Thread: Publishing help required

G'day guys,
I'm new at this, I'm having issues attempting to publish my web-site and the last suggestion from the help-desk is that I highlight navigation bar in the webpage and hit delete before saving and attempting again to publish.
How do I do this and which navigation bar?
By navigation bar do they mean this the strips of icons that run across the top and side of the page including the publish icon? And if so, how do I attempt to publish if I do manage to delete them? I can see how to hide them.
Help please.

I wish I could help you, but you have not supplied enough information. Please post your website so we can take a look. What exactly is the problem you are having publishing? If you can give us a little more info, we may be able to help.

The problem is that I am unable to publish so there is no web site to look at. It will be www.redmanrunners.com Because I have been unable to publish I have been in contact with vodahost support. We have had 7 emails go back and forth. The latest guess is to delete the navigation bar.

Ok, first question. The first page you are trying to publish...did you save it as index ? nothing else just index? If so, then the tab of the page should say index.bvp. Before you publish, you must save it. Then press publish and locate your ip address in the list. So make sure you are publishing to your ip address that was given to you in your welcome letter. Use your username and password. I am assuming you are publishing to your root directory, so the folder name would be something like
public_html/redmanrunners. Is this what you have done so far?

have you checked your firewall? go to your control panel and check your security setting to make sure your firewall is not on. if so, turn it off and try to publish again. make sure your first page is called "index", without the quotes

Yes I have been through all of those steps with Vodahost support. All firewalls disabled. Shows up as index.bvp and folder name is public_html

Is your directory after the public_html as I mentioned above?

So when you go to publish, do you get an error message or what happens?

I get a time out error.
On the publish page window prior to selecting publish it shows my
Server IP
username
Password
Folder: public_html

Ok, you have verfied that it is the correct ip address, your username and password are correct, and the folder is just, public_html. So you are not trying to publish to a directory at all?

As far as your first post above, no they would not be having you delete your menu bars. If you access your page right now, there is a file there that has a "Home" button in it called bv01001.gif. So maybe they are wanting you to delete that navigation button that is already there. I really don't know what that would have to do with it.

When you press publish, does it act like it's publishing for a while and then times out?

If you go to your menu bar and select tools, then options and click on the publish tab, what is your connection timeout set to?

All of your assumptions are correct. It does show as if it is attempting to publish but it does not show any progress across the "volume bar" and after about 10 secs it comes up with a time-out error

700secs. I have been through all of that with the support guys.

Wow 700 secs? I only have mine set to 90 secs. I don't think that matters, but I would change it to 90 or so. Have you tried installing to a directory? Do you know how to access your ftp manager from your bv webbuilder?

Thanks very much for your trouble. No I don't know how to do what you are suggesting. I know very little about this or computers and I very quickly get out of my depth. It is set to 700 because one of the suggested fixes from "support" was to make sure it was above 600.

Ok, I want you to go to tools and then select FTP manager. When that comes up click on connect. You use the same ip, user and password as you do to publish. Once connected, what you will see is your files from your harddrive on the left. On the right hand side are the files on the web server. Come back and tell me the file folders that are listed on the right hand side. It shouldn't be but a few. I'll stick around.

Sorry for the delay. No file folders show up on the right hand side.

Ummmm, well now, that is odd. Did you get your domain name at the same time you signed up for your Vodahost account? If so, once your domain propogated and became live, did you go into your Voda Billing Services (VBS) account and change the name servers to those shown in your welcome letter?

Now I'm not sure. I'll look into that.

ok, I'll be around for a while longer.

I'm lost now. What are name servers?

Sounds like your frewall is blocking you, try this....Can you login to your control panel???

1) Open a completely blank page
2) Save it as test
3) PUblish the blank page.

what happens? Any error code?

I'm lost now. What are name servers?

Your name servers are fine, do not worry about them.

With ***** here now...he'll get you taken care of ! He's the MAN!! Thanks *****....I'll pack up my fishing gear and go home now! lol Good Luck to you fulhamfc and I hope to see your site real soon!

Still got the same time out error 12002.
Have been through the firewall theory. All firewalls including Mcafee bvp selected as full access and then firewalls switched off

What version of Windows are you running?

Windows vista

Please answer my questions.

I'm sorry. If by your questions you mean "what happens?" "any error code"
I have answered. And the answer was that I got the same time out error.

Windows Vista contains a whole new set of security programs. Have you tried disabling the Windows Firewall AND Windows Defender?

Windows firwall and windows defender are both switched off and McAfee BlueVoda is given full access

Who is your internet service provider?

Optus Australia

In answer to *****'s question earlier, are you able to log in to your Cpanel?

Yes I can log into cpanel

With that being the case, there is still a setting needing to be changed on your pc. If you couldn't connect to the Cpanel, we could assume it's an ISP thing, but that obviously isn't the problem.

Do you use a router as part of your pc setup?

Yes a wireless Belkin router. I get a funny feeling now we might be getting closer to the problem.

We might be. That router has a firewall built into it as well. You'll probably need to access the user manual to configure it, but I'd try the quick fix, which enables all outgoing connections and see what happens.

Unfortunately the router shows "current firewall level OFF"

wireless router

Says everything....

A wireless router has its own firewall...

Originally Posted by fulhamfc1

Unfortunately the router shows "current firewall level OFF"

But that doesn't mean that it's necessarily allowing all outgoing connections. I'd still recommend you go in and tell the router to allow these if you can.

Another thought would be to connect to your pc directly from the modem and see if things improve that way. What kind of connection is this? Dsl, cable, dialup...

dsl

dsl. I just took the router out of the loop and hardwired to the modem. Still timed out when attempted to publish. Bugger!

Well, at least that's eliminated as a possibility.

Let's try a remote thing. Email me your Cpanel username, password and the IP address you use to publish.

My email is racefan20n11******.com

This was a great thread in trying to help a fellow member. Can Racefan or fulhamfc1 come back and tell us if you were able to resolve this and what the problem ended up being. This thread is valuable in that it details some of the processes people need to go through to determine why they can't publish. Hope you figured it out and look forward to what it was!

Originally Posted by Dream Lady

This was a great thread in trying to help a fellow member. Can Racefan or fulhamfc1 come back and tell us if you were able to resolve this and what the problem ended up being. This thread is valuable in that it details some of the processes people need to go through to determine why they can't publish. Hope you figured it out and look forward to what it was!

Unfortunately, we didn't resolve it. We did rule out a settings issue, as I was able to publish to the account with no problem. No resolutions as yet, but at least some things were eliminated as possible sources of the problem.

Thanks Racefan...I do hope that the poster will keep us informed. Thanks for sticking around last night and helping him! I kept checking in on this thread, but you guys got out of my realm! lol

Originally Posted by Dream Lady

Thanks Racefan...I do hope that the poster will keep us informed. Thanks for sticking around last night and helping him! I kept checking in on this thread, but you guys got out of my realm! lol

I try to avoid butting in when someone is already trying to help, but I saw some things that needed to be addressed. Sorry if I stepped on any toes.

No toes stepped on, here!! Most often, it just comes with experience, to know what questions to ask. I tend to start with the very basics...since that is what I know!! lol Thanks again! It's good to have you back and posting a little more. I always learn alot from you! Have a Good Week!

Why can't I publish to my site when I attempt to publish I get a 12014 message stating incorrect password. My password is correct along with all other details as I also have the remember my password ticked in the box.

Previously there was never a problem it just suddenly happened without any apparent reason .

can any one please help!! Thank you Noel

Domain Name: thebestvacuumsiteever.com

Hi,

We're having problems with publishing. We have our pages all set up that we've created in the BlueVoda Website Builder. When we've published our page, all of the image files appear as does the 'index.html' file. However, when we go to view the 'index.html' file, all the images are 'x'ed out and do not show up on the page. What's causing this? Please help!

Thanks!

Originally Posted by camry777

Why can't I publish to my site when I attempt to publish I get a 12014 message stating incorrect password. My password is correct along with all other details as I also have the remember my password ticked in the box.

Previously there was never a problem it just suddenly happened without any apparent reason .

can any one please help!! Thank you Noel

Please submit a support ticket, you can do so by going to the top of this forum and choose Help Me - or you can email support@vodahost.com with your client id, domain name, username and password you are currently using, Voda support staff will take care of you ...

In future, please remember to start your own thread in the appropriate area of the forum, this helps everyone.

Originally Posted by TheOneCalledNio

Domain Name: thebestvacuumsiteever.com

Hi,

We're having problems with publishing. We have our pages all set up that we've created in the BlueVoda Website Builder. When we've published our page, all of the image files appear as does the 'index.html' file. However, when we go to view the 'index.html' file, all the images are 'x'ed out and do not show up on the page. What's causing this? Please help!

Thanks!

If you have moved your image files this can happen.

OR

In your control panel, you will notice an icon named "Hot Link Protection" you may need to change the setting there to prevent this from happening ..

In future it is advised to begin your own thread in the appropriate area of the forum as opposed to tagging onto someone else's existing thread ...