IP address missing

[MissTFI]

Hi there

I am having a problem as the IP address provided does not come up in the IP list when i try to publish my website...do you have any suggestions for me?

I have sent 2 tickets to customer support but no one has responded yet! also i do not know what my control panel username is where do i find this?

my URL is www.12theelms.com

Thanks

Kate

[Collectors-info]

Re: IP address missing

Re-Download BV. You are quite likely on one of the new servers & need to re-populate the ip list
Dont worry about your files as this wont harm any existing work assuming you was using BV 11 before. If you was on the old BV10? You may have to put some images back on your page.

[MissTFI]

Re: IP address missing

HI Chris

Thanks for getting back t0ome i do appreciate ita lot! so do i just download that link you sent me and then restart my computer?

will it then automatically update (repopulate) my list?

[Collectors-info]

Re: IP address missing

Correct! You might not even have to restart.

[MissTFI]

Re: IP address missing

Sorry Chris to be a complete computer moron! I have downloaded the bv.zip file and it has come up with an error while trying to open... does this mean i need to uninstall my bluevoda and then install it again? will my files be lost?

thanks for your help!
if you were in SAfrica i would send you flowers!

:D
kate

[DarrenC]

Re: IP address missing

I would uninstall your current BV and then install your new downloaded version. None of your files will be lost.

[MissTFI]

Re: IP address missing

Thank you so much Darren!

my site is www.12theelms.com
and i have published all my pages
Now...what do i do next...how do i make it so that you dont see the index of page and instead the first of my website?

i need to link them somehow..please help i would be so grateful!

Kate :D

[DarrenC]

Re: IP address missing

Save your home page as index - all lower case letters. This is the first page the internet looks for when looking for your site

[MissTFI]

Re: IP address missing

Thanks Darren

It worked but how come my other pages dont open from the website

https://www.12theelms.com

thanks in advance for being so helpful

Kate

[DarrenC]

Re: IP address missing

Thanks Darren

It worked but how come my other pages dont open from the website
www.12theelms.com

thanks in advance for being so helpful

Kate

Have you published each page?

[MissTFI]

Re: IP address missing

yes i have but it is only the first page the index that has come up when i click on the other page tabs on the site...they dont go to that page!
I have tried to publish them again but still it comes up with page not found!

do you have any other suggestions?

Ta x

[DarrenC]

Re: IP address missing

Do your BV page names match your links??

eg

If I create a BV page aboutus.bvp

The correct link would be http://www.mysite.com/aboutus.html

The bit in red has to be exactly the same.

Avoid spaces between words, use _ underscores to seperate words.
Avoid UPPER case letters. Good habit to use lower case.

[DarrenC]

Re: IP address missing

I've just had another look

your domain is http://www.12theelms.com/, yet your links have www.templetons.co.za in them. Here lies your problem I should think??

[Collectors-info]

Re: IP address missing

Darren' s quite right, Sample http://www.12theelms.com/aboutus.html Do i have to share the flowers now? LOL

[MissTFI]

Re: IP address missing

HI Darren

OK i have gone back and double checked everything all is in order so why wont the pages open in my website www.12theelms.com home page is cool but its the other ones that wont.

I dont know if this is effecting it but when i click on my other pages buttons
(the titles for my other pages on my home page..forget what its called) anyway when i click the button then properties then add it asks for a title of the page i want what should i call it? and could that be the problem as i have named it the name of the button but with a Capitol first letter.

am getting so frustrated thank you for taking the time!
x Kate