Cannot complete ordering/paying on site - SOHO SITE

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  • gramd720
    Corporal

    • Oct 2008
    • 12

    Cannot complete ordering/paying on site - SOHO SITE

    This is the email I received from one of my customers, who would like to be able to order online.

    "It does let you put in your new customer information and then it still goes right to the comment page and won't let you checkout. I tried it at 12:35 this afternoon."
    also: "Hi again,I tried again. It would let me set up as a new
    >>> customer but then when I hit checkout, it goes to the page again for
    >>> comments and from there back to setting up as a new customer (a viscious
    >>> circle). Won't let me checkout. Never gets to how do you want to pay
    >>> for your order. "

    I have no idea what I need to do to finish my site so it is operable. Please help me, I am getting very frustrated with this.
    thank you
    Patty Dryer
    Last edited by gramd720; 02-05-2009, 12:01 AM. Reason: my site is with SoHo
  • LadyEye
    General & Forum Moderator

    • Jun 2006
    • 10526

    #2
    re: Cannot complete ordering/paying on site - SOHO SITE

    You will need to post your website url, and specifically an order page so that we may see where the process fails ..

    VodaHost

    Your Website People!
    1-302-283-3777 North America / International
    02036089024 / United Kingdom
    291916438 / Australia

    ------------------------

    Top 3 Best Sellers

    Web Hosting - Unlimited disk space & bandwidth.

    Reseller Hosting - Start your own web hosting business.

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    • Karen Mac
      General

      • Apr 2006
      • 8332

      #3
      Re: Cannot complete ordering/paying on site - SOHO SITE

      Well.. if you are trying to take credit cards and dont have the ssl installed it might do this...you have to set the path to ssl to accept them. Otherwise you just have to use paypal.

      In order to process cc in addition to dedicated ip and ssl.. you will also need a compatible credit card processor and merchant bank.

      If all of this is in place.. then please post your url so i can look at it.. doesnt even have to be the order page.. just your site will do.

      Karen

      VodaHost

      Your Website People!
      1-302-283-3777 North America / International
      02036089024 / United Kingdom
      291916438 / Australia

      ------------------------

      Top 3 Best Sellers

      Web Hosting - Unlimited disk space & bandwidth.

      Reseller Hosting - Start your own web hosting business.

      Search Engine & Directory Submission - 300 directories + (Google,Yahoo,Bing)


      Comment

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