AVG Antivirus Users

VodaHost · #1 12-08-2007, 08:54 AM

AVG Antivirus is Giving a False Positive

We have been receiving reports from users of the AVG Antivirus that AVG has been giving false positive reports flagging a registry key in BlueVoda as a possible worm or a Trojan…

I would like to personally guarantee everyone that BlueVoda is 100% Clean…BlueVoda has been on the market for close to three years and has been downloaded and installed on over 2,000,000 computers without a single issue.

We have been in contact with the Developers of AVG and we are awaiting their response.

Please Note: AVG Antivirus is the only antivirus giving this false positive reading…All the Major players like Norton, MacAfee, Microsoft, etc… Have given BlueVoda a complete clean bill of health.

If you have any questions or require any more clarifications on this topic. Please feel free to ask them on this thread.

Always at your service...

VodaHost · #2 12-10-2007, 04:55 PM

Just in from AVG

Dear Sir/Madam,

Thank you for your email.

Unfortunately, the previous virus database might have detected the mentioned virus on some legitimate applications. We can confirm that it was a false alarm. We have immediately released a new virus update that removes the false positive detection on this file. Please update your AVG and check your files again.

If you need to restore deleted files from AVG Virus Vault you can do it this way:
- Open AVG Virus Vault (Start -> Programs -> AVG 7.5 -> AVG Virus Vault).
- Locate the file that was incorrectly removed.
- Right click on it and choose the "Restore File(s)" option.

We are sorry for the inconvenience.

Answers to the most common questions can be found here as well:
http://www.avg.com/faq/

Best regards,

Pavel Durdak
AVG Technical Support

More from AVG

Dear Sir/Madam,

Thank you for your email.

This file is clean. It was false alarm, it's detection of this file by
AVG. This detection will be removed from our definitions in new update
of AVG viruse base, which will be released soon.

We are sorry for any inconveniences caused by this situation.
Unfortunately, false alarms may appear from time to time in every
anti-virus software.

Thank you for understanding.

Best regards,

Rostislav Ratkovsky
AVG Technical Support

VodaHost · #3 12-10-2007, 05:47 PM

What Should You Do?

1) Uninstall AVG (Do not just disable, you must completely uninstall)
2) Uninstall BlueVoda
3) Reboot
4) Re-install BlueVoda (installation instructions)
5) Re-install AVG with all the latest updates.

The latest version of AVG has BlueVoda white listed.

ktj1954 · #4 12-11-2007, 06:33 PM

Does anyone know if AVG have done the business yet and released the update as promised?

kiwiana · #5 12-11-2007, 06:51 PM

Just got my new AVG update and I'm back in business with BV. Great, no threat alerts popping up now, opens properly.

stevej.b · #6 12-11-2007, 08:09 PM

Thanks all for this, I'm up and running, and the last thing I thought of was that AVG was the culprit, but hey, you learn something everyday, and at the very least it prompted me to update my blue voda to the latest version (......who says i'm just laid back.....!!)

thanks all again for helping us rookies

steve

freddy971 · #7 12-12-2007, 01:13 AM

Thank You very much Voda Host. I am uploading my new pages as I type this. Panic mode averted, with our major advertising campaign hitting this area in mid January, We had pages to get uploaded and all other pages updated and published. Finished the update Friday night, Blue voda issuses from Saturday till now. Kudos to you folks and the AVG folks also.

VodaHost · #8 12-14-2007, 03:44 PM

Also click the below....

http://fileinfo.prevx.com/fileinfo.a...1AD60058B3D70F

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)