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  • SohoLaunch - Authorize.net

    Just got a Authorize.net account. Went into shopping cart and put in my API Login ID and the Transaction Key. Set the live payment to authorize.net. My Gateway is not in test mode. When I try to send a credit card through, I get this message - Unable to complete transaction. Your credit card has not been charged.
    Error :

    Talked with someone from Authorize.net and they walked me through all the steps and said the problem lies in the shopping cart since there isn't a code next to Error:
    Has anyone had this problem? What can I do to fix this?
    Thank you in advance for your help.

  • #2
    Re: SohoLaunch - Authorize.net

    Nancy,

    What happens when you are in test mode? Do you have SSL layer installed? You have to copy and paste that key in, or you can use your password instead, if you dont want to be generating keys.

    Karen

    VodaHost

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    • #3
      Re: SohoLaunch - Authorize.net

      Originally posted by Karen Mac
      Nancy,

      What happens when you are in test mode? Do you have SSL layer installed? You have to copy and paste that key in, or you can use your password instead, if you dont want to be generating keys.

      Karen
      It's the same no matter if I'm live or test mode. I was going to get the SSL certificate within the next day or 2. Asked Authorize.net if it made a difference of not having one yet and he said no. I got a free one for 30 days but don't think I installed it right as when the checkout button is clicked it just went to a white page with some writing. If it's installed right, then I'm not putting the address in the payment section in Soho right. I copied and paste both the Login ID and the Key in.

      Comment


      • #4
        Re: SohoLaunch - Authorize.net

        Also meant to say before I even got a free SSL it was doing the samething far as the error message goes.

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        • #5
          Re: SohoLaunch - Authorize.net

          Nancy,

          You have to type in the address for the secure layer, even if it is temporary in soho. it will be : https://www.yoursite.com or https://yoursite.com. If you don't have the codes for the ssl layer in there correctly it will make a difference and that could be the error.

          Karen

          VodaHost

          Your Website People!
          1-302-283-3777 North America / International
          02036089024 / United Kingdom
          291916438 / Australia

          ------------------------

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          Web Hosting - Unlimited disk space & bandwidth.

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          • #6
            Re: SohoLaunch - Authorize.net

            Nancy,

            Duh, I guess I shouldnt be in a hurry and read better. Make sure you have authorize.net in the drop down menu in the 1. box, and make sure you have all your credit cards ticked off that you accept in number 3. Make sure you have n/a showing on the php includes. Past that, I dont know what could be making it do that. Make sure there are NO spaces before or after your codes in the authorize.net box.

            Karen

            VodaHost

            Your Website People!
            1-302-283-3777 North America / International
            02036089024 / United Kingdom
            291916438 / Australia

            ------------------------

            Top 3 Best Sellers

            Web Hosting - Unlimited disk space & bandwidth.

            Reseller Hosting - Start your own web hosting business.

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            • #7
              Re: SohoLaunch - Authorize.net

              < peeking in >
              . VodaWebs....Luxury Group
              * Success Is Potential Realized *

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              • #8
                Re: SohoLaunch - Authorize.net

                Originally posted by Karen Mac
                Nancy,

                Duh, I guess I shouldnt be in a hurry and read better. Make sure you have authorize.net in the drop down menu in the 1. box, and make sure you have all your credit cards ticked off that you accept in number 3. Make sure you have n/a showing on the php includes. Past that, I dont know what could be making it do that. Make sure there are NO spaces before or after your codes in the authorize.net box.

                Karen
                Been done and not working. Maybe I need to get in touch with the makers of the program.

                Comment


                • #9
                  Re: SohoLaunch - Authorize.net

                  Nancy,

                  Well now u have me worried... im gonna go see if mine works

                  Karen

                  VodaHost

                  Your Website People!
                  1-302-283-3777 North America / International
                  02036089024 / United Kingdom
                  291916438 / Australia

                  ------------------------

                  Top 3 Best Sellers

                  Web Hosting - Unlimited disk space & bandwidth.

                  Reseller Hosting - Start your own web hosting business.

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                  • #10
                    Re: SohoLaunch - Authorize.net

                    Originally posted by Karen Mac
                    Nancy,

                    Well now u have me worried... im gonna go see if mine works

                    Karen
                    This really has me puzzled. I keep at it and not getting anywhere. Have no other ideas!

                    Comment


                    • #11
                      Re: SohoLaunch - Authorize.net

                      Well mine is not working either in any mode:

                      Unable to complete transaction. Your card has not been charged.
                      Error:123 This account has not been given permission(s) for this request.

                      And here i just thought sales were slow...<sigh>

                      Karen

                      VodaHost

                      Your Website People!
                      1-302-283-3777 North America / International
                      02036089024 / United Kingdom
                      291916438 / Australia

                      ------------------------

                      Top 3 Best Sellers

                      Web Hosting - Unlimited disk space & bandwidth.

                      Reseller Hosting - Start your own web hosting business.

                      Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


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                      • #12
                        Re: SohoLaunch - Authorize.net

                        Originally posted by Karen Mac
                        Well mine is not working either in any mode:

                        Unable to complete transaction. Your card has not been charged.
                        Error:123 This account has not been given permission(s) for this request.

                        And here i just thought sales were slow...<sigh>

                        Karen
                        Almost the same message as mine. Maybe I'm not stupid after all...LOL Been thinking the problem was me...maybe not. If we can't get ours to work....you know alot of other people's aren't working either. Since yours has a 123 at the end, that should indicate authorize.net error from what I was told. Mine just says Error: which should be a shopping cart error.

                        Comment


                        • #13
                          Re: SohoLaunch - Authorize.net

                          Im thinking when they updated they redid the MD-Hash code. But I didnt see anything on soho about it. Well cant scream at anybody until tomrrow.

                          Karen

                          VodaHost

                          Your Website People!
                          1-302-283-3777 North America / International
                          02036089024 / United Kingdom
                          291916438 / Australia

                          ------------------------

                          Top 3 Best Sellers

                          Web Hosting - Unlimited disk space & bandwidth.

                          Reseller Hosting - Start your own web hosting business.

                          Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


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                          • #14
                            Re: SohoLaunch - Authorize.net

                            Originally posted by Karen Mac
                            Im thinking when they updated they redid the MD-Hash code. But I didnt see anything on soho about it. Well cant scream at anybody until tomrrow.

                            Karen
                            I updated to a new version yesterday and tonight there was a new .31 version. Which one do you have installed? Do you know who I can scream at tomorrow? LOL Any email addresses?

                            Comment


                            • #15
                              Re: SohoLaunch - Authorize.net

                              Nancy

                              I just updated, the others werent stable until yesterday or today sometime. I know authorize is working as I did a manual transaction this morning for an email customer of mine. Its somewhere in the coding or the updating of soho, either the URLS have changed or the md5hash platform has changed... its not liking the ping its getting from soho. I am going to start my "attack" at authorize and go from there.

                              Karen

                              VodaHost

                              Your Website People!
                              1-302-283-3777 North America / International
                              02036089024 / United Kingdom
                              291916438 / Australia

                              ------------------------

                              Top 3 Best Sellers

                              Web Hosting - Unlimited disk space & bandwidth.

                              Reseller Hosting - Start your own web hosting business.

                              Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


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