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Thread: Support Ticket Error
      
   

  1. #1
    Join Date
    Jul 2005
    Location
    Tennessee
    Posts
    19

    Default Support Ticket Error

    When I try to check the status of a support ticket, the response is "Error: Invalid email or ticket key". Why?

  2. #2
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default

    Because you entered an invalid ticket.

    Sarah :)

    VodaHost

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  3. #3
    Join Date
    Jul 2005
    Location
    Tennessee
    Posts
    19

    Default Invalid Ticket

    Is the ticket key not the ticket ID that's issued after submitting a ticket? Ref:CCQ-42456.
    Quote Originally Posted by Sarah
    Because you entered an invalid ticket.

    Sarah :)

  4. #4
    Join Date
    May 2005
    Location
    Wilmington, Delaware
    Posts
    513

    Default

    CCQ-42456 looks like a ticket ID to me. You need to use a ticket key to check the status of your ticket. You will find the ticket key in the email we sent to you when you opened the support ticket.

    Sarah

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

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  5. #5
    Join Date
    Jul 2005
    Location
    Tennessee
    Posts
    19

    Default Support Ticket Followup

    I've only received one email from VodaHost, that was after I paid for your service. I've opened several tickets, CCQ is the latest (all for the same issue), I've never received a followup email for any of them.
    Quote Originally Posted by Sarah
    CCQ-42456 looks like a ticket ID to me. You need to use a ticket key to check the status of your ticket. You will find the ticket key in the email we sent to you when you opened the support ticket.

    Sarah

  6. #6
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,327

    Default

    Please check your spam filter or your bulk mail folder. We answer every single ticket
    we receive with out fail. If you did open several tickets you would have the ticket numbers in your autoreply. Please list them here and we will look into it for you.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  7. #7
    Join Date
    Jul 2005
    Location
    Tennessee
    Posts
    19

    Default Invalid ticket key

    *****,
    The last support ticket, JHY-44166 I sent this morning after I verified Spam filter was disabled. No autoreply email was received and Error: Invalid email or ticket key when checking status.
    Also, the ID and PW you gave me over the phone, on Friday, did not allow access to my account.

    Previously submitted support ticket keys.
    CCQ-42456
    IHL-55283
    LXD-53343
    OUN-57716
    JYG-88156

    John

    Quote Originally Posted by VodaHost
    Please check your spam filter or your bulk mail folder. We answer every single ticket
    we receive with out fail. If you did open several tickets you would have the ticket numbers in your autoreply. Please list them here and we will look into it for you.

  8. #8
    Join Date
    Mar 2005
    Location
    Wilmington, Delaware USA
    Posts
    12,327

    Default

    CCQ-42456 has been answered
    IHL-55283 has been answered
    LXD-53343 has been answered
    OUN-57716 has been answered
    JYG-88156 has been answered

    All of the above tickets have been reponded to.

    How exactly may I assist you?

    We can not give out account details in a public forum...
    Last edited by VodaHost; 07-11-2005 at 02:11 AM.

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

    Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)



  9. #9
    Join Date
    Jul 2005
    Location
    Tennessee
    Posts
    19

    Smile Thanks for the call

    Thanks *****.

    Quote Originally Posted by VodaHost
    CCQ-42456 has been answered
    IHL-55283 has been answered
    LXD-53343 has been answered
    OUN-57716 has been answered
    JYG-88156 has been answered

    All of the above tickets have been reponded to.

    How exactly may I assist you?

    We can not give out account details in a public forum...
    Last edited by VodaHost; 07-11-2005 at 02:11 AM.

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