Thread: error code 12029

I posted about two weeks ago regarding the problem I have with publishing my updated pages.
I have done everything possible that I know of but still no luck.
If there is one, should I update BlueVoda? I have removed every possible firewall from my PC, that I can see may be causing this to happen.
Any help would be wonderful
Thank you in advance

Originally Posted by ajlamond

I posted about two weeks ago regarding the problem I have with publishing my updated pages.
I have done everything possible that I know of but still no luck.
If there is one, should I update BlueVoda? I have removed every possible firewall from my PC, that I can see may be causing this to happen.
Any help would be wonderful
Thank you in advance

Hi, Alison!

Which name server is your site hosted on? (Which ns number?)

Thank you Amanda for your reply
My server number is : 70.86.24.194
Alison

can you login to your control panel?

Just tried to get into my control panel. No luck


The attempt to connect to the FTP server failed

last server responce
view trace window for more details

Trace window says (cannot connect!!)

Originally Posted by ajlamond

Just tried to get into my control panel. No luck


The attempt to connect to the FTP server failed

last server responce
view trace window for more details

Trace window says (cannot connect!!)

Alison, have you submitted a support ticket? If not, you probably should and I'm sure this will be sorted in no time.

This is actually good news, it means you blocked yourself from the server. It is easy to unblock you

1) Click Here to find out what your home IP address is.
2) Submit a support ticket and ask them to check to see if that IP is blocked for the server.

The server blocks you out if you try to login incorrectly 3 times in a 24 hour period..This is to stop hackers.

Thank you both so very much for your help and advice .
Will do that now.