Does any body have any ideas ? I have been hacked into again BV have just cleared all problems requested a review and now were back to square one again. I am running through FTP files right now and just deleting all the files that have this code inside just to be rid once and for all I HOPE
Do I need to do anything else, I keep changing my FTP passwords and I am not publishing this site but after checking these files in FTP and the pages that I can actually view the source have these codes numbers and % signs.
How do I actually get into these pages to delete these codes? Sorry submitting tickets seems to take forever, is there anyway that I can do this myself as I have to wait for a day to get a reply to any emails from support I do not mean to seem impatient, but I do not feel as though I am getting any support and this is my living and if this gets into my other site, well that would be for us we would have no income.
Sooo would appreciate any help and please bear in mind that I am a real beginner here and allot of stuff is totally foreign to me but I am trying to learn as I go. I do not open any emails that I don't know who is from and I do not download without scanning first, so I try to do all I can to keep things as tight as possible! I have avast AV and spybot and I scan twice a day and also run malwarebytes daily to check - what am I doing wrong??
Muchly thanks for any help