Thread: AddOn Domains automatically show the content from my main domain - WHY>?

I have six addon domains and they are all showing up with the same content as my main domain www.impactquality.com

even after i published an entirely different index page for this particular addon domain: www.moremovies.org -it still showed up as the content from my main domain...

When you type the addon domains into a browser, you do in fact go to the correct site (addondomain.com) but it displays the content from my main domain. ALL of my addon domains are doing this...

Can anybody help me figure out why all of my addon domains are showing the main domain's content, while NOT redirecting/ somehow they are just automatically adopting the files of the main domain...

Help would be greatly appreciated, if anyone has any idea...

Thanks!
-Chris

Simply because you have never added each domain as an "add-on" domain in to your primary VH account (which is done via the Control Panel).

You simply re-directed each of your domains to the single account, and they all are displaying the primary index page associated with that account.

Add-on domains each have their own public_html/ directory, and thus, will behave like an "account-within-an-account" and be able to each have completely separate websites published therein, each with their own index page.....

Please review the Control Panel Tutorials to learn how to do this process properly.....don't guess, as it will only cause problems for you and require greater effort to correct.
Then, study the DNS Tutorials to properly reset DNS for the domains in question.

I did add them as addons in the CP, I studied all the tutorials before beginning and I also watched them again to see if I could find out why all the domains are showing the same content as my main domain.

Also, in the FTP manager, all the addons have their own folders within the public_html folder... doesn't that confirm that they have been successfully added on?

i also wanted to make it clear that I have changed all the name servers thru my domain registrar... i know that is not the problem either

the only thing i could figure it might be is for me to go back into my domain name registrar (********.com) and do the same addon process there (they were until now previously unassigned). If everything works tomorrow then I will know that was it. I didnt think that was necessary since the DNS were changed to voda's and i hade done the addon process in the voda CP. Thanks for your help. If it doesn't work I will definitely post here again.

Go to your domain registrar and login to the user panel, in vodahost, you login in to billing, then click mypackages, then domains, click on the domain and make sure its pointing to the correct voda host server, and also make sure that it says ns.vodahost.number and not DNS. Someone else recently did this exact same thing.
If its not that.. put in a support ticket for help with it.

Karen

When you are publishing the addon domains, are you remembering to change where they are published to? For example, when you publish your main domain, you publish to: public_html.

For each add-on you need to change that to reflect the name of the add-on: public_html/whateverthedomainnameisoftheaddon

THANKS for the advice, I did publish correctly the way you suggested, and when I go to my FTP manager it shows that the appropriate index pages are in the correct subfolders in the public_html directory. I also believe my name servers are pointed correctly (they all point to the same two name servers, the same ones that my Main domain is pointing to, and that is working/showing up etc). My registrar for my domains is ********, not Voda Host...i think that is why i didn't see any option in my control Panel...there was nothing for domain management OR billing. is it possible there is something wrong with my CP?

Billing isnt in your control panel its on vodahost

https://vodahost.com/modernbill/

If your domain registrar is blue host you will need to use their procedure to point your domains. I suggest you move the domain registrar to either voda host or godaddy, where you have FULL access and control to them and can insure they are pointing correctly, other wise how can you tell rather or not they are correct? I will almost guarantee you there is some error in this error and thats why your domains are NOT showing up, and until you can access and see and change this info, we are spinning wheels guessing.

Karen

I am aware of how to change the name servers at ********.com I have already done this, I do have access to it and I can check it (they are pointed correctly and have been for several days)

Then put in a support ticket. If you are positive the nameserver is ns.vodahost and not DNS.vodahost, thats the only answer.

Karen

I just went and looked up your domain and gee GUESS what i found

Name Server:NS1.VODA19.COM
Name Server:NS2.VODA19.COM

That needs to be ns1.vodaHOST19.com and ns2.Vodahost20.com

Thanks for LOOKING!

Karen

Oh and JUST in case this isnt you.. heres the rest of the info... but they sure have all your info!

Domain ID:D149575343-LROR
Domain Name:MOREMOVIES.ORG
Created On:27-Oct-2007 19:23:17 UTC
Last Updated On:27-Oct-2007 19:36:55 UTC
Expiration Date:27-Oct-2008 19:23:17 UTC
Sponsoring Registrar:FastDomain Inc. (R1455-LROR)
Status:CLIENT TRANSFER PROHIBITED
Status:TRANSFER PROHIBITED
Registrant ID:FAST-12785242
Registrant Name:********.Com - ONLY 6.95 PER MONTH
Registrant Organization:********.Com, POWERFUL WEB HOSTING - 300GB Disc - 3000TB Transfer
Registrant Street1:** FREE DOMAIN REGISTRATION **
Registrant Street2:1215 North Research Way
Registrant Street3:Whois Server:whois.********.com
Registrant City:Orem
Registrant State/Province:Utah
Registrant Postal Code:84097
Registrant Country:US
Registrant Phone:+1.8017659400
Registrant Phone Ext.:
Registrant FAX:+1.8017651992
Registrant FAX Ext.:
Registrant Email:whois@********.com
Admin ID:FAST-12785242
Admin Name:********.Com - ONLY 6.95 PER MONTH
Admin Organization:********.Com, POWERFUL WEB HOSTING - 300GB Disc - 3000TB Transfer
Admin Street1:** FREE DOMAIN REGISTRATION **
Admin Street2:1215 North Research Way
Admin Street3:Whois Server:whois.********.com
Admin City:Orem
Admin State/Province:Utah
Admin Postal Code:84097
Admin Country:US
Admin Phone:+1.8017659400
Admin Phone Ext.:
Admin FAX:+1.8017651992
Admin FAX Ext.:
Admin Email:whois@********.com
Tech ID:FAST-12785242
Tech Name:********.Com - ONLY 6.95 PER MONTH
Tech Organization:********.Com, POWERFUL WEB HOSTING - 300GB Disc - 3000TB Transfer
Tech Street1:** FREE DOMAIN REGISTRATION **
Tech Street2:1215 North Research Way
Tech Street3:Whois Server:whois.********.com
Tech City:Orem
Tech State/Province:Utah
Tech Postal Code:84097
Tech Country:US
Tech Phone:+1.8017659400
Tech Phone Ext.:
Tech FAX:+1.8017651992
Tech FAX Ext.:
Tech Email:whois@********.com
Name Server:NS1.VODA19.COM
Name Server:NS2.VODA19.COM

Ok.. I just looked up the logins and yours would be correct if you are on voda19 and not voda 11.

Then youd be back to your addon and rather or not you created it as a .org instead of a .com

http://www.impactquality.com/moremovies/index.html

Karen

Hello, yes I am on voda 19, i double checked the appropriate name servers that voda host sent to me, and they both go to the 19 (not the 20), as far as all that information you found on ********, that is not me, not my number or even the state where i live...i dont know what all that info is...

i found it very interesting that link you sent me shows the proper index page for the addon domain...but how do i get that index page to show up when you type moremovies.org into the browser? why does it only show up under my main domain? (impactquality.com/moremovies/index.html)

i also wanted to say that i submitted a support ticket over 12 hours ago with a high urgency, and they havn't responded. is this normal for vodahost? is it possible i will have to re-submit for some reason? (they sent me email confirmation that they received my support ticket request)...also, is this the only way to get technical support from vodahost? is there no phone or live chat tech support under any circumstance? Thanks again for all the help, hopefully soon i will figure out Why the addon domains are displaying my main domain's content...

Originally Posted by ChrisVater

i also wanted to say that i submitted a support ticket over 12 hours ago with a high urgency, and they havn't responded. is this normal for vodahost? is it possible i will have to re-submit for some reason? (they sent me email confirmation that they received my support ticket request)...also, is this the only way to get technical support from vodahost? is there no phone or live chat tech support under any circumstance? Thanks again for all the help, hopefully soon i will figure out Why the addon domains are displaying my main domain's content...

I tried to explain to you in your earlier post....apparently you did not understand, or did not think the previous answer sufficient?

Others have taken the time to actually dig into the situation to "prove" that your erroneous configurations are to blame, and that you have some further study due prior to expecting either VodaHost or your peers to rescue you further.....

With thousands of "urgent" requests submitted each day, I personally think it singularly superlative the staff at VodaHost has not yet burned out responding to repetitive and redundant tickets each and every day, all within the timeframe they established so long ago.....don't you?

Vasilli,

If indeed my configurations are to blame, I have not been able to figure out what is erroneously configured. I checked to make sure, as you suggested, that my addon domains were properly configured in the CP (they are-they are not set to redirect) and i also checked into the name server situation as recommended by Karen Mac.

As i stated earlier I also made sure i was publishing correctly as demonstrated by the tutorials. You just assume that I am not studying the tutorials provided by vodahost, or that i am not following the advice posted here when, in fact, i have been doing both. I do not expect other users here to carry me, i just asked for help figuring out why all my addon domains are displaying the content from my main domain, and I still have not been able to determine why (the only explanation left that I can think of is that I will have to wait another day or two until something is officially activated...I only created my new account 3 days ago).

I guess you have never heard the expression "if you don't have something nice to say, don't say anything"

i hope in the future you will consider this my advice to you. if you don't know how to help someone, there is no need to be rude and arrogant.

Originally Posted by ChrisVater

Vasilli,

If indeed my configurations are to blame, I have not been able to figure out what is erroneously configured. I checked to make sure, as you suggested, that my addon domains were properly configured in the CP (they are-they are not set to redirect) and i also checked into the name server situation as recommended by Karen Mac.

As i stated earlier I also made sure i was publishing correctly as demonstrated by the tutorials. You just assume that I am not studying the tutorials provided by vodahost, or that i am not following the advice posted here when, in fact, i have been doing both. I do not expect other users here to carry me, i just asked for help figuring out why all my addon domains are displaying the content from my main domain, and I still have not been able to determine why (the only explanation left that I can think of is that I will have to wait another day or two until something is officially activated...I only created my new account 3 days ago).

I guess you have never heard the expression "if you don't have something nice to say, don't say anything"

i hope in the future you will consider this my advice to you. if you don't know how to help someone, there is no need to be rude and arrogant.

Indeed!
Karen picked up where I left off (after you insisted you had performed things to the letter) and found that things were not so after all. Funny thing is, the details of the process that were pointed out was the same specific process I asked you to review carefully, even after you insisted everything was attended to.

No one was arrogant, nor were you ever blown off.....merely asked to sit back down to look at specific items, and to be patient while your Provider had the opportunity to give you the personal attention you requested.

It's good to see that for such a newcomer you are unafraid to get your ball rolling, but it is customary to initiate the efforts with some care, so as not to rush past the neener-neener things that trip us all up unexpectedly!


and on we go....

Domain ID:D149575343-LROR
Domain Name:MOREMOVIES.ORG
Created On:27-Oct-2007 19:23:17 UTC
Last Updated On:27-Oct-2007 19:36:55 UTC
Expiration Date:27-Oct-2008 19:23:17 UTC
Sponsoring Registrar:FastDomain Inc. (R1455-LROR)
Status:CLIENT TRANSFER PROHIBITED
Status:TRANSFER PROHIBITED
Registrant ID:FAST-12785242

This is INDEED you and your domain. Looks like you privatized it, so those numbers etc are blue hosts. Either that or your domain expired and you no longer owned it, or it was attatched some way to your previous provider and you no longer own it, if its not privatized.

The fact that i can access your index page the way i did, implies to me that
1.) you didnt create an addon via the cpanel or
2.) you also merely created a folder and published to the folder, or
3.) when creating the addon, it makes two folders(sometimes), one in caps and one in smaller letters as a subdomain, and you published to the wrong one (but this couldnt be the case as when i type it in as a subdomain your index doesnt show up.)
4.) you created the addon as a .COM and you clearly dont own that one! So of course its NOT going to work.

If you noted in the announcements, they replaced a server today, and everyone was probably scrambling to transfer everyones files in a timely manner to the new server, and your issue wasnt life and death.. yet, its getting close tho.

So if I were you, Id go DOUBLE TRIPLE check your set up and figure out where the error is.... or wait for the support ticket!

Karen

My turn to get the popcorn!

It's funny to me that both Vasili and Karen find it appropriate to be so condescending and presumptuous. It's also funny to me, with both of you being such sticklers for precision, that you would waste your time writing all this blathering bullsh**.
However, seeing that you have taken your precious time to write these replies (and seeing that others are enjoying this exchange as if it were a Hollywood blockbuster) I feel the need to address your responses with one of my own.
My issue is currently being resolved by VodaHost, according to their reply to my support ticket I received this morning. Perhaps it was due to the same switchover of servers, but SOMETHING was not working in the VodaInfrastructure. Resolving this issue of my addon domains displaying the content of my main domain was, in fact, completely out of my hands. For all of your insistence that I was not studying the tutorials properly or not following your advice, you have now been proven wrong, officially. I do appreciate your help but I certainly don't appreciate the negative tone implied in some of your postings. For all of your exhortations of my incompetence and impatience, it seems that the final result is merely a display of your own.
Vasili, I do admire your impassioned linguistic fortitude. Karen, I really do appreciate you going so far out of your way to help me figure out the problem. (By the way, I wasn’t saying that what you found wasn’t my website, just that the info that went with it was not my info). I am not going to address the various explanations you decided must be the reason for my problem with addon domains, other than to say It wasn’t any of those reasons. (I hope this helps with future VodaHosters who will have the same problem as me: It’s something that the techs at VodaHost need to fix, so: Support Ticket).
Finally, please think before you speak or write. Vasili, I must address this last paragraph to you specifically. In your last response, you wrote:
“Karen picked up where I left off (after you insisted you had performed things to the letter) and found that things were not so after all. Funny thing is: the details of the process that were pointed out were the same specific processes I asked you to review carefully, even after you insisted everything was attended to”.
If you look carefully, you will see that Karen corrected herself when she realized that my name servers were, in fact, the correct ones for Voda19 members. So really there was nothing funny about this: it was just a misunderstanding that you used to erroneously criticize me. I hope in the future, you will be more thorough and less inconsiderate.
THANKS! again to everyone for their interest and attention. PEACE!

Chris..
LOL...Im not a stickler for precision, however, I said do a support ticket. Without being in your control panel, I have to assume certain things and how things occur within it. So.. I apologize for the condenscending, but you have to also realize how many times we do this, and how many times more privately, we repeat ourselves, and we also assume the server is set correctly.. which is also why i said.. twice at least.. use the support ticket...

But hey thanks for playing with the drama! At least you have a sense of humor!

Karen

i really do appreciate it Karen, and i'm glad you also found the humor in this thread. I took your advice immediately and started a support ticket...the first one they replied saying make sure you addon the domains in the CP (which i had already done). i decided to send a second support ticket that detailed everything i had already tried, and that's when they replied that they would fix it as fast as they could. I hope one day I can return the favor of the effort you put in to help me, if there ever is anything I might help you with. Thanks!

And, yes, please keep a sense of humor. My comment about popcorn - you'll see that round the forum when things start heating up - not meant negatively. It can be a thing of honor sometimes :)

I'm glad the problem is being fixed.

Hello I just found this thread which seems to cover the problems that I have been having, I am just wondering if any of the people involved in this discussion worked out what the problem was and maybe can tell me because I still havn't heard back from the support ticket people yet and I've been told they can take a while.

This is the addon www.kindoffice.co.uk but for some reason goes to www.dcofficeproducts.co.uk Ramsey who is a regular here had a good look at my cp and dns settings and like me is stumped becuase everything seems OK.

I am just hoping that you might know something that we don't?

Darren

LOL.. wait for the support ticket!

Karen

I just want to let people know who might be watching this thread that is has been going on 48 hours since vodahost replied to my support ticket saying "we are working on this" SO all I know is that it is an internal issue at VodaHost and we will just have to wait until they work it out.

My addon websites are still displaying the content of my main domain.

I will post here again once it is fixed, that may give others an idea of how long they will have to wait.

Originally Posted by ChrisVater

I just want to let people know who might be watching this thread that is has been going on 48 hours since vodahost replied to my support ticket saying "we are working on this" SO all I know is that it is an internal issue at VodaHost and we will just have to wait until they work it out.

My addon websites are still displaying the content of my main domain.

I will post here again once it is fixed, that may give others an idea of how long they will have to wait.

hmmmm... now this explains a problem I tried to sort out for DCOFFICESERVICES!... I checked he had done absolutely everything correctly with his add ons and also with his domain pointing etc and couldn't find an explanation... the mystery deepens.

IT'S THE BV SERVER PROBLEM.

After receiving an warm welcome oversea phone call from BV staffs, I face this problem a few hours later.

I also have the same problem, sub-domain and add-on Domains. I have just moved (DNS Transfer) a domain here. I did the same as what I created at LunarPages but the sub domain dosen't work. It always go to the index... of the main domain. (public_html/index...). Even add on a new doamin is also go to the same main page.

http://www.e-office4u.biz
= http://e-angthong.e-office4u.biz
= http://www.net-earning.biz

ChrisVater , any proress for this crisis. I have just sent ticket on Nov 1, 2007, so I can approx. the result I will receive. If it's take too long I will consider to move all sites back to Lunarpages as this is a Government Project and can't be on a un-stable Server.

Anyway, I'm still hope that the technical staffs can fix them asap.

I have never faced this problem before with all of the past hosting company.

This SERIOUS problem has more and more threads in the forums. It shows the problem is still existed and become crisis of BV so soon.

Solving the problem promptly is the only way to keep BV on the top, if he wants to be.

Originally Posted by shanky

IT'S THE BV SERVER PROBLEM.

After receiving an warm welcome oversea phone call from BV staffs, I face this problem a few hours later.

I also have the same problem, sub-domain and add-on Domains. I have just moved (DNS Transfer) a domain here. I did the same as what I created at LunarPages but the sub domain dosen't work. It always go to the index... of the main domain. (public_html/index...). Even add on a new doamin is also go to the same main page.

http://www.e-office4u.biz
= http://e-angthong.e-office4u.biz
= http://www.net-earning.biz

ChrisVater , any proress for this crisis. I have just sent ticket on Nov 1, 2007, so I can approx. the result I will receive. If it's take too long I will consider to move all sites back to Lunarpages as this is a Government Project and can't be on a un-stable Server.

Anyway, I'm still hope that the technical staffs can fix them asap.

.

Question: I am wondering how many pages you have created for your sub-domain e-angthong and what are their names and if you published these pages to public_html/e-angthong ??

It seems to be OK now. A few minutes after positng, I received an email as follows:

Hello,

The issue should be fixed now. :)

It was a problem with your cpanel theme. I have changed it as x3. Please delete the subdomain and recreate it once again to resolve the issue. Please try and let me know if you have any questions.

The cpanel theme is 2 by default (when start using the cpanel) unchangable by user, anyway, it's already upgraded to x3 and it seems to work fine.

If there is any more problem, I will inform here for references, even success too, to fair with the support team and all lovely Moderlator.

Originally Posted by shanky

It seems to be OK now. A few minutes after positng, I received an email as follows:


The cpanel theme is 2 by default (when start using the cpanel) unchangable by user, anyway, it's already upgraded to x3 and it seems to work fine.

If there is any more problem, I will inform here for references, even success too, to fair with the support team and all lovely Moderator.

Good News, thanks for letting us know ... Happy Publishing.

Originally Posted by LadyEye

Question: I am wondering how many pages you have created for your sub-domain e-angthong and what are their names and if you published these pages to public_html/e-angthong ??

It's just a test when facing the sub-domain problems. In fact it shuld be angthong.e-office4u.biz. It's a province in my country and it will have 72 provinces/sub domains in this domain and may be more for more customers. The government ask to use sub-domain istead of folder, that's the point.

I think it will have problem with SE like Google as all of subs will have the same contents. Anyway, I think defining them "disallowed" in the robot.txt can eliminate this SEO problem.

ANY SUGGESTION CONCERNING SEO IS REQUIRED.

Anybody, could you try http://angthong.e-office4u.biz/

I open with 3 browsers (Maxthon2, Opera, FireFox2) but it show

Network Error

Your requested host "angthong.e-office4u.biz" could not be resolved by DNS.

For assistance, contact your network support team.

This is still concerning the sub-domain problem topic.

Thanks in advance

Hi this is what I see from that link you provide

THIS IS A TEST

Thanks,

So, the sub-domain should be OK and the problem should be on my side.

I will wait for ns resolve for a while.

Thanks for your help

Thanks for BVH support for your prompt reply

3 hours later, The subdomain site comes now. This case is not VODAHOST problem but my Local ISP.

Thanks for support and LadyEyes

My addon domains are working properly now as well. I am sure anyone with this issue will have it worked out pretty quickly. Just submit a support ticket.

THANKS VODAHOST!

Shanky, It's a problem with the Control Panel and I now have a completely different looking one. I had the same problem as you and ChrisVater. I put my support ticket in on the 29th Oct and I had the problem solved today. So I guess they will be contacting you shortly.

Darren

A good poin for V. 3 is user can change the Template Styles. I think support will help you asap.

TO BVH ADMIN., IT'S THE BEST IDEA TO USE V.3 AS DEFAULT TO ELIMINATE THIS ISSUED. Creating a sub-domain and add on domain should be so simple as eating bread, not asking in the forum or sending a ticket like now. I'm sure YOU will settle this in a few days, for all member's benefit.

Hope all will have fun here.

I'm a freshy here (just started on 30 Oct, 07) but really fell good since I have an oversea phone call and more sure on the support service when I received a blame email on issuing too much ticket for the same topic (^_^).

This is a sign that he/she sees and manages all ticket carefully (so he/she knows I am so worried that issuing so much tickets and sending a warm blamed email ^_^).

If my customes need huge hosting service, I will recommend you to them as I'm quite sure you will not make me loose my face.

Uhmmm Commission is required. ^_^

Thanks and Best Regards to all