Help please?

[matt36]

Hi anyone who cares to help. Ive got a massive problem. Ive been using paypal without a hitch till about the last 9 days when i suddenly noticed a HUGE drop in sales. I checked my anylitics and the hits were still the same but the sales dropped massively. I found out that paypal was putting a sign up to paypal page there without the form to fill in without signing up causing customers to hit the big red X at the top left hand side of the screen. Then on top of this paypal has suddenly removed the option to fill in the customers address and phone number. Both needed to post out their items they bought, i now have thousands of dollars worth of orders that ive got no idea where to send tham and i cannot contact the buyer because these no phone number and the email address now bounce? IS PAY PAL taking over ownership of my site? I got onto paypal on the phone and they said to redo all my buttons, yes all 200 of them. So i go to make a button at paypal and it says i need to add options to be able to uses addresses and phone number, i do this but it say i have to use this ****py drop down menu or i cannot use the other options. Ive sat here for hours trying to make this drop down thing work. ive not got much html skills and nowhere does paypal tell me exactly how to use it. ive now got a site that paypal has absolutly ruined and maybee i should use google cart. Any takers on this one? Thanks Matt, http://www.qualityclotheslines.net

[LadyEye]

Hmmm .. so you are saying that this automatically changed, then it must be something that paypal has done. I checked, and my few do not act in that way. It might be something in the purchase buttons code, or even possibly it could be something set in your preferences or options somewhere. I am posting your code and my code from a payment button here, perhaps someone might take a look and see where yours is different from mine, and although I know it means work, you will have to do it one way or the other, changing yours or doing as Karen suggested and seeking a new cart. I wouldn't want to think that paypal are in the middle of converting everyone's accounts in this manner, that was one of their better features.

The difference on arrival at the paypal page is mine shows this

Don't have a PayPal account?
Use your credit card or bank account (where available).var myText = 'Continue';var myid = 'myAllTextSubmitID';var myname = 'new_user_button.x';document.write('');document.write(myText);document.write(''); Continue

and yours shows like this

Sign up for a PayPal account andvar myText = 'continue checkout';var myid = 'myAllTextSubmitID';var myname = 'new_user_button.x';document.write('');document.write(myText);document.write(''); continue checkout


This is my code ......

<form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="image" src="http://www.xxxxx/xxx.jpg" border="0" name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
<input type="hidden" name="add" value="1">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="business" value="xxxxxxxxxx.com">
<input type="hidden" name="item_name" value="Keemun">
<input type="hidden" name="item_number" value="4 oz.">
<input type="hidden" name="amount" value="7.00">
<input type="hidden" name="no_shipping" value="0">
<input type="hidden" name="return" value="http://www.xxxxx.com/thankyou.html">
<input type="hidden" name="cancel_return" value="http://www.xxxxx.com/contactus.html">
<input type="hidden" name="currency_code" value="USD">
<input type="hidden" name="lc" value="US">
<input type="hidden" name="bn" value="PP-ShopCartBF">
</form>


and this is yours

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_xclick">
<input type="hidden" name="business" value="mbreedon@aapt.net.au">
<input type="hidden" name="item_name" value="Foldaway 50 + non metro delivery">
<input type="hidden" name="item_number" value="">
<input type="hidden" name="amount" value="$175.00">
<input type="hidden" name="currency_code" value="AUD">
<input type="hidden" name="shipping" value="">
<input type="hidden" name="shipping2" value="">
<input type="hidden" name="handling" value="">
<input type="hidden" name="image_url" value="">
<input type="hidden" name="return" value="http://www.qualityclotheslines.net/success.html">
<input type="hidden" name="cancel_return" value="http://www.qualityclotheslines.net/failure.html">
<input type="hidden" name="undefined_quantity" value="1">
<input type="hidden" name="receiver_email" value="mbreedon@aapt.net.au">
<input type="hidden" name="no_shipping" value="1">
<input type="hidden" name="no_note" value="0">
<input type="image" name="submit" src="http://images.paypal.com/images/x-click-butcc.gif" alt="Make payments with PayPal, it's fast, free, and secure!">
</form>


Maybe someone can tell by looking, because if so, then you can just adjust each code on each button if you chose to do it this way. You wouldn't have to go to paypal to make the changes, and this way would be much quicker for you to change .. alot quicker actually than making those buttons at paypal ..

Good Luck, hope something works out for you and maybe someone can figure this out for you by looking at the code diff .. I dunno ..

[matt36]

Lady eye, the difference between yours and mine is that yours is paypals and mine is bv"s. But i cannot figure out how to do the drop down menu in paypals options list. Without this my shop has shut. Can anyone explain how i do this?

[Vasili]

You are both using PayPal, simply different account levels/types.