want my site to be canceled thanks p.s my email and password have sliped my mind is there anyway you can send them to me thanx

please open a "billing" support ticket.

M@D · #34 12-06-2005, 11:58 AM

every time i try to open a ticket it wants my email and password and i dont have them

VodaHost · #35 12-06-2005, 12:48 PM

click the below...

http://www.support.vodahost.com/inde...kets&_a=submit

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