Results 1 to 7 of 7

Thread: Online chatting
      
   

  1. #1
    Join Date
    Dec 2006
    Posts
    546

    Default Online chatting

    Hi guys,
    Was looking for 'online chatting' in the forum but could not find it, and that's why I've started a new thread (sorry).
    I would like to have a 'online chatting' facility in my site. Some of them also offer monitoring, stats,etc...

    Here is a link so you know what I'm talking about:
    http://www.providesupport.com/

    My questions:
    - is it worth it?
    - is the site going to take extra time to load?
    - would it really increase the business? (once you 'catch' people visiting the site and you try to start a conversation?)

    Would appreciate your comments.

    Cheers,

  2. #2
    Bethers's Avatar
    Bethers is offline Major General & Forum Moderator
    Join Date
    Feb 2006
    Posts
    5,224

    Default Re: Online chatting

    Is it worth it? Who is going to answer the online chat? What hours will it be available? Will the person/people who are going to answer it have the answers readily available?

    You need to ask yourself those questions first - at the very least - as well as probably dozens of other similar questions. If you can provide this support well and good, it could be helpful. If you can't, you'll probably hurt the site more than help it. When I go to online chat on a site, I expect them to be there and to answer my questions on the spot. And to be available many hours of the day, not just sporadically. And I hate seeing "online chat not currently available" and nothing saying hours it would be - especially during the middle of the business day.

  3. #3
    Join Date
    Dec 2006
    Posts
    546

    Default Re: Online chatting

    Well, no one knows more about the business than me...
    And sometimes I'm driving (running my tours as a driver/guide) and people wouldn't get the answers for their questions at once. And the last thing I want is an unhappy (potencial) client!

    Thanks!

  4. #4
    Join Date
    Apr 2006
    Posts
    1,419

    Default Re: Online chatting

    http://www.volusion.com/
    this one can let people you send email when you are offline.

  5. #5
    Join Date
    Dec 2006
    Posts
    546

    Default Re: Online chatting

    Thanks WSBlue!
    It's a great site and I could get it for free.
    It also gives you the option to customize it using your logo. Here is how it look like in my site:



    Thanks again,

  6. #6
    Join Date
    Feb 2006
    Location
    Kings Lynn Norfolk UK
    Posts
    8,702

    Default Re: Online chatting

    Skype might also be worth a look ?

  7. #7
    Join Date
    Apr 2006
    Posts
    1,419

    Default Re: Online chatting

    Quote Originally Posted by nzbr View Post
    Thanks WSBlue!
    It's a great site and I could get it for free.
    It also gives you the option to customize it using your logo. Here is how it look like in my site:



    Thanks again,
    You are welcome. it's always nice for being able to help.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •