Thread: Unable to Publish Site- Telling me wrong password

I am trying to publish changes that I made to my site. The password was never changed and I rechecked my invoices to make certain that I am using the correct password. When I try to publish, I cannot connect to the site. I keep getting:
Internet Exception Error- 12014 : THE REQUEST TO CONNECT AND TO LOG ON TO THE FTP SERVER COULD NOT BE COMPLETED BECAUSE THE SUPPLIED PASSWORD IS INCORRECT.
I contacted the help center and was told to reset the password. Tried to do that, but to reset the password, you need the old password and somehow it is no longer registering. I have the invoices right here, and I am using the correct password. How can I fix this. This is getting very frustrating.

Client ID- 27251
www.masterfitnesswithsusan.com

Are you defiantly publishing to 75.126.124.166

Yes I am! I can access the control panel. I even sent a request to change the password which was done. The email said that I could use the new password or change it to one more memorable, but even in the control panel to change the password, it is telling me that I can't change it bc the password is wrong. So, this error occurs not only in the bluevoda program, but also in the control panel.

Submit another support ticket to reset to the original password in your welcome letter.

What IP adress i should use to publish?

Originally Posted by nan

What IP adress i should use to publish?

If you have paid the hosting fee to Voda, you must have received a welcome mail from Voda.
Please read the mail to see what IP number you must use to publish.