adding another site

[ross-lau]

Re: adding another site

Thank you for suggesting this. I had him empty his cache and try to open the site in IE. It didn't work. I had him type "submarine paintings" into Google search. He saw my site and clicked on it and it wouldn't open. However, the site listed under mine, SubArt, opened immediately. He can open everything else. I don't understand it.

[davidundalicia]

Re: adding another site

That site opened for me in 3 different browsers...................might be his antivirus program if he has one.

[ross-lau]

Re: adding another site

Yes, I had him turn off Norton and it still wouldn't open. I know the problem is his computer but I don't know how else to help him. Thank you.

[LadyEye]

Re: adding another site

Other causes can be anti-spyware programs and or firewall issues, even email issues. He should check his settings on all of these programs and choose the default setting for each if available. When turning these programs off you will need to reboot as well .. try turning off one at a time, be careful to not leave the comptuer unprotected for much longer than 5 minutes, that's all it takes for the evils to pounce on your machine, lol .. Norton's eh, well notorious for not allowing this and not allowing that and sometimes when you think it is turned off it's not completely. Check all nortons features he is running as well as the others I mentioned .. As well, update the computer for any windows updates .. reboot .. even unpower for 5 minutes .. then try again. If all of this fails, he will need to call his internet service provider, and good luck with that, he might try on 7 or 8 different occassions hoping to finally get help from someone that can .. that's all I can recommend.. Good Luck. Another thought is when he is trying to open the page, ask him to refresh, sometimes this can kick in .. maybe not. Also to look to see if there is a yellow bar going across the top of his computer, near the address bar .. perhaps he has his computer security set on high, ask him to go to tools > internet options > security and choose the default setting ..

[ross-lau]

Re: adding another site

Thank you, LadyEye. I will have him check all these things you have suggested. Let's hope something will work.
Much appreciated,
Laura