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  • backup and restore problems

    Website is www.safersecurityproducts.com built with Soho and after going back through some of the Stickies I realized I had not done a backup for a while. Went into backup/restore as I have done in the past, did a backup downloaded it to my computer as I have done before and deleted the one on line. Then I did the updates which I have done before so far so good. Then I went back into the builder to continue making changes but I could not drag and drop anything which means I can’t make changes. I can how ever move some items up but not down and I can not drag and drop the delete to remove unwanted Items.
    I chose the stable updates. I thought it was because Voda was down this morning but its back up and I still have the same problem.
    Redmond
    http://www.safersecurityproducts.com

  • #2
    Re: backup and restore problems

    I will ask another question and hopefull a yes or no will answer my first question.

    If I do a restore with the backup that I just downloaded should that solve my problem or not?
    Redmond
    http://www.safersecurityproducts.com

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    • #3
      Re: backup and restore problems

      no, clear your cache reboot and make sure you got the latest java update too.

      Karen

      VodaHost

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      • #4
        Re: backup and restore problems

        Originally posted by Karen Mac View Post
        no, clear your cache reboot and make sure you got the latest java update too.

        Karen
        I did those before I ask the question because you told me to do that before. Anything else I can do besides restore?
        Redmond
        http://www.safersecurityproducts.com

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        • #5
          Re: backup and restore problems

          Well I have found that it works ok in Firefox but still won't work in Internet Explorer. I went back and run the CCleaner program on my laptop and rebooted. No luck
          I checked it on my laptop which is only a few month old and I get the same problem. works in Firefox not in IE.
          Redmond
          http://www.safersecurityproducts.com

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          • #6
            Re: backup and restore problems

            Well I have found that it works ok in Firefox but still won't work in Internet Explorer. I went back and run the CCleaner program on my desktop and rebooted. No luck
            I checked it on my laptop which is only a few months old and I get the same problem. works in Firefox not in IE.
            Last edited by redmond; 10-17-2009, 04:42 PM. Reason: Correct a word
            Redmond
            http://www.safersecurityproducts.com

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            • #7
              Re: backup and restore problems

              OK, I submitted a ticket to support and they said restore from the back up which I did and it works fine now.
              I did lose a couple of days work but thats better than I expected.
              Redmond
              http://www.safersecurityproducts.com

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