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lwyau
06-21-2007, 12:14 PM
Installing a plugin invoked this error message:

Error: Could not successfully extract zip file (form_submit_replacement-1.1.zip).

Possible causes/fixes...

1. shell_exec() function disabled on your server - Chances are if this is the cause then you'll probably have problems with the Software Updates feature as well. If that's the case, you may want to ask your web hosting company about whether "the php function called shell exec is disabled" on your server.

2. Damaged archive file - You may want to check whether the .zip archive file itself is incomplete/damaged. To do this, use WinZip or similiar utility on your local PC to open up the plugin .zip file you downloaded... If the .zip opens in WinZip with no error message, and you can see all the files and folders within the .zip, then the archive is probably OK. Otherwise, if you do get an error when you try to open the plugin .zip with WinZip, then try re-downloading the plugin .zip, or contacting the plugin author if that doesn't work.

Error: Unable to detect name of extracted folder.Shell-exec is enabled and the zipfile is fine. Anyone has the same issue?

VodaHost
06-21-2007, 02:51 PM
Shell-exec is enabled and working perfect, what error message are you getting? What is happening?

Karen Mac
06-21-2007, 02:59 PM
Check the IT diagnostics and make sure the permissions are set to the owner and NOT nobody. Only time ive gotten this particular error is when there was a discrepency there.

Karen

lwyau
06-29-2007, 02:11 PM
It turns out that "exec()" is needed for installing plugins in the latest soholaunch build. Voda tech support enabled it and now all is well :)