Thread: up loading

Ive had my site up for about 3 weeks now..
I needed to make changes and now I cant upload anything Anybody else having a problem voda3 .. No firewalls are on

Please look at http://www.vodahost.com/vodatalk/new...r-upgrade.html

That was sept 29 So you are saying the update is messed up ..

so the update is messed up

NO the update is NOT messed up. You need to download the latest Bv.

How are you uploading? with what?

Karen

Im uploading via BV thru a cable modem..Where do it get the latest bv?

Ok look heres the problem
I can upload mostly html.. I did a support ticket. I was told I have a firewall blocking my jpegs.. there is no firewall installed via software or hardware..
3 days ago I could make changes like there was no tomorrow.With the same site I currently had up.. I needed to make changes yesterday night . But it wouldn't let me I was being timed out. so I figured the server was really busy. So I tried again this morning. so I deleted my files and asked for a reset.Then I was in touch with Hank at Customer support.he helped me up load html only. Ive been trying to contact hank back but he will not reply to my emails,, I need my site up and running in full.Any help would be great.. Thanks

Well if you are dealing with customer support you really shouldnt also be posting here. We cant do what support does. I would need an error message to give you an idea to start with, and have you RESET your modem and your ip? Hank doesnt have time to just sit and chat with you.. he works with you.. moves to the next, waits for your response, and goes to the next in que... btw .. did you know the more you KEEP emailing the further back in the que you go? The que goes in order of the LAST response time.. so if you keep mailing.. you keep resetting the que.. good reason hes NOT getting back to you.

Karen

Not so On the replys. We were sending and receiving email within a minute of each other then once he got me up via html only the emails stopped.
errors were 12002 12031 time out or connection was reset

Your firewall most likely updated, preventing the images from going. You need to add bv to your firewalls list of full acess programs

Karen

If you reinstalled BV, make sure that in the publish dialog box, you have selected "Publish All files"

1. No firewalls installed...
I did download the new version of BV I am publishing all files..
Some have went others wont...they continue to time out.. very frustrating

Originally Posted by navaldesign

If you reinstalled BV, make sure that in the publish dialog box, you have selected "Publish All files"

Good point .. forgot about that one.

Karen

Originally Posted by Jerry G

1. No firewalls installed...
I did download the new version of BV I am publishing all files..
Some have went others wont...they continue to time out.. very frustrating

Windows firewall isnt installed its part of the xp/vista os. Even if you disable it, whatever is formatted in there is written to the boot sector.. so you need to turn it on.. add bv to the acceptable program list with full access.. and then try or try after shutting it off.

Another Microsoft nitemare is windows defender.. You need to STOP that from running ever, or never TURN it on.

One other place to check, is your isp connection. They DO run a firewall in the box you get. One thing you can do is UNPLUG the power to it, to insure a reset. Or call them and have them reset you there.

Karen

I am running service pack 1 no windows defender no windows firewall
Ive reset the modem no firewall on the modem. no windows update its shut off. unless the windows firewall is called something else. its not on this computer..any Ideas?

Can you access your site from another location and upload to it? Or have you had someone else try to publish to your site?

If they can and are successful then its you and your connection. If the problem still exists.. then its up to support to trouble shoot.

Karen

Originally Posted by Karen Mac

Can you access your site from another location and upload to it? Or have you had someone else try to publish to your site?

If they can and are successful then its you and your connection. If the problem still exists.. then its up to support to trouble shoot.

Karen

No I cant upload from another location. and I dont know anybody using Blue voda..I have been re contacted by support so we will see whats up

Support fixed it it was a server issue no details were given to me but all works Great..

Good. Youre welcome! Thanks to support for taking care of you.

Karen