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katieC
09-16-2006, 03:35 PM
Hi All ---

I'm wondering on setting up the emails at our office (3 people total) using OUTLOOK there.

Since I purchased the vodahost account, and have the domain www.haydell.com (http://www.haydell.com), can I just go now and set up everyone's email addresses to brenda@haydell.com, and roxanne@haydell.com and mine??

How do I do this properly and do I have to wait until I do something here with vodahost in the CPanel??

I've watched the tutorials and know that I have to set them up with CPanel first -- after I set up the three people's emails in CPanel, can we begin using them immediately or do I have to have my website up and running first?? And is there a limit on how many emails I can set up for our office??



Thanks,
Katie

Andy128
09-16-2006, 04:14 PM
KatieC,

Yes you can create e-mails as you stated (brenda@haydell.com) and you would do this AFTER you have created your add-on domain in Cpanel.

Here is a link on how to do that:
http://www.vodahost.com/vodatalk/email-problems-pop-smtp-webmail/9435-creating-email-accounts-your-vodahost-control-panel.html

You can create as many as you need fo your business.

The link at the top of this e-mail section on the forum has ample instruction on setting everything up in outlook.

Yes- you can use them immediately once created. Choose either the Horde or Squirell mail (one of the two that are listed in the web mail) to use for reading and sending e-mails. To access this web mail, simply put webmail at the end of your URL. For example;
http:// www.haydell.com/webmail (http://www.haydell.com/webmail)
This will open a login window. To login, each user will have to enter their user name which is their ENTIRE email address (brenda@haydell.com)
and then the password (what ever password you gave them). This will open the web mail in c-panel and they can then choose either the horde or squirell mail to read/send mail

Give it a go- it's pretty easy.

Cheers,

Andy

katieC
09-16-2006, 04:17 PM
We're using only "outlook" in the office, isn't that ok to use also??

Katie

Andy128
09-16-2006, 04:25 PM
Sure-

Create a mail account in outlook to get all e-mails sent to brenda@haydell.com

The link at the top of this thread will explain how to set that up.

You see- the brenda@haydell.com is created in BV Cpanel. You could not create that in outlook. You must first create it in BV and then instruct outlook to "grab" all e-mails sent to brenda@haydell.com

Cheers,

Andy

katieC
09-16-2006, 04:32 PM
Yep, I'm doing exactly that right now but getting a HUGE error message, it's getting hung up and says it's "receiving fine" but not sending, there's something wrong with the smtp server -- it's not working and I've done everything EXACT and right and checked it through a couple of times.


Task’mail.haydell.com – sending reported error (ox80042109): ‘Outlook is unable to connect to your outgoing smtp email server. If you continue to receive this message, contact your server administrator or internet service provider (ISP).’

Andy128
09-16-2006, 04:48 PM
Just a thought- but try entering your orignal domain name that you initially set with the account. POP3 = mail.blahblahblah.com as well as SMTP= mail.blahblahblah.com (can't remember what the original name was) then in the user name type in the user name (brenda@haydell.com) and the password that you created for the email account to your add-on domain.

My thoughts- the cpanel is set to the original domain name of the account. Add-on domains do not have a seperate cpanel. Logging in- it should find the appropriate folders/email accounts.

Andy

**Sorry not to much help- but I don't use outlook.

katieC
09-16-2006, 06:13 PM
That's ok ....

but the people at VodaHost changed my MAIN domain to what I needed it set at, the www.haydell.com (http://www.haydell.com)

so it should be working with what they set it at .... I'm going to open another support ticket because they may not have changed that, although it DOES say in my CPanel that it's haydell.com

i'm going to open a ticket because it's just not working with ANY of the email programs ...

thanks
katiec.

VodaHost
09-17-2006, 01:49 AM
Please click and read the below very carefully...

http://www.vodahost.com/vodatalk/email-problems-pop-smtp-webmail/3472-help-i-can-not-set-up-my-email.html

katieC
09-17-2006, 08:02 AM
Yes, I've read the whole post .... called to see if port 25 was blocked, it is not. Did the IP lookup, we're all green and white on there ..... and watched the tutorial about a DOZEN times and KNOW that I set this up right, I've tried to set up in OUTLOOK 2003 and OUTLOOK EXPRESS and BOTH get the SAME error messages. I've opened a ticket and seems to be taking them a long time to answer on this one, but I've got people from the office that are calling me that can't get into their emails .... same error message, ever since voda switched my MAIN DOMAIN to www.haydell.com (http://www.haydell.com), it's been hell trying to get the emails to work?? Any suggestions now? I'm not sure what's taking so long on the ticket but if they just duplicate the problem I'm sure on their end, they'll see what I'm talking about??

KatieC

katieC
09-17-2006, 08:25 AM
PS ...
I just called the ISP again to make sure that they are not blocking the port - this second person told me for sure that they are NOT blocking port 25 OR any other port for that matter -- I've checked the IP idea and that is all fine, the only thing left is something on Voda's end that must be wrong - I can't get any message on my open ticket as to what is going on .... it's ticket number GAX-861204 ..... is there anything that anyone can do? These are being used in our office and the boss, and three other people cannot get to their emails?? It's kind of an urgent matter I'd think ...??

Bird
09-17-2006, 08:37 AM
Hi KatieC

I had the same problems with my outlook express, if you are still on line maybe I could be of assistance.

Bird
09-17-2006, 08:46 AM
Once you get the names in the cpanel for webmail addons. Make sure you remember each password for each addons.

Open Outlook Express
Click on Tools
accounts
properties

under general tab
mail account
.....mail.haydell.com
name
.....Brenda
E-mail address
.....Brenda@haydell.com
check mark- include this account when receiving mail etc..

katieC
09-17-2006, 08:53 AM
Hey there ... yep, I'm still online, and while I was posting the "ticket" - I noticed something that wasn't posted here ..... looky here ... I found my answer!!! haha, it's great, they have these "frequently asked questions/databases" while you're getting ready to post a ticket and here's what this one said ... so I tried it, and IT WORKED, although my ISP said they were NOT blocking anything, I still thought, "well it can't hurt to try it" and now I'm sending and receiving mail JUST FINE!! This is for if your ABLE TO RECEIVE, but not able to send ..... it says:

If you can receive mail but aren't able to send this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

Bird
09-17-2006, 08:58 AM
OK, do you have it sending and receiving now? Or do you want me to post now, what I was going to?
They too, my isp said I was spamming, found out I didn't have the right settings. Post back.
Bird

Bird
09-17-2006, 09:29 AM
Open Outlook Express again and make these settings

under servers
my incoming mail server is POP3
incoming mail (POP3) mail.haydell.com
outgoing mail (SMPT) mail.aol.com example

incoming mail server
account name Brenda@haydell.com (Brenda@haydell.com)
password what you created in addon under Brenda
check mark remember password
check mark my server requires authentication

click on Settings
check mark Log on using
account name your account name set up by your isp for receiving mail
password your password you use to receive your email from your isp
check mark Log on using Secure Password Authentication
Click OK

then on the Advanced tab
check mark leave a copy of messages on server

in the cpanel settings for your account you can set up how many days you want to leave on VodaHost server
Also, if you change your password in the cpanel addon, you must also change it in the outlook express settings.

Hope this helps anyone that may have problems.
Bird

katieC
09-17-2006, 09:39 AM
Yep, I got it!! I'm able to send/receive now. Is it "typical" that I'll always have to use my ISP address for smtp?? I'll never be able to use what it calls for, such as mail.haydell.com (what mine said to use as OUTGOING SMTP server initially)??

I'll have to remember to use the ISP'S outgoing SMTP server address at the office, I didn't know that was such a big problem?? And I didn't know it would still work with INCOMING set at mail.haydell.com, and OUTGOING set up as my ISP'S outgoing smtp address??

But anyway, I'm up and running -- this whole POST is good for anyone having issues with "sending/receiving email" so hopefully they'll lock this one or something ....

Thanks for your help!
Katie

katieC
09-17-2006, 09:43 AM
Open Outlook Express again and make these settings

under servers
my incoming mail server is POP3
incoming mail (POP3) mail.haydell.com
outgoing mail (SMPT) mail.aol.com example

incoming mail server
account name Brenda@haydell.com (Brenda@haydell.com)
password what you created in addon under Brenda
check mark remember password
check mark my server requires authentication

click on Settings
check mark Log on using
account name your account name set up by your isp for receiving mail
password your password you use to receive your email from your isp
check mark Log on using Secure Password Authentication
Click OK

then on the Advanced tab
check mark leave a copy of messages on server

in the cpanel settings for your account you can set up how many days you want to leave on VodaHost server
Also, if you change your password in the cpanel addon, you must also change it in the outlook express settings.

Hope this helps anyone that may have problems.
Bird



The only difference between what you've got above and what I SET UP and what I'VE GOT WORKING,
is that the USERNAME AND PASSWORD is the USERNAME AND PASSWORD THAT YOU SET UP IN YOUR / MY CONTROL PANEL ... NOT the username and password you set up with your ISP because then it won't work to vodahost ..... has to be your USERNAME and PASSWORD that you used to set up / create your email in the control panel ...... the ONLY thing that would change at all MIGHT BE the SMTP SERVER ADDRESS if you're having problems SENDING mail, but the OTHER THINGS REMAIN ALL VODAHOST INFORMATION in there ...... otherwise it will NOT work .....

Katie

Bird
09-17-2006, 09:56 AM
The only difference between what you've got above and what I SET UP and what I'VE GOT WORKING,
is that the USERNAME AND PASSWORD is the USERNAME AND PASSWORD THAT YOU SET UP IN YOUR / MY CONTROL PANEL ... NOT the username and password you set up with your ISP because then it won't work to vodahost ..... has to be your USERNAME and PASSWORD that you used to set up / create your email in the control panel ...... the ONLY thing that would change at all MIGHT BE the SMTP SERVER ADDRESS if you're having problems SENDING mail, but the OTHER THINGS REMAIN ALL VODAHOST INFORMATION in there ...... otherwise it will NOT work .....

Katie

I believe it has somthing to do with isp secuirty issues. Mine was working fine for about 9 months. Then I stopped getting inquiries about my graphics. Mail undeliverable. I was able to resolve my personal problems the way I stated above. I can now send and receive without logging into the webmail in the cpanel.
Bird

VodaHost
09-17-2006, 01:55 PM
Also check to see if you have a dirty IP address

katieC
09-17-2006, 05:14 PM
under servers
my incoming mail server is POP3
incoming mail (POP3) mail.haydell.com
outgoing mail (SMPT) mail.aol.com example

is wrong

Try

outgoing mail (SMPT) mail.haydell.com


Well, the VodaHost people SAID to do this -- I would NOT have known to do this unless someone told me -- and it worked. Here's what is posted in the knowledgebase .... I hope that if it's wrong, they would take this information DOWN THEN instead of TELL PEOPLE HOW TO FIX THINGS ....

SolutionIf you can receive mail but aren't able to send this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.



Article Details

Also, you'll see in the above posts, that I HAVE CALLED MY ISP to see if they are blocking the port, they are NOT. I've also ALREADY CHECKED MY IP ADDRESS TWICE and it is clean. I've posted all of this already, I'm a bit frustrated that after I fix the problem by doing what vodahost said to do, someone that knows a lot (to me someone I look up to because you ARE completely knowledgeable and I trust your statements - ALL OF THEM) is telling me that it's wrong.

Then would you tell me how to fix this? I've done all of the things that are stated, I've followed your tutorial to a tee - along with your posts, and nothing worked. I had originally SET IT UP AS mail.haydell.com for SMTP AND POP3 .... BUT I COULD NOT SEND OUT EMAIL -- NOW THE TECHNICAL PEOPLE TELL ME TO DO THIS, EVEN SEND A SUPPORT TICKET BACK TO ME ASKING ME IF I'VE TRIED THIS, I FIX IT TO THE WAY THEY SAY TO, AND NOW YOU SAY IT'S WRONG????? What should I tell those people then that told me that this is "RIGHT"?? And how should I fix it? If I go back and change that smtp from my ISP's address, and put it back to yours which is mail.haydell.com, then IT WON'T WORK - I WON'T BE ABLE TO SEND MAIL. So maybe you could check on this for me? I don't know WHAT to do now??? But I pasted the knowledgebase for you above -- if you go to "submit a ticket" and look through the knowledgebase - which is exactly where they must have come up with this (my) problem fix, then you can scroll down to the "Email Questions" and you'll see the problem "I CAN RECEIVE, BUT I CAN'T SEND EMAILS" -- you "click" on that, and you'll see the fix for it (copied and pasted above).

Please advise, because I'll have to REOPEN a ticket to tell them that what they told me was the wrong advice and then keep a ticket open again on them fixing the problem.

Thanks,
Katie

katieC
09-17-2006, 10:03 PM
Although I guess changing the smtp from mail.haydell.com to smtp.east.cox.net is "wrong", as the technical people told me to try it, it still seems to be working - I tried changing it back to mail.haydell.com for the smtp servers and hope that someday it would work, it didn't -- so I had no choice but to change it back to using the cox.net as the smtp server because we have to be able here and at the office to get our emails .....? I hope this is somewhat acceptable? I hate and don't want to go against what you are telling me, but I don't know what to do here if the ticket-support people are telling me to do this with my mail server, and it works .... is there anything else that you'd suggest? I can always email those people back and tell them that you told me it was wrong and ask them to continue working on it if that's what I should do?? Just let me know and I'll do what I'm supposed to .... Thanks again also.

Katie

VodaHost
09-18-2006, 01:21 AM
1) If it works stick with it.
2) Please use the normal default black verdana 2 font when typing support requests. It make it easier on the eyes (For us older folks)

katieC
09-18-2006, 04:17 AM
1) Ok
2), I'm sorry for the font, i figured since it was here for us to choose from, we could do just that. I apologize.

VodaHost
09-18-2006, 09:26 AM
Apology not required http://www.vodahost.com/vodatalk/images/icons/icon12.gif

I'm happy things worked out.