Results 1 to 35 of 35

Thread: New Billing System
      
   

  1. #1
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Exclamation New Billing System

    This service notice only applies to VodaHost customers who joined
    VodaHost between March
    1, 2005 and November 29, 2005 Via PayPal
    or 2 Checkout. All others
    please ignore this notice.

    Dear Customers,

    In order to serve you better on November 30 we upgraded to a more robust
    billing system. Our old system could not handle the volume of daily orders
    we are getting.

    Please click the below link to login into VBS (VodaHost Billing Services)
    and acquaint yourself with our new billing system as well as update your
    password.

    http://www.vodahost.com/vodatalk/new...-services.html

    If you do not know what your password is. Try the password “changeme”
    along with your email address as your username.

    If that does not work. Please click the button that says “forgot your
    password” and enter the email address that you originally signed up with
    and your password will be emailed to you.


    ************ This next part is very important ************

    The way you will be billed has changed, From this point forward you will no
    longer have subscription billing. This means your billing will not auto renew.
    Instead, you will be sent an invoice on a yearly or monthly basis. (Depending
    on which payment method you selected).

    You will now need to log into VBS to pay your invoice and manage the
    financial aspects of your account.

    We will soon be cancelling all recurring billings subscriptions with PayPal and
    2check out, so expect to receive an email notifying you of this.

    In order to ensure that your billing is cancelled, please log into your PayPal
    or 2CO account and cancel your subscription, this way you will not be billed
    twice.

    I repeat….Please log into your PayPal or 2Checkout account and cancel
    your recurring subscription.

    Thank you in advance for helping make this one time transition as smooth
    as possible.
    Last edited by VodaHost; 01-01-2006 at 01:22 PM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  2. #2
    Join Date
    Aug 2005
    Posts
    2

    Default Re: New Billing System

    I have have tried all passwords including "changeme" and I cannot get in. A message said "will email you password", but I still haven't gotten it 15 minutes later. Please help!

  3. #3
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default Re: New Billing System

    Use the email address that you created your original VodaHost account with. Also
    please check your spam and bulk email folders. Sometimes email gets intercepted.
    Last edited by Sarah; 12-01-2005 at 02:11 PM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  4. #4
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default Re: New Billing System

    Hi All,

    We received a few calls... The common topics are.

    1) Yes, we will still use Paypal and 2CO for proccessing. All we did was upgrade
    our billing software.

    2) The new invoices that you now will receive from us are tax deductable.
    BUT, we suggest you consult your accountant first.

    Sarah..
    Last edited by Sarah; 12-01-2005 at 06:58 PM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  5. #5
    Join Date
    Oct 2005
    Location
    Bay De Noc area U.P. Michigan
    Posts
    37

    Default Re: New Billing System

    Nice, I like the new system.
    Thanks in Advance

    Angel

  6. #6
    Join Date
    Oct 2005
    Location
    Mexico
    Posts
    31

    Default Re: New Billing System

    I think you guys are wonderful. the new billing system is great!

    Thanks for everything.

    Gina
    Gina

  7. #7
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Thank Sarah....she put a lot of hard work into setting it up.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  8. #8
    Join Date
    Nov 2005
    Location
    usa
    Posts
    1

    Default Re: New Billing System

    I'm a brand new member and sent my very first check today, will it be returned to me? This new system, does it require a credit card?

  9. #9
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    This only applies to members who paid Via PayPal or 2 Checkout.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  10. #10

    Default Re: New Billing System

    I received an email informing me I was no longer being billed re: voda host account and, because of the wording, panicked a little thinking the automatic withdrawal was dishonored...or something...anything...'but what?' could have I done to have my vodahost account withdrawn?!

    Wish I would have recieved an email from Sarah instead. Am not always tuned into the Voda forum. My point....

    Does BV not have mass mailing to inform of such change before it occurs?

    Mary...TIA (Thanks in Adavance)

  11. #11
    Join Date
    Oct 2005
    Location
    Canada
    Posts
    159

    Exclamation Re: New Billing System

    WHOA...

    Okay, I figured out how to get into my billing account, but I have 2 invoices listed for 39.95 each that are shown as paid. 39.95 on 10/01/2005 and 39.95 on 12/01/2005. I thought my subscription was 9.95/month??? I know my credit card was billed for $9.95/month previously... but I don't know anything about $79.90 over a 2-month span. (??!!)

    Did the price of Voda hosting change too?


    Julie S.

  12. #12
    Join Date
    Dec 2005
    Posts
    1

    Default Re: New Billing System

    Hi, I can't log in despite requesting for a new password. Have already cancelled the yearly auto renew transaction from my paypal account though. Please advise.

  13. #13
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Ok....Great......So far we have converted about 33% of our customers to the
    new billing system and we only have a handful of minor hicups, mostly password
    related. I must say that I am very pleased....

    If you are having trouble accessing VBS, please open a support ticket with your
    full details and we will do a password reset for you.

    Thank you for your support.
    Last edited by VodaHost; 12-02-2005 at 07:48 AM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  14. #14
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Quote Originally Posted by Julie S.
    WHOA...

    Okay, I figured out how to get into my billing account, but I have 2 invoices listed for 39.95 each that are shown as paid. 39.95 on 10/01/2005 and 39.95 on 12/01/2005. I thought my subscription was 9.95/month??? I know my credit card was billed for $9.95/month previously... but I don't know anything about $79.90 over a 2-month span. (??!!)

    Did the price of Voda hosting change too?

    Julie S.
    Don't worry about it Julie, they will be cancelled TODAY, we imported a few duplicates.
    Last edited by VodaHost; 12-02-2005 at 07:50 AM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  15. #15
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Quote Originally Posted by mday8
    I received an email informing me I was no longer being billed re: voda host account and, because of the wording, panicked a little thinking the automatic withdrawal was dishonored...or something...anything...'but what?' could have I done to have my vodahost account withdrawn?!

    Wish I would have recieved an email from Sarah instead. Am not always tuned into the Voda forum. My point....

    Does BV not have mass mailing to inform of such change before it occurs?

    Mary...TIA (Thanks in Adavance)
    Hi Mary,

    Yes, we sent out 3 seperate emails informing you of the change. Please
    check your bulk mail or spam folders.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  16. #16
    Join Date
    Oct 2005
    Posts
    160

    Default Re: New Billing System

    Hi,

    I have canceled subsription with PayPal, I have logged in VBS and now what?
    I have a year subcription with VodaHost. Will you guys remind me that I must renew my subscription with VodaHost?

  17. #17
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Quote Originally Posted by satneC
    Hi,

    I have canceled subsription with PayPal, I have logged in VBS and now what?
    I have a year subcription with VodaHost. Will you guys remind me that I must renew my subscription with VodaHost?
    Now you do nothing, we will send you an online invoice for next years hosting
    365 days from the day that you originally signed up.
    Last edited by VodaHost; 12-02-2005 at 07:47 AM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  18. #18
    Join Date
    Oct 2005
    Posts
    160

    Default Re: New Billing System

    Thank you.
    It's nice when you have nothing to worrie about.

  19. #19
    Join Date
    Jul 2005
    Posts
    5

    Default Re: New Billing System

    I got into modernbill (THANKS SARAH!!!)

    I was paying with paypal and want to pay my bill. I go into my invoice and it tells me the options I have are to pay with either money order/cheque.

    I would like to change that to my cc, so I went to update cc and I get the message: "you billing method must first be changed to cc batch" Is this something I need to pester Sarah about again or is there an easier solution.

    Thanks,

    Denise =)

  20. #20
    Join Date
    Oct 2005
    Posts
    4

    Default Re: New Billing System

    hi
    i payed using 2checkout, sarah said i should cancel the subscription to ensure am not gonna be billed twice
    how do i do that?? i dont even remember i made an account with 2checkout
    i tried to login and use the "forgot your password" option... but then they ask me for the answer for the secret question which i surely dont remember.

    thanks for your help
    regards

  21. #21
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default Re: New Billing System

    Quote Originally Posted by babuneg
    hi
    i payed using 2checkout, sarah said i should cancel the subscription to ensure am not gonna be billed twice
    how do i do that?? i dont even remember i made an account with 2checkout
    i tried to login and use the "forgot your password" option... but then they ask me for the answer for the secret question which i surely dont remember.

    thanks for your help
    regards
    Don't worry are are almost through cancelling all the subscriptions. We
    will take care of it for you.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  22. #22
    Join Date
    Oct 2005
    Posts
    1

    Question Can't log in with emailed password

    Sorry, I got a new password by email and though can't log in (https://vodahost.com/modernbill), what's going on?
    Maybe it's because my emailadddress (the one I signed up my vodahost account) is different from my billing emailaddress (the paypal address).

    With my "original" emailaddress: I couldn't neither log in nor get a new password by email, the system said "unknown email, your ip is logged".

    With my paypal address:
    I couldn't log in, but could get an email with a new password, but I can't log in with the submitted email/password.

    Please help!

  23. #23
    Join Date
    Oct 2005
    Posts
    4

    Default Re: New Billing System

    Quote Originally Posted by Sarah
    Don't worry are are almost through cancelling all the subscriptions. We
    will take care of it for you.
    thanks sarah :)

  24. #24
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: Can't log in with emailed password

    Quote Originally Posted by ****eria
    Sorry, I got a new password by email and though can't log in (https://vodahost.com/modernbill), what's going on?
    Maybe it's because my emailadddress (the one I signed up my vodahost account) is different from my billing emailaddress (the paypal address).

    With my "original" emailaddress: I couldn't neither log in nor get a new password by email, the system said "unknown email, your ip is logged".

    With my paypal address:
    I couldn't log in, but could get an email with a new password, but I can't log in with the submitted email/password.

    Please help!
    If you are having trouble accessing VBS, please open a support ticket with your
    full details and we will do a password reset for you.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  25. #25
    Join Date
    Oct 2005
    Location
    Canada
    Posts
    159

    Exclamation Re: New Billing System

    My billing account still shows 2 invoices paid for a total of $79.90.
    It says total due $0.00.

    I still haven't gotten a response as to WHY my account says I have paid $39.95 twice. I originally signed up for $9.95 paid monthly.

    Also, is there anything I should be doing to make sure my account doesn't lapse?

    Thanks-
    Julie S.

  26. #26
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Quote Originally Posted by Julie S.
    My billing account still shows 2 invoices paid for a total of $79.90.
    It says total due $0.00.

    I still haven't gotten a response as to WHY my account says I have paid $39.95 twice. I originally signed up for $9.95 paid monthly.

    Also, is there anything I should be doing to make sure my account doesn't lapse?

    Thanks-
    Julie S.
    No it does not, If you look carefully one column has a debit of $39.95
    and the other one has a credit of $39.95 , which means it is paid in
    full.

    Please do not worry. Everything is fine and dandy in Vodaland. When your
    monthy invoice is issued. Trust me, you will be the first to know.



    *****:)

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  27. #27
    Join Date
    Oct 2005
    Location
    Canada
    Posts
    159

    Default Re: New Billing System

    Hello - =)

    Wow... where did you get THAT screenshot? That's not what I saw at all in my account. There was never a screen that showed those details. Actually, when I just logged in after reading your message, my account information has been changed to show 39.95 paid.

    HOWEVER, my main question still stands:

    WHY does it say I have paid 39.95 when I clearly signed up for the service at 9.95/month in October?

    Dont' mean to be a pain. It's just my question has still not been answered.

    Thanks again =)
    Julie S.

  28. #28
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Ok..lets defines the $39.95. when you signed up you choose the monthly billing option.
    The break down is a $30 set up fee and $9.95 per month. which equals to $39.95 as
    a one time payment. After this your next billing will be for $9.95 per month. I hope this
    is clear. If you require further assistance on this topic, please open a support ticket
    and George will call you and walk you through it.

    For a complete break down of all our billing options please click the below link.

    http://www.vodahost.com/features.htm

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  29. #29
    Join Date
    Oct 2005
    Location
    Canada
    Posts
    159

    Thumbs up Re: New Billing System

    Yup... perfectly clear. That answers my question.

    That's all I needed to know. =)

    Thanks... sorry to be such a pain. =P

    Julie S.

  30. #30
    Join Date
    Sep 2005
    Location
    Cincinnati, Ohio
    Posts
    2,116

    Default Re: New Billing System

    So this new system basically doesn't change anything other then how payment is managed? We still continue to pay how did, but its handled through the modernbill interface for easier managment?

  31. #31
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default Re: New Billing System

    Quote Originally Posted by Watdaflip
    So this new system basically doesn't change anything other then how payment is managed? We still continue to pay how did, but its handled through the modernbill interface for easier managment?
    Exactly

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  32. #32
    Join Date
    May 2005
    Posts
    14

    Wink Re: New Billing System

    having very bad problems logging in with email and password ..nothing seems to work is there anyway you can send me the info i need as i dont want my site to be canceled thanks p.s my email and password have sliped my mind is there anyway you can send them to me thanx

  33. #33
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System

    Quote Originally Posted by M@D
    having very bad problems logging in with email and password ..nothing seems to work is there anyway you can send me the info i need as i dont want my site to be canceled thanks p.s my email and password have sliped my mind is there anyway you can send them to me thanx
    please open a "billing" support ticket.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  34. #34
    Join Date
    May 2005
    Posts
    14

    Default Re: New Billing System

    every time i try to open a ticket it wants my email and password and i dont have them

  35. #35
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,310

    Default Re: New Billing System


    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •