Thread: publishing

i can not find my IP in the list....HELP

2 tickets sent...nothing... how long it is take for support to reply...

To publish BV pages you need to have a hosting account with VodaHost, if you have one (paid) they should have sent you an email with all your login details. If this is the IP address you are refering to then simply download the newest version of BV as new IP's are being added all the time. You will not loose any of your work. Here is a link foor the newest version.
http://www.vodasupport.com/index.php...wnloaditemid=1

i did all that all- 20 times .still not there...
thank you

there is customer support? is anybody will call me ever....how many tickets i should submit for them to call me...

As Ed said, download the latest version of BV. Your IP address will be on there.

It DOES'NT overwrite the previous one so my guess is you have downloaded the latest but you are still looking at the old one.

Darren

should i uninstall the old one...

Yes I would AND remove any shortcuts off your desktop.

Your BV Files and images should be safe, but back them up just in case (Good Practice)

Download BV again and when it asks to add a short cut to the desktop. say YES.

When you click on it you will know you are using the latest version.

Good Luck

Darren

ha... still not there...my Ip ends .........182 not there...

Stand by I am going to download the latest version

Originally Posted by angelam

ha... still not there...my Ip ends .........182 not there...

Nope an IP address ending 182 is not there.. Leaving BV to one side a moment, you do have a Vodahost Account don't you?

yes i do

Then I'm stumped... sorry. You have submitted a support ticket. When was this...they are normally very good?

i'm trying since 9 am, now 4.30pm, nobody ever call....bunch of tickets ...

Experience has taught me to wait at least 24 hours. In the UK its a Bank Holiday today. Not sure about the USA - could be! Hence no contact!

Hope you get it sorted soon.

Darren

thank you ... will try

Are you looking at the IP address specified in you welcome email (the one with your login ID and password? There isnt a IP address ending in 182 in the list.

i'm so tired trying it all....and still can not solve it....where is their support...?

ok, i got my ip is 208.43.222.135 but it still would not publish

i give up....will try return my money and go to other company with better customer support ...

Now that you finally have the correct IP address, you have to enter the correct login ID and password into the dialog box, these are in the email also (not ones you made up) high light each one in the email and copy it then paste it in the correct spot. check the publish all box and publish each page one at a time. This is not as hard as you are making it out to be.

i do all that....ip-correct,login- my email address,password-one they send me...what else i'm doing wrong....it is gives me error with password or reset ip

Your publishing credendentials are as follows

1) IP Address
2) User Name (This is not your email address)
3) Password

These 3 vital bits of info are in your welcome email from VH

Darren

Originally Posted by angelam

i give up....will try return my money and go to other company with better customer support ...

Don't try and give up so easily especially as you had people looking for a different IP address..Myself included..