error msg when installing soho to subdomain

Schmarol

Corporal

Join Date: Nov 2007

Posts: 11
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#1

error msg when installing soho to subdomain

02-23-2011, 12:07 AM

I created a subdomain in which to install Soholaunch (I want to use it as the shopping cart for my BV site). I choose the subdomain, an admin username & a password. When I click install, I get this message:

Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'fdxbeiph'@'localhost' (using password: YES) in /tmp/cpanel_phpengine.1298415517.10151gB9UcfegLp on line 1641
Access denied for user 'fdxbeiph'@'localhost' (using password: YES)

What do I need to do to install it?
thanks...
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navaldesign

General & Forum Moderator

Join Date: Oct 2005

Posts: 12080
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#2

02-23-2011, 12:37 AM

Re: error msg when installing soho to subdomain

This is a Database error. There is nothing you can do as the DB and relevant username / password / permissions should have been automatically created.

Pls submit a support ticket

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